|Tue Sept 22 2020 23:24:18|
Yet Another Scandal Rocks the Ecommerce Industry
By: Ina Steiner
Days after a scandal hit Amazon
in which consultants were charged with bribing two former Amazon support staff based in India, another ecommerce platform revealed two of its employees allegedly stole merchant data.
Shopify said it was working with the FBI and other international agencies in their investigation of criminal acts. (Reuters said that includes the Royal Canadian Mounted Police - Shopify is based in Canada.)
"Our investigation determined that two rogue members of our support team were engaged in a scheme to obtain customer transactional records of certain merchants," Shopify wrote. "We immediately terminated these individuals' access to our Shopify network and referred the incident to law enforcement."
The incident involved the data of fewer than 200 merchants, who Shopify notified, out of about 1 million sellers using its platform.
Shopify said merchants whose stores were illegitimately accessed may have had customer data exposed. "This data includes basic contact information, such as email, name, and address, as well as order details, like products and services purchased." However, "Complete payment card numbers or other sensitive personal or financial information were not part of this incident."
Bloomberg reported that the incident took place on September 15, citing an email from a retailer who uses the Shopify platform.