eBay's latest podcast covered the topic of Managed Payments today. There are five key takeaways for sellers, but one important topic was not covered at all.
Despite the fact some sellers fear their livelihood could be harmed over eBay Managed Payments category restrictions, employees on a Q&A session today skipped the issue altogether.
eBay currently excludes
sellers who are enrolled in Managed Payments from selling in certain categories, including bullion, motor vehicles, and adult only items (including movies and video games). Sellers have been voicing their concerns
that they may end up unable to sell certain items once eBay requires them to enroll in the program.
In episode #92 of the eBay for Business podcast recorded on May 21st and published on May 26th, James "Griff" Griffith interviewed Nidhi Gupta from the eBay Managed Payments team.
Griffith asked Gupta if the Global Shipping Program was currently supported in Managed Payments (the answer was yes), and whether it supported "eBay for Charity" (the answer: "Charity and donations will be supported when eBay manages payments starting end of July").
eBay had previously addressed those questions, however, there were some points covered during the interview that may be news to readers:
- Sellers won't be required to use Immediate Payment once they're enrolled in Managed Payments; sellers can still send buyers an invoice through eBay if they choose.
- Sellers enrolled in Managed Payments can issue refunds for full amounts or partial amounts, by item or on the full order.
- eBay will continue to offer buyers the option of submitting disputes and claims through the resolution center, but with Managed Payments, the resolution is centralized so sellers have "end-to-end visibility" into the claims and disputes process, and they're all being managed exclusively by eBay.
- Sellers in Managed Payments must ship once an order appears as "awaiting shipment." They should not wait for the funds to appear in their bank account.
- Sellers can use their pending payouts (disbursements) to pay for shipping labels on the eBay platform, and they'll also still be able to use their PayPal account. Sellers can select the default funding method.
We're not sure why the eBay employees chose to skip the question sellers have been asking about managed payments' category exclusions. You can listen to the podcast on this page of the eBay website