Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Tue Apr 28 2020 22:27:13

eBay Just Gave Sellers a Reason to Offer Local Pickup

By: Ina Steiner

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Newsflash: eBay is introducing delivery confirmation for Local Pickup. It could be a game changer, since many sellers haven't wanted to take the risk of local buyers filing Item Not Received claims (INRs) with no way to prove the buyer took possession of the item.

eBay requires sellers to refund INR claims unless they can provide a tracking number showing the item was delivered. But eBay is introducing QR codes that will serve as proof of delivery for Local Pickup orders.

eBay Engineer Maggie Donnels announced the new feature during an episode of the eBay for Business podcast. She said without tracking information, "you could potentially expose yourself to a seller defect on your account," and then explained how the new feature worked through the use of QR codes:

"The buyer will now receive a QR code and a six digit code with their order confirmation email. They will present that to the seller when they go and meet to exchange the product and all the seller has to do is through the app. They'll scan that QR code which will generate a tracking number and will mark the item as delivered across all of our platforms."

Unfortunately, if a seller hasn't selected local pickup as an option, the new feature won't work if a buyer makes a request to pick up the item in person.

"I would hope that in the future we can solve that problem," Donnels said. "That is a huge problem with shipping. I know that. The buyer has selected shipping, but you realize that they live just down the street from you, so why not just drop it off? Dynamic shipping isn't available yet. I know that that is a big concern though for our sellers."

In addition to providing a QR code, eBay provides a numerical code that the seller can type into their app, she said - an option for sellers who don't want to give eBay permission to access their phone's camera. 

The code also helps users adhere to social distancing - the buyer can read out the number to the seller, who can input it into the app on their phone. "All you have to do is relay the numbers to the seller," Donnels said. "They don't actually have to be within distance to scan the QR code."

The new feature is rolling out first to buyers and sellers in the US. "We're going to try to see how that works, and then soon enough we'll expand it to UK and Germany. I know that local pickup is very popular in those sites, so we're looking to expand to our big seven. So UK, DE (Germany), Australia and then France, Italy, Spain," she said.

The new feature could help eBay win back sales from sellers who have turned to Facebook Marketplace and mobile selling apps to sell locally rather than open themselves up to the risk involved in using Local Pickup on eBay.



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Perminate Link for eBay Just Gave Sellers a Reason to Offer Local Pickup   eBay Just Gave Sellers a Reason to Offer Local Pickup

by: Jairib This user has validated their user name.

Tue Apr 28 23:25:22 2020

Why would I pay them a commission on local pickup.  That is what FB marketplace is for.

Perminate Link for eBay Just Gave Sellers a Reason to Offer Local Pickup   eBay Just Gave Sellers a Reason to Offer Local Pickup

This user has validated their user name. by: iheartjacksparrow

Tue Apr 28 23:57:09 2020

Letgo, Facebook, Craigslist, OfferUp... why would anyone pay eBay for selling locally?

Perminate Link for eBay Just Gave Sellers a Reason to Offer Local Pickup   eBay Just Gave Sellers a Reason to Offer Local Pickup

by: ebayout This user has validated their user name.

Wed Apr 29 00:02:30 2020

I'm in a very large city, and I've had maybe 5 local pickups in 20 years.
I...just...can't...hold...in...my...excitement.

Perminate Link for eBay Just Gave Sellers a Reason to Offer Local Pickup   eBay Just Gave Sellers a Reason to Offer Local Pickup

This user has validated their user name. by: toolguy

Wed Apr 29 00:02:33 2020

There is ZERO risk for local pickup as far as the money goes because I accept CASH only on local pick up. . . . . .I've been doing it that way for 20 years!

Perminate Link for eBay Just Gave Sellers a Reason to Offer Local Pickup   eBay Just Gave Sellers a Reason to Offer Local Pickup

by: COVID-19 This user has validated their user name.

Wed Apr 29 02:31:35 2020

Is eBay advocating people defy the corona 'No Contact' orders that most states have in place?

