Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Wed Aug 21 2019 10:15:43

eBay Sellers Need an Update on GTC Billing

By: Ina Steiner

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eBay has millions of sellers who are going through some of the most disruptive changes in the marketplace's history: the Good Til Cancelled mandate (GTC) and the takeover of payment processing from PayPal. But communication from eBay has been inadequate.

We continue to read about GTC billing issues and hear from concerned readers, such as this link to an eBay discussion board where moderators try to get answers for sellers experiencing problems with GTC billing issues.

It is simply not efficient for eBay to rely solely on its moderators to put out fires one by one, however hard those staff members are working. 

Whichever executive is responsible for eBay Marketplaces needs to understand that businesses cannot operate in an environment of uncertainty. Throughout the many challenges sellers faced in the past, there was always an executive who was visible and updated sellers. Since Hal Lawton's departure, however, communication has deteriorated to its lowest point.

Another area of uncertainty that eBay needs to address: a moderator stated there would be a Summer Seller Update - but sellers do not know if that's still in the works. Will eBay will skip it and announce a Fall Seller Update? Has it abandoned the practice of issuing Seller Updates altogether?

If you're the executive in charge of eBay Marketplaces, here's the Seller Announcement board where sellers expect to see communications from eBay about issues that impact their business. Sellers would surely appreciate regular communications about the issues they are facing and perhaps some encouragement as they struggle to keep up with disruptive changes to their businesses.



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Readers Comments

Perminate Link for eBay Sellers Need an Update on GTC Billing   eBay Sellers Need an Update on GTC Billing

by: pace306 This user has validated their user name.

Wed Aug 21 11:34:33 2019

Im not sure why eBays shoddy behavior is even a question anymore.

SOMEONE wake up Uncle Good Greif and see if he has any answers.

eBay is run like a 3rd world dictatorship, where none of the generals in charge know anything and the country is run on the whim of the dictator.

What those 2 things have in common is they are both theft from sellers. Providing details means people looking into what the rules and their legality, and eBay doesnt want that.

Yes eBay needs to do more, but they dont, they wont, and they dont care.

Perminate Link for eBay Sellers Need an Update on GTC Billing   eBay Sellers Need an Update on GTC Billing

by: FeelingFroggy This user has validated their user name.

Wed Aug 21 11:39:21 2019

One must think that Ebay cares first. As far as the seller is concerned they are just noise, nothing more.

Perminate Link for eBay Sellers Need an Update on GTC Billing   eBay Sellers Need an Update on GTC Billing

by: eBay Shill Buster This user has validated their user name.

Wed Aug 21 11:49:23 2019

Devin Wenig and that Temken clown he hired hatched this illegal Good Til Canceled automated fee generation script that is running out of control, the idea of automated fee generation and the programming of it depends on the script recognizing proper ending times of listing which it is not.

This has resulted in actual Federal billing fraud crimes against millions of sellers accounts that could wipe out those same sellers businesses on eBay as eBay generates exorbitant fraudulent fees placing those millions of accounts in default, which means the sellers are out of the eBay business.

Wenig is not going to address it because he would implicate himself in a Federal crime and any statements could be used against him in forthcoming lawsuits and class actions since the GTC automated fee generation script was his idea in the first place.

Even if this fraudulent GTC fee generation script was working correctly which it is not since day one, it still threatens sellers on eBay, I had to manually end nearly a thousand listings yesterday to avoid a fraudulent $350.00 hitting my eBay account.

No way I am paying a criminal like Wenig extortion and blackmail to sell on eBay Devin's fraud is threatening to put me out of business daily.

Selling on eBay is now watching every move Wenig makes to avoid getting fee churned, it is not about selling any longer.

You have to watch your ending times on every listing, and with Wenig's fraud that is not working because the idiot is renewing millions of listing even before they end.

There is one way to solve this problem, fire Devin Wenig and his criminal pal Temken who dreamed up this fee churning fraud in the first place, White Collar criminals have no place at the helm of eBay.

Perminate Link for eBay Sellers Need an Update on GTC Billing   eBay Sellers Need an Update on GTC Billing

This user has validated their user name. by: toolguy

Wed Aug 21 13:00:10 2019

@ESB

"This has resulted in actual Federal billing fraud crimes against millions of sellers accounts that could wipe out those same sellers businesses on eBay as eBay generates exorbitant fraudulent fees placing those millions of accounts in default, which means the sellers are out of the eBay business."

"millions" Did you grab this out of very thin air or do you have a link to YOUR facts?

Perminate Link for eBay Sellers Need an Update on GTC Billing   eBay Sellers Need an Update on GTC Billing

by: eBay Shill Buster This user has validated their user name.

Wed Aug 21 13:12:09 2019

The problem we are facing here is the depth of this problem, sellers are having to watch their accounts for fee fraud, watch each listing to see when they are going to end daily, this is added work for all sellers, they must do this or they will have fees extorted from their accounts by Wenig.

When the so called technical experts like Trinton on the eBay forums have no idea what is even wrong, and are telling sellers all is fixed when the eBay Good Til Canceled fee generation script is still running out of control over a month later is a disgrace.

Ebay sellers still have no idea what is going on in the billing department because they also have no idea what is going on, when I called them and asked about my account, all the girl in billing could do was tell me the amount of the invoice, not if I was going to get due credits on the account.

