Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Tue Sept 24 2019 20:50:00

eBay Survey a Sign of Things to Come?

By: Ina Steiner

Sponsored Link

eBay is surveying sellers, and it may indicate a new direction the marketplace is taking. Should third-party service providers be worried?

Here was eBay's pitch to sellers to encourage them to take the survey:

What do you think about Third Party Providers?
eBay is invested in helping sellers succeed, whether through our own tools or through those of Third Party Providers. Third Party Providers on eBay offer services to help you run your eBay business. These services complement functionality on the eBay site. Services include listing tools, inventory management, order management, shipping and fulfillment services, re-pricing and more. Your input will help us improve the information we communicate to sellers about Third Party Providers.

We saw two versions of the survey. One was for sellers who already use services from third-party providers, the other was for sellers who had *considered* using services from 3P providers. The questions were nearly identical - here are the questions and available responses for those who did use such services.

1) What Third Party Provider services do you currently utilize for your eBay business? (select all that apply)

Inventory & Listing Management
Order Management
Shopping Cart providers
Shipping & Fulfillment
Re-pricing
Advertising
Full Service
Other (please specify up to 50 characters)

2) Which of the following considerations are most critical in your decision to utilize a Third Party Provider? (select all that apply)

Name Recognition
Speed of Integration
International Expansion
Technical Support
Account Management
Customer/User Reviews
Pricing Model
Multi-channel capability
Other (please specify up to 50 characters)

3) What eBay business efficiencies would you expect a Third Party Provider to improve? (select up to 3)

Sales velocity
Order size / Average Order Value
Speed of Delivery
Reduced Costs
Profitability
Other (please specify up to 50 characters)

4) What is your primary selling category? (select up to 2)

Business & Industrial
Arts & Collectibles
Electronics
Fashion
Home & Garden
Media
Toys
Musical Instruments
Motors Parts & Accessories
Sporting Goods
Other (please specify up to 50 characters)

5) What is your role? (select all that apply)

Owner
Decision Maker
CEO
Channel Manager
Customer Support
Other (please specify up to 50 characters)

6) Is there any other information you would like to share about Third Party Providers?

One reader who took the survey told us she believed eBay was trying to gather information so it could offer additional services to sellers directly. 

That theory is viable given the fact rival Etsy has been touting its "Seller Services" for some years now, telling Wall Street analysts it's a big revenue opportunity for the marketplace. eBay is already following in Etsy's footsteps with regard to the biggest (and potentially most profitable) seller service: payment processing.

But the reader read more into the survey: "I have been wondering why eBay has been slow to offer an API for GoDaddy and some other 3rd party programs for sellers in Managed Payments and thought this might be the reason."

She was also skeptical about eBay's ability to offer seller services reliably: "I really hope they do not do away with the API to GoDaddy, it is a lifesaver for taxes. Also, I honestly think that if they did offer a similar service it would be riddled with glitches!"

Another reader also wondered if the survey indicated eBay was looking for opportunities to develop its own competitive products. "They didn't ask which specific vendors you were using, why you are using a shipping vendor instead of eBay labels, etc."

Ironically, the reader noted a glitch when taking the survey: "On question 4, it asked to check all that apply, but only allowed one selection to be checked (programming error)."

Which services do you think eBay should offer, and what would you be willing to pay?



Comments (15) | Leave Comment | Permalink

Readers Comments

Perminate Link for eBay Survey a Sign of Things to Come?   eBay Survey a Sign of Things to Come?

by: thievesBay This user has validated their user name.

Tue Sep 24 22:55:26 2019

This is nothing more than eBay trying to collect data for their next round of scams. It's what they're doing every time they have a "survey". My guess is they'll eliminate some 3rd party providers and then monetize those that are most used. eBay's plan is to "monetize every pixel" as Wenig said and extract as much money as they can from a shrinking userbase. Sales are dying, sellers and buyers leaving, endless site issues, checkout problems, ongoing fraud, nobody wants Managed Payments or forced GTC. This is a sinking ship beyond repair.