Perminate Link for eBay Just Gave Sellers a Reason to Offer Local Pickup   eBay Just Gave Sellers a Reason to Offer Local Pickup

This user has validated their user name. by: toolguy

Wed Apr 29 02:34:36 2020

eBay's done pissed me off again!

I REFUSE to buy anything on eBay again until they make me right. . . .

I bought an item that wasn't as described.

I returned the item and got my item cost back but not my shipping cost.

The seller makes a mistake and I lose money????

That's NOT going to happen again because I won't be buying on eBay again.

If I need something I'll search on Facebook or Google.

eBay can KMA (in 10 months I can file for SS)

Perminate Link for eBay Just Gave Sellers a Reason to Offer Local Pickup   eBay Just Gave Sellers a Reason to Offer Local Pickup

This user has validated their user name. by: unsuck
Web Site

Wed Apr 29 06:26:52 2020

Sounds like an extremely limited use case with questionable ROI.

The fact that eBay allocated development resources to create some sort of friction-laden, Rube Goldberg app expecting buyers and sellers to verbally sound-off secret code numbers or scan QR codes during a local pickup shows how desperate things are at eBay..

Clearly no exec signing off on this project has ever made a local pickup on a fee-free marketplace.

~~~~~

Jamie Ionnone has his work cut out for him, that's for sure.

Hopefully Ionnone will soon clean house of the excess C-suite baggage like Mark Tritton did at BB&B.🧹

Perminate Link for eBay Just Gave Sellers a Reason to Offer Local Pickup   eBay Just Gave Sellers a Reason to Offer Local Pickup

This user has validated their user name. by: unsuck
Web Site

Wed Apr 29 07:25:22 2020

Ah.

After EBAY sells their classifieds businesses, eBay marketplace will then be competing with their former subsidiaries (like Gumtree in the UK, for example).

That's the reason for rolling out in the US first (often it's the other way around, with eBay testing in UK or AU before deploying in the US) -- the US may have a smaller local pickup transaction count (despite the larger transaction volume) than the collective int'l classifieds markets.

It'll be interesting to see what types of marketing and promotions EBAY runs in these markets in attempt to recapture some of their former classifieds customers who predominantly *are* local pickup.

Perminate Link for eBay Just Gave Sellers a Reason to Offer Local Pickup   eBay Just Gave Sellers a Reason to Offer Local Pickup

by: pace306 This user has validated their user name.

Wed Apr 29 09:02:21 2020

This should be correctly titled “the idiots at eBay REINVENT a signature on paper”!

That’s all you really need - good thing an eBay dummy came up with a new convoluted way to potentially steal money from sellers.

Personally I don’t want eBay creeps coming to my house.

Perminate Link for eBay Just Gave Sellers a Reason to Offer Local Pickup   eBay Just Gave Sellers a Reason to Offer Local Pickup

This user has validated their user name. by: NoMoreEbay

Wed Apr 29 11:24:59 2020

Wow. Only took them 23 years to come up with this brilliant idea. Never did it before because they didn't give a darn about sellers losing money. But now that they are losing business to other, safer marketplaces, they are forced to implement this 'new technology' that has been around since 1994, that shipping companies have been using for decades.

Way to go ebay. Go get em!

Perminate Link for eBay Just Gave Sellers a Reason to Offer Local Pickup   eBay Just Gave Sellers a Reason to Offer Local Pickup

This user has validated their user name. by: NoMoreEbay

Wed Apr 29 11:28:34 2020

@toolguy

How have you been accepting cash only for the past 20 years? PayPal is a forced option for all local pickups.

Perminate Link for eBay Just Gave Sellers a Reason to Offer Local Pickup   eBay Just Gave Sellers a Reason to Offer Local Pickup

by: RL15 This user has validated their user name.

Wed Apr 29 13:05:19 2020


just like all other fleecebay schemes, I'm sure this will be another failure

Perminate Link for eBay Just Gave Sellers a Reason to Offer Local Pickup   eBay Just Gave Sellers a Reason to Offer Local Pickup

by: 1st Armored Division 1971-1973 This user has validated their user name.

