Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Mon May 11 2020 21:14:50

eBay Says 4 States Are Seeing Shipping Disruptions

By: Ina Steiner

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Four states are experiencing shipping disruptions amid the coronavirus pandemic, according to Marni Levine, eBay Vice President of Seller Operations and Engagement.

eBay stays in very close contact with all of the carriers including USPS, FedEx, DHL, and UPS, and certain states have been impacted more than others, she said, including New York, New Jersey, Michigan, and Illinois. 

eBay monitors closely on a zip-code by zip-code basis, Levine said, and it continues to extend EDDs in the areas most impacted, an apparent reference to Expected Delivery Dates that are displayed to shoppers based on buyer and seller location, seller handling time, sellers' historical performance, and other factors.

eBay continues to receive a lot of questions from sellers about shipping, she said, and eBay will host a Facebook Live chat this week to provide sellers with up-to-date information. "We want to ease those concerns" for sellers, Levine said. Members of eBay's Shipping team will participate.

eBay is also planning to host webinars to provide insight into how sellers can drive traffic to their listings, how Google Shopping works, and how eBay drives traffic and gets sellers' listings onto Google Shopping.

Also included will be information about eBay's affiliate program, called eBay Partner Network (ePN).

"We're excited to share some of the behind-the-scenes traffic-driving activities that we do, and then ways you can continue to drive traffic to your own listings," she said.

Levine shared the information during her most recent "Seller Check-in" video on Facebook on May 11th. She's been doing the videos most Mondays since March when eBay instituted a work from home policy for employees.

She mentioned Managed Payments, though she did not address the elephant in the room: the new fee structure eBay is planning to implement on July 20th in which it will integrate payment processing fees into Final Value Fees. 

She said many sellers received emails recently about Managed Payments, and those sellers will be required to join the program in July.

For those who did not get an email, Levine said it was because there were certain capabilities that eBay was still building, such as the charity program, and it doesn't want any interruption to sellers' businesses. "As the team builds out the charity function, we will come back to you and tell you when we're ready to have you go live on Managed Payments."

Most sellers in North America will be enrolled in Managed Payments "as we head through the balance of the year and certainly into 2021."

Levine reminded sellers that eBay was allowing them to list cloth masks. And she said eBay would be celebrating its 25th anniversary in September and is soliciting stories from sellers at eBay.com/yourstory.



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Perminate Link for eBay Says 4 States Are Seeing Shipping Disruptions   eBay Says 4 States Are Seeing Shipping Disruptions

This user has validated their user name. by: Covid-20

Mon May 11 22:44:10 2020

Yep. Sold an item from California on May 1 and it JUST arrived today in New York 5/11.
LAME

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by: angryllama This user has validated their user name.

Tue May 12 03:36:51 2020

WARNING WILL ROBINSON.  Exit Guaranteed Delivery NOW... if not SOONER.
This was always an AWFUL IDEA and now that the wheels of interstate commerce truly ARE beginning to FALL OFF **And** eBay has sent its "customer service" personnel into HIDING at home it should be considered POISON for any and all eBay sellers.  Why do I mention eBay Customer Service?  Because one of the EMPTY PROMISES linked to "wanting to join Guaranteed Delivery" was that NEGATIVE FEEDBACK would be removed if UnWarranted......    Yeah, buddy.... how is THAT working out for all of NOW?  

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by: ShortSeller This user has validated their user name.

Tue May 12 04:31:10 2020

The irony is quite delicious when ebay is crawling back to google post g shopping fees being removed.  

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by: FeelingFroggy This user has validated their user name.

Tue May 12 08:27:13 2020

The best part of how slow the post office is the birthday card sent from out house to the neighbor's daughers birthday that took 10 days for her to get it. Usually is only takes 3-4 days so I guess the post office is a tad slower.

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by: shut1968 This user has validated their user name.

Tue May 12 10:33:22 2020

We are hounded by customers wanting refunds daily because of the delays all over the country.. stuff shipped out early to mid April still not getting delivered.. or taking an extra 2-3 weeks for delivery. Neither Amazon or Ebay are doing enough to let the buyers know the state of the USPS delivery issues.

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This user has validated their user name. by: NoMoreEbay

Tue May 12 10:45:12 2020

"ebay is monitoring..." LOL. They will just tell sellers they should have moved to another state.  

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This user has validated their user name. by: toolguy

Tue May 12 13:39:50 2020

Off Topic:

Paypal's getting nasty with eBay sellers!

Paypal's keeping all fee's when you refund a eBay buyer!

I knew they kept the .30 cents but not the whole fee!

I've done partial refunds and got my Paypal fee's returned for those fee's.

But last night a buyer bought, paid and backed out all with 30 minutes.

I accepted the cancellation and refunded only to see Paypal kept all fee's from the transaction.

And there's NO ONE to get a hold of at Paypal. . .I called eBay asking if they would courtesy refund the .98 cents that had been stolen from me!

I got the "Sorry pal it's part of doing business". . . . . . . .

