|Mon Sept 30 2019 21:51:32|
Returning eBay Executive Has a Message for Sellers
By: Ina Steiner
eBay's former Vice President of Seller Experience Jordan Sweetnam had a message for sellers on Monday, his first since rejoining the company in July
in a new role. As we reported at the time, he had spent the past 3 years at Walmart's ecommerce unit.
Since the departure of Hal Lawton 2 years ago, eBay executives have personally communicated very little with sellers on the seller announcement board. For example, September 4th's Fall Seller Update announcement was written by "Verified Blogger."
Today's post by Sweetnam (now Senior Vice President and General Manager of Americas) could be a sign that's going to change in the wake of CEO Devin Wenig's sudden departure last week.
Sweetnam ended his post
today with the following message for sellers:
"Going forward, I want to further foster an inclusive community of eBay sellers and an effective feedback loop with you. I want to ensure everyone at eBay has an opportunity to talk to you, from engineers who build your tools to support staff who answer your questions. That way, we're listening to what's important to you and how we, as a company, can deliver the experience your unique business needs to be successful on our platform. As always, thank you for selling on eBay. I look forward to connecting with you in the future."
Since he's looking for feedback from sellers, feel free to share in the comments what you need from eBay, and what's working and not working for you.
Interestingly, while checking to see if Sweetnam had made it onto eBay's top-leaders page (he did not), we noticed that Steve Wymer, the head of eBay public relations, was missing from the page. He had been there as recently as September 10th but was gone by (or on) the 25th. While Wymer's LinkedIn page still displays his current role as "SVP and Chief Communications Officer, eBay," it suggests there could have been some casualties accompanying last week's shakeup at the top.