Wed Apr 29 15:24:15 2020

Overall this would affect a tiny tiny tiny tiny portion of my sales.

With that said I give credit where credit is do and it is a positive step in helping some sellers.

Perminate Link for eBay Just Gave Sellers a Reason to Offer Local Pickup   eBay Just Gave Sellers a Reason to Offer Local Pickup

This user has validated their user name. by: Lightning

Thu Apr 30 00:44:49 2020

@ToolGuy
If you have a PERSONAL PAYPAL account, you can sign up for Free Returns (no longer available on business accounts).  PayPal will cover your shipping on returns, if you paid for the item through PayPal, so you don't have to battle it out with the seller or eBay.  Just go here for more info, or to sign up for free:
https://www.paypal.com/us/webapps/mpp/returns

You can put in up to 12 requests per year, $30 max per request.  It has to be the same PP account you used to make the purchase and return.  I use it occasionally, easy to submit, paid promptly.  You have to have already signed up before the return, so this is for future returns.  It won't help retroactively.

Don't get mad - get reimbursed!

Perminate Link for eBay Just Gave Sellers a Reason to Offer Local Pickup   eBay Just Gave Sellers a Reason to Offer Local Pickup

This user has validated their user name. by: Lightning

Thu Apr 30 00:51:27 2020

@Pace
EBay won't recognize a signature on paper as proof of delivery.  It has to be an online method.

The problem situation is this: The buyer meets you, having already paid with PayPal or does it on the spot, and takes your item.  Then claims he didn't receive it.  You submit your piece of paper receipt as proof and immediately get shot down.

This new method is supposed to prove that you met the buyer and transacted, because only the buyer has the code to give you.

Perminate Link for eBay Just Gave Sellers a Reason to Offer Local Pickup   eBay Just Gave Sellers a Reason to Offer Local Pickup

This user has validated their user name. by: DeathFromAbove

Thu Apr 30 02:02:05 2020

Great.  But are you still subject to returns, and SNAD claims?  If so, I'm out.

Perminate Link for eBay Just Gave Sellers a Reason to Offer Local Pickup   eBay Just Gave Sellers a Reason to Offer Local Pickup

by: Chicago48 This user has validated their user name.

Thu Apr 30 04:24:57 2020

This is for overseas global shipping, which I do not do; thank goodness.

Perminate Link for eBay Just Gave Sellers a Reason to Offer Local Pickup   eBay Just Gave Sellers a Reason to Offer Local Pickup

by: HardWorkingSeller This user has validated their user name.

Thu Apr 30 08:55:52 2020

I don't like local pick up as my stuff is pre-packed ready for shipment so it only takes a couple of minutes to slap on the label and put it out for FedEx or USPS pick up.  Whereas pick up seems to involve a minimum of 30 minutes of to and fro just to set up the appointment and I guarantee that the buyer will be off from the time they promise by at least 30 minutes.

The time and hassle involved costs me way more than the price of a local shipping label so I prefer in almost all cases to stick to the listing terms of free shipping than to get involved with buyers turning up in person.

The current generation of buyers are simply incapable getting themselves reliably to a map grid reference at a specific time.  They think that because they have a mobile communications device it's OK constantly to reschedule the time (or just arrive at random), which stops me from going about my business because I have to be where I can hear them knock at the door.

What surprised me about the interview was (IIRC) that she said that you can get a SNAD dispute for a pick up item.  I thought that the adjudication rules that eBay applied was that a SNAD on a pick up item would almost always be closed in the seller's favor as the buyer was given the opportunity to inspect the item before taking it away.  If they've changed their position on that then it wipes out whatever benefit comes from this development (which I think is a good solution for the folks who like dealing with people face to face - which I prefer not to).



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