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by: notfunanymore This user has validated their user name.

Tue May 12 14:30:16 2020

Aren’t sellers and buyers able to see that there are shipping delays, the carriers let you know when there are delays. They need eBay to tell them? Smoke and mirrors. I guess this is part of “seller protections”? SMH what a joke.

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by: Geetar This user has validated their user name.

Tue May 12 15:06:25 2020

Most buyers are reasonable. I have had few complaints. But a few, I got the "Yo dude, where's my stuff. It was supposed to be here yesterday, Do you have valid tracking" Meanwhile the package is 1 day late ( says in tracking) and is set to be delivered that day or next day.

It must be these people have nothing to do. Or are just jerks. I always ship the next day (within 24 hrs it is out). Nothing I can do about delays otherwise.

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by: railady This user has validated their user name.

Tue May 12 20:50:43 2020

@ Tool,  I heard about this too. So far since PP made the change, I haven't had to refund, but I was thinking maybe I would leave the transaction alone and send them a "Friends & Family" payment ... with "REFUND" in the note section.  

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by: railady This user has validated their user name.

Tue May 12 20:53:58 2020

I mailed a Priority Mail package on 4/27 and on Day 2 tracking said it correctly had left its first regional sorting facility and was "in transit" and it has been "in transit" ever since.  My buyer is being the greatest ever.  I hope I have not messed up anything but I filed an intercept to have it returned to sender, in which case we'll cancel the eBay sale, refund his payment and we can work the deal personally with him having to pay a lot less and me not having either eBay or PayPal fees to pay.  

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by: pace306 This user has validated their user name.

Tue May 12 21:22:32 2020

Im in NJ, USPS works just fine here ... eBays wrong AGAIN

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by: ebayout This user has validated their user name.

Tue May 12 21:33:42 2020

toolguy...if you're upset over 98 cents, you have bigger problems than PayPal.
I'll miss your travails when you go on SS in 2 months...and quit ebay.

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by: lancecorp This user has validated their user name.

Wed May 13 04:52:04 2020

tool - I've known you for more than 10 yrs but have yet to understand your love of Ebay one day and your I'm out of here attitude the next all the while chastising sellers who complain about Ebay and it's problems. This change with Paypal is months old and you are only now becoming aware of it? Maybe instead of chastising other sellers when they complain - you can actually listen to what they are saying and walk in their shoes. I told you long ago on the boards that you would one day experience everything other sellers were complaining about maybe start to understand why not everyone is in love with Ebay.

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by: Snapped This user has validated their user name.

Wed May 13 09:30:14 2020

“ Im in NJ, USPS works just fine here ..”

Due respect, those outbound delays noted are real. In m

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by: Snapped This user has validated their user name.

Wed May 13 10:01:04 2020

“ Im in NJ, USPS works just fine here ..”

Due respect, those outbound delays noted are real. And frankly, more widespread than reported. In many cases though, it’s a matter of having a label printed (which ‘establishes’ the track history before a package is even “accepted”), and then that sender being (abnormally) delayed from handing the package over.

Also, with so many flights (aircraft, crew, schedule downsizing) unavailable for the uncertain future, those parcels, ‘essential’ and otherwise, now have to go by trucks. Also thus in short supply, and there are only so many drivers.

Add in an almost 40% increase in parcel volume in the past 8 weeks or so, and that’s an awful large deluge to flow ‘smoothly’ through a finite sized mail stream. Probably safe to say there has never been an upper management strategy developed for what to do in case of a pandemic regarding the ability to maintain ‘business as usual’ under such conditions.

Think of it as a finite bandwidth overstressed by the unprecedented influx of users suddenly coping from home base. You’re going to experience more ‘drop outs’ and screen freezes than normal.

This too, shall pass.



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by: lancecorp This user has validated their user name.

Wed May 13 14:33:44 2020

My priority package mailed on 5/1 from NY has been floating around somewhere in the Detroit hub for 5 days. I also had a package delayed in the NJ hub for 5 days - another priority package.

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by: Chicago48 This user has validated their user name.

Thu May 14 04:43:56 2020

eBay is also planning to host webinars to provide insight into how sellers can drive traffic to their listings, how Google Shopping works, and how eBay drives traffic and gets sellers' listings onto Google Shopping.
^^
This only applies to stores; correct?  Because I exited the stores level last year.

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by: Chicago48 This user has validated their user name.

Thu May 14 04:44:46 2020

My priority package mailed on 5/1 from NY has been floating around somewhere in the Detroit hub for 5 days. I also had a package delayed in the NJ hub for 5 days - another priority package.
^^
Me too.  Those same states ECB mentioned have been troublesome for me.

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by: wrslss1222 This user has validated their user name.

Thu May 14 06:27:43 2020

It took 11 days for a First Class USPS package to get to Tallahassee, Florida.  It took 5 days for a Priority Envelope to get to Dearborn, Michigan.  The Post Office is currently wasting money advertising their service, when in fact, they cannot deliver on time.

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