Perminate Link for eBay Survey a Sign of Things to Come?   eBay Survey a Sign of Things to Come?

by: pace306 This user has validated their user name.

Tue Sep 24 23:05:06 2019

Surveys on eBay exist (to smart sellers) as a warning of "Something Wicked This Way Comes".

Apple (on its iPhone) has a ring tone that goes (no exaggeration) "Dont answer the phone, it is a psycho" (dont ask me why its there - its an option in iTunes somewhere), and THAT statement goes for answering eBays surveys.

Dont fill out the survey, unless you're a psycho. Dont fill out the survey, cause DW is a psycho.

Dont help eBay in ANY possible way 1) they dont listen 2) they more or less do the opposite 3) its just a way to hurt you/steal from you/sell something you dont need or want

Maybe the yoyos on Youtube (those cheeky eBay millionaires (who somehow cant get a tax resale # and buy from a distributor or a manufacturer) can help eBay set up their next stealing venture (and then crow about it).

There is actually one good Youtube eBay guy - the one outside of Chicago who has a real store and buys real goods and puts in the effort to do things right (sorry about Milo)

Perminate Link for eBay Survey a Sign of Things to Come?   eBay Survey a Sign of Things to Come?

This user has validated their user name. by: Bill

Wed Sep 25 00:40:22 2019

I have been using a 3rd party provider for over 15 years now and if eBay thinks they can do something better I have a bridge I can sell them.

This is completely asinine.


eBay = Dead Man Walking

Perminate Link for eBay Survey a Sign of Things to Come?   eBay Survey a Sign of Things to Come?

by: Whatever This user has validated their user name.

Wed Sep 25 06:31:27 2019

It's so overwhelming their endless quest for mo money mo money - in light of the current "glitch" situation at ebay why in the world would I sign up for more trouble. I already don't trust them to not lose my hard work. I have a website just for safe keeping of all my files. I don't use any 3rd party functions and never have.

Perminate Link for eBay Survey a Sign of Things to Come?   eBay Survey a Sign of Things to Come?

by: epuise This user has validated their user name.

Wed Sep 25 10:28:32 2019

Get rid of Drumpf & Wenig's Group & life will improve.

Perminate Link for eBay Survey a Sign of Things to Come?   eBay Survey a Sign of Things to Come?

by: Tinysaur This user has validated their user name.
Web Site

Wed Sep 25 10:35:20 2019

All of these marketplaces have boards that think they can cut a branch off of their tree and sell it for firewood. Once they have no branches, they fire the guy who told them that extracting maximum value (''monetize every pixel'') was a good strategy and move on to the next tree. Lather. Rinse. Repeat. Nothing has changed since Gordon Gecko said ''Greed is good.''
We need a seller-owned marketplace, or our interests won't be the owners' primary concern.

Perminate Link for eBay Survey a Sign of Things to Come?   eBay Survey a Sign of Things to Come?

by: JohnGermaine This user has validated their user name.

Wed Sep 25 12:15:26 2019

Their GREED is sickening. Every time we turn around they are digging deeper into OUR pockets. They get tons of money off of their advertising, those who have stores, and more. Enough already, stop. Sellers are screaming ENOUGH and many are leaving. I sell on another site myself, less pressure, a better class of buyers, and so un-dramatic in all ways!  Maybe they need to cut some of the salaries at the top?????

Perminate Link for eBay Survey a Sign of Things to Come?   eBay Survey a Sign of Things to Come?

by: Whatever This user has validated their user name.

Wed Sep 25 12:32:59 2019

"We need a seller-owned marketplace, or our interests won't be the owners' primary concern."

yes we do - we're a smart bunch of folks why can't we collectively figure this out. The timing is perfect.

Perminate Link for eBay Survey a Sign of Things to Come?   eBay Survey a Sign of Things to Come?

This user has validated their user name. by: Ric

Wed Sep 25 13:41:09 2019

Can't for the life of me understand why eBay is thinking about including more third party providers when their past record is to eliminate them almost as soon as sellers find success utilizing them.

eBay is notorious for discontinuing third party services and attempting to replace them with their own inferior versions which confuse and alienate sellers.



