Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Tue Jan 7 2020 21:33:09

eBay Feedback Tool Is Closing Its Doors

By: Ina Steiner

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Win Bent has been using eBay since 1998 and launched a tool to help other buyers and sellers in 2004 called Toolhaus. But over time, his passion for eBay cooled, and this week he announced he's shutting down the site.

Toolhaus was known as the go-to source for evaluating an eBay user based on feedback. The most popular tool was the Negs tool, which let sellers easily view a user's negative, neutral, and withdrawn feedback.

Win's decision was two-fold, indicating in a message on Toolhaus.org that he's tired of keeping up with eBay's "ever-changing world of rules for feedback and public/private information"; and - he just doesn't care anymore.

That's mainly because he doesn't buy or sell on eBay much and, when he does, he doesn't spend time worrying about someone's feedback. His rule of thumb: the Body Temperature rule: "If the seller's feedback isn't above 98.6% positive, don't bid."

In his message, he explained: "The Toolhaus Negs tool hasn't been useful to me for years, but it's been useful to other people, some of whom have supported Toolhaus, so I've worked to keep it going for them. It's also been an interesting challenge to me, keeping my web-programming skills alive as I struggled to recover from the ever-changing world of eBay. I'm doing Science, and I'm... done."

We've known Win for many years (he wrote a column for AuctionBytes in 2001), and we asked him for his thoughts about eBay and feedback these days. He said in thinking it over, he still thinks that "no Negs for buyers" was a horrible decision.

(It's interesting to note that when eBay made its controversial decision to prevent sellers from leaving negative or neutral feedback for buyers, Win added an option to the Toolhaus Negs tool to enable searching for "false positive" feedback. He certainly understood his users!)

But Win said the real answer was that he almost never uses eBay and hadn't really thought much about it for years. "I think that pretty much sums up the second half of why I'm turning off Toolhaus - they keep making it hard for me, and it's not worth the effort any more."

Providing a free eBay tool for 15 years (with the support of donors, as Win pointed out in his message) is quite an accomplishment. He ended his missive on the site saying, "I truly loved providing a useful tool, and I truly loved both the positive and negative feedback that Toolhaus received. But now I'm done, and I wish you all well."

The end of Toolhaus marks the end of an era.



Comments (17) | Leave Comment | Permalink

Readers Comments

Perminate Link for eBay Feedback Tool Is Closing Its Doors   eBay Feedback Tool Is Closing Its Doors

This user has validated their user name. by: iheartjacksparrow

Tue Jan 7 21:58:52 2020

"It's not worth the effort any more." It seems that sums up a lot of people's feelings about eBay.

Perminate Link for eBay Feedback Tool Is Closing Its Doors   eBay Feedback Tool Is Closing Its Doors

by: eBaySince2006 This user has validated their user name.

Tue Jan 7 22:32:44 2020

If you're top rated eBay removes most negative feedback if you just call in and show you tried to help the buyer via eBay messages.  

Perminate Link for eBay Feedback Tool Is Closing Its Doors   eBay Feedback Tool Is Closing Its Doors

by: Sierra This user has validated their user name.

Wed Jan 8 07:59:18 2020

It's sad to see anything useful to sellers (and buyers) come to an end. Unfortunately, this is the first time I recall hearing about Toolhaus!

Perminate Link for eBay Feedback Tool Is Closing Its Doors   eBay Feedback Tool Is Closing Its Doors

This user has validated their user name. by: NoMoreEbay

Wed Jan 8 10:08:23 2020

I remember back in 2016 when Watchcount dropped the buyer history search after ebay strong-armed them. Now Toolhaus is gone.

One step closer into ebay's journey to irrelevance.  

Perminate Link for eBay Feedback Tool Is Closing Its Doors   eBay Feedback Tool Is Closing Its Doors

by: Opalie This user has validated their user name.

Wed Jan 8 10:39:52 2020

I remember when psunite used to be able to show us the # of active listings on ebay and we could always tell when a free listing promo was about to pop up given falling #s.

Perminate Link for eBay Feedback Tool Is Closing Its Doors   eBay Feedback Tool Is Closing Its Doors

by: pace306 This user has validated their user name.

Wed Jan 8 12:02:59 2020

Sparrow (of course) is %100 right.

People are eBay weary of eBay in general ... LMAO - ask Jordan Sweetwhatever why they didnt show up to CES, arent going to NY Now OR the NY Toy Fair ....!

When you mention eBay, people roll their eyes and say "those thieves", and even though Im an eBay seller - its virtually impossible to defend them (you cant)(esp when they steal from you).

eBay seems to want to hide more and more info from you -so its not surprising at all.

