eBay screwed up an important notice about Managed Payments, giving sellers another reason to be leery of eBay's decision to inject itself into the payment process on its marketplace.
eBay sent an email notice to many sellers this week informing them they are required to register for Managed Payments by October 22nd - otherwise they won't be able to create new listings. But the subject line of the email notification read: "Count on BIG sales with these items," which was also the title of a marketing email some users received, according to sellers.
In addition, many sellers reported receiving the email notice as one long, dense paragraph of text, making it difficult to read (see post #12 on this thread
of the eBay boards for a screenshot). And some said this was the first notice they had received.
The transition to Managed Payments is a big deal. Once sellers enroll, their buyers no longer pay them - instead, buyers pay eBay, and eBay then disburses the funds to sellers. For those used to having immediate access to funds in their PayPal account, it can have a serious impact on their finances.
The timing of the email notification is troubling and could be seen as a breach of trust given that eBay has promised it would not spring changes on sellers during the all-important holiday shopping season (the Managed Payments deadline falls exactly 9 weeks before Christmas Eve).
Sellers may find themselves encountering technical and disbursement issues as well as cash-flow issues that could make it difficult for them to acquire fresh inventory during the busy holiday shopping season.
For those looking for confirmation that eBay is forcing more sellers into Managed Payments, here's what eBay manager Brian Burke wrote on the eBay seller boards
(Post #43): "As we continue on our path towards managed payments, we will require sellers invited to register. We are being very deliberate in who we invite since we do not yet support Global Shipping Program or eBay Charity Listings yet, yet have been clear that managed payments is coming for all sellers. Sellers who have been invited to managed payments can be required to register. Sellers who haven’t received an email shouldn’t concern themselves with managed payments at this time."
eBay had the opportunity to be forthright with sellers about the mandatory rollout schedule during the recent Fall Seller Update, and sellers may end up taking issue with the fact it chose not to do so.