Perminate Link for eBay Survey a Sign of Things to Come?   eBay Survey a Sign of Things to Come?

This user has validated their user name. by: RKTOYS

Wed Sep 25 17:44:30 2019

As usual, I didn't receive the survey.  It occurs to me, if eBay wants ideas, they should ask for them.  These imbecilic vague questions don't serve any purpose except to retroactively "support" whatever random uneducated guesses they made beforehand.

Perminate Link for eBay Survey a Sign of Things to Come?   eBay Survey a Sign of Things to Come?

by: Snapped This user has validated their user name.

Wed Sep 25 21:26:09 2019

"Your input will help us improve the information we communicate to sellers about Third Party Providers."

Why should sellers give a spit about what eBay has to say about third party providers? Can you say conflict of interest? Sure you can...

Who out there can still believe what they say about anything, or their 'technical savvy' over external particularly since their INTERNAL interfaces are so rickety?

They should be paying YOU in legal tender for contributing to their 'market research', not vacuous promises.

Perminate Link for eBay Survey a Sign of Things to Come?   eBay Survey a Sign of Things to Come?

by: Knottybay This user has validated their user name.

Wed Sep 25 23:23:54 2019

I have surveyed the landscape and it is barren....

Perminate Link for eBay Survey a Sign of Things to Come?   eBay Survey a Sign of Things to Come?

by: walkinwillie This user has validated their user name.
Web Site

Thu Sep 26 09:32:47 2019

Why is everyone so cynical? eBay has every right to expand their product offering, be the default payment processor for their OWN website, etc. The only thing they do that really bothers me is when they increase fees - but they have the right to do that too. But as usual whenever eBay does anything at all, the posters come out and complain about it whether they know eBay's intentions or not. Like everyone I have a breaking point and if eBay ever crosses it I will leave them but I've been selling on there since 1997 and overall have had very few problems.

Perminate Link for eBay Survey a Sign of Things to Come?   eBay Survey a Sign of Things to Come?

This user has validated their user name. by: Lightning

Thu Sep 26 09:58:41 2019

@walkinwillie
It's a 10-80-10 formula (approximately)

10% of the eBay users HATE eBay, due to constant changes and money grabs causing their business to change for the worse  Less profitable, more work, more aggravation, becoming more eBay's business than their own.  They miss the good old days when things were fun, wild, and profitable.  Understandably so.

10% of eBay users LOVE it.  They are making good money, have high margin products that do well no matter WHAT the environment is.  Can't keep up with the demand.  Prefer paying eBay's 10-13% to Amazon's 15-25% (or is it 100% now?).  Or can't sell on Amazon at all because it is gated.  EBay is working for them, and life is good.

80% of eBay users just go about their business, selling professionally or casually, making a buck or two, getting rid of clutter around the house, etc. So it's all good.  If they are relatively new, they don't even know why the first 10% are complaining.  They don't have the same experience history.  

Usually the only users who will post here belong to one of the 10% groups.

Perminate Link for eBay Survey a Sign of Things to Come?   eBay Survey a Sign of Things to Come?

by: Vigilant Eye On eBay This user has validated their user name.

Wed Oct 2 05:19:35 2019

As eBay is planning on making managed payments compulsory, sellers should be given the option to have their payments forwarded to a PayPal account rather than a bank account if this is what works best for them.

Fund transfers to PayPal accounts will also eliminate potential issues for eBay sellers with existing PayPal Working Capital loans.

According to the recent ''New Internet Sales Tax changes that impact you'' email, in November 2019, for mandatory site collected state sales taxes, ''order totals sent for processing will reflect the gross order amount inclusive of tax [and] once settled, the tax amount will be automatically deducted for remittance to the applicable taxing authority''.

If eBay's plan is to remit the entire amount collected (i.e., inclusive of any mandatory site collected sales taxes) to sellers PayPal accounts, then debit the tax portion of the payment after transfer, the taxes collected will be subject to PayPal fees and (for some sellers) PayPal Working Capital loan repayment requirements.



Login is required to post comments.
To sign in to leave a comment using your AB Verify User Name, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.