I never used the tool - but any loss to the seller community is a BIG loss.

Perminate Link for eBay Feedback Tool Is Closing Its Doors   eBay Feedback Tool Is Closing Its Doors

by: Shanna This user has validated their user name.

Wed Jan 8 15:24:27 2020

Ebay removed 30K negatives from Reebok, and over 12K from Hasbro. Call eBay and ask them to remove one from a small seller, and see them laugh at you.

Perminate Link for eBay Feedback Tool Is Closing Its Doors   eBay Feedback Tool Is Closing Its Doors

by: lancecorp This user has validated their user name.

Wed Jan 8 16:36:09 2020

I used toolhaus a lot and am sorry to see it closed down.

Perminate Link for eBay Feedback Tool Is Closing Its Doors   eBay Feedback Tool Is Closing Its Doors

by: TDAKS This user has validated their user name.
Web Site

Thu Jan 9 00:03:48 2020

I thought this tool was closed down years ago ( for us in Australia at least ). I could never figure out how user feedback could be extracted when user id's were hidden.
Sad to see any tool like this go.

Perminate Link for eBay Feedback Tool Is Closing Its Doors   eBay Feedback Tool Is Closing Its Doors

by: bb6 This user has validated their user name.

Thu Jan 9 00:59:24 2020

@Shanna "Ebay removed 30K negatives from Reebok, and over 12K from Hasbro. Call eBay and ask them to remove one from a small seller, and see them laugh at you."

Money talks!

Perminate Link for eBay Feedback Tool Is Closing Its Doors   eBay Feedback Tool Is Closing Its Doors

This user has validated their user name. by: Lightning

Thu Jan 9 01:28:39 2020

@NoMoreEbay
Watchcount is working again re: finding actual sales prices of Best Offer listings.  Just below the End Time, it will say something like this:

Current Bid/Price (USD):$ 40.00  Best Offer Enabled
Sold For:… true? price here on eBay [History]

''here on eBay'' is a link to the REAL price it sold for.
************************************************

Regard
ing
Toolhaus, I never heard of it, but sounds useful if you had a squirrely buyer and some gut feeling that you needed to check them out further.

Perminate Link for eBay Feedback Tool Is Closing Its Doors   eBay Feedback Tool Is Closing Its Doors

by: jewelryqueen521 This user has validated their user name.

Thu Jan 9 07:27:22 2020

Toolhaus was my go to site before doing business with a questionable buyer or seller, til Ebay made it impossible to actually know the realities. Sorry to see them go, but thankful for the years of help they provided.

Perminate Link for eBay Feedback Tool Is Closing Its Doors   eBay Feedback Tool Is Closing Its Doors

This user has validated their user name. by: LasVagueness

Thu Jan 9 08:37:32 2020

I would like to thank Win via this forum for creating and maintaining his very useful feedback tool. I can appreciate all the hard work that went into circumventing eBay’s hoops and hurdles to obscure buyer feedback.  

Perminate Link for eBay Feedback Tool Is Closing Its Doors   eBay Feedback Tool Is Closing Its Doors

This user has validated their user name. by: MainelyVintage

Thu Jan 9 20:43:53 2020

I have used Toolhaus in the past. It had become less useful more recently and often was blocked by eBay. Plus eBay made negative f/b easier to access. I agree with the 98.6 lol.

It is, indeed, the end of an era.

Perminate Link for eBay Feedback Tool Is Closing Its Doors   eBay Feedback Tool Is Closing Its Doors

This user has validated their user name. by: toolguy

Sun Jan 12 11:23:32 2020

Oh boy!

There's a new feedback page!

It even comes with a ad at the bottom from Lending Tree. . . .

Perminate Link for eBay Feedback Tool Is Closing Its Doors   eBay Feedback Tool Is Closing Its Doors

This user has validated their user name. by: IDKwhoIare

Tue Jan 14 14:22:58 2020

@Win

Best wishes in whatever you are doing now.  Your tool was one of the great ones and Ina surely hit the nail on the head when she said ''The end of Toolhaus marks the end of an era.''
Sincerely - Erin
I fell to the Can't Give AF-itus ebay malaise in 2015 - there is a life after ;)

Perminate Link for eBay Feedback Tool Is Closing Its Doors   eBay Feedback Tool Is Closing Its Doors

by: bwilder This user has validated their user name.

Thu Jan 16 07:04:29 2020

All the constant whining and begging for donations over the years on that site was tedious. Maybe the admin took one last donation from eBay in order to call it quits. Wouldn't surprise me. . . at all. . .



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