When you have executives like Wenig who has no idea of what he is doing except dreaming up fee churning scams and handing over his criminal ideas to inept programmers who are creating automated billing scripts filled with errors, you have crimes being committed by computer fraud, Federal over billing crimes.

These crimes are not being addressed by eBay for a reason, they are not allowed to make any statements because no one at eBay has any idea of what is really going on, not the billing department, nor the programmers, Devin is not saying anything because he is guilty, no other executive would dare say anything out of fear of being terminated.

This is why eBay is not making a statement on this possible 500 million dollar billing fraud, that is conservative, it could be a much larger fraud than anyone knows about.

Perminate Link for eBay Sellers Need an Update on GTC Billing   eBay Sellers Need an Update on GTC Billing

by: OnlyPollyPocket This user has validated their user name.

Wed Aug 21 13:16:24 2019

"But communication from eBay has been inadequate."

Ina, you are too kind :) . It is non-existent.

Perminate Link for eBay Sellers Need an Update on GTC Billing   eBay Sellers Need an Update on GTC Billing

This user has validated their user name. by: NoMoreEbay

Wed Aug 21 14:26:46 2019

ebay is so apathetic towards sellers and really anything besides money, I'm surprised the moderators even bothered to respond much less an executive.  

Actually the executive in charge of Marketplaces should be fired and replaced with someone who will obliterate forced GTC and about 100 other of the insane and ridiculous money-pillaging scams.

Perminate Link for eBay Sellers Need an Update on GTC Billing   eBay Sellers Need an Update on GTC Billing

by: Silver Ice King This user has validated their user name.

Wed Aug 21 14:38:55 2019

@Toolguy

I am sure that number came from the same place that Ebay gets their factual numbers that they pass off to Sellers on what improvements they will see if they pay Ebay more money.

Perminate Link for eBay Sellers Need an Update on GTC Billing   eBay Sellers Need an Update on GTC Billing

by: eBay Shill Buster This user has validated their user name.

Wed Aug 21 14:46:06 2019

Tool thinks it is only a few dozen sellers that Wenig's fee churning fraud has impacted, after all, the all knowing Tool said sellers make mistakes, eBay never commits fraud in a prior thread.

Yeah Tool, you know exactly what is going on and how many millions of sellers Devin Wenig is defrauding.

Try all of them Tool...

How many sellers does eBay have Tool, we know you got the number, that is how many Wenig has defrauded, the entire universe of sellers, just as Donahoe's fraud on shipped affected, all of them.

Perminate Link for eBay Sellers Need an Update on GTC Billing   eBay Sellers Need an Update on GTC Billing

by: Silver Ice King This user has validated their user name.

Wed Aug 21 14:54:26 2019

Ebay uses foreign programmers to make all of these changes and I am sure that Wenig has conveyed how he really wants things to work.  These programmers in india are not going to face any charges because of where they are located and they are just doing what their bosses tell them to do (remember they are not Ebay employees).  The odds are the programmers are not even aware that what they did is allowing Ebay to steal millions and maybe hundreds of millions of dollars from their customers and then claim that GTC has resulted in all of this growth for Ebay.  

Its time to go the round about way of dealing with this issue.  If anybody happens to know who Ebays CPA auditing firm is, post it here and then start an email and snail mail campaign to that firm informing them of what has occurred so they have to look for it when they come in and do the quarterly audit in October.  They might even deal with it ahead of time if they realize the implications this could have on their ability to continue to be in business.  The last public company that committed as much fraud as Ebay seems to now be doing was Enron and Worldcom which basically ruined ARthur Anderson CPA firm, which went from 28000 employees to 3000 employees after all the fraud was discovered.  I will also start looking for it but if anybody finds it please post it.  Wenig is not going to say anything about what he is doing because he and the CFO have to sign off on the audited Financial Statements and if it is found to be incorrect due to fraud, they will be visiting Club Fed for many years to come.

This is the only way they are going to get this fixed because Wenig only cares about himself and nothing else.

Perminate Link for eBay Sellers Need an Update on GTC Billing   eBay Sellers Need an Update on GTC Billing

by: Silver Ice King This user has validated their user name.

Wed Aug 21 15:02:35 2019

@Pace

Although this article is a little on the old side - I believe it is right up your alley of information.  It shows 5 major internal weaknesses that Ebay reported after the December 2016 year.  I guess that is what resulted in the $3+ billion loss in the 4th quarter of 2017 that caused Ebay to have over a $1 billion loss for the year.  Might also explain all of the changes in the offshore cash balances.

https://blog.auditanalytics.com/ebay-reports-material
-weakness-second-control-deficiency-in-three-years/

Perminate Link for eBay Sellers Need an Update on GTC Billing   eBay Sellers Need an Update on GTC Billing

by: Silver Ice King This user has validated their user name.

Wed Aug 21 15:17:33 2019

For anybody interested I found the auditors for Ebay:

PwC  - also known as PriceWaterhouseCoopers which is the firm that remained after Price Waterhouse and Coopers merged in 1998..  Headquarters are in London England and Ebay pays them a little over $13 million a year which is an immaterial amount for a company doing $41.3 Billion annually, so i doubt very much they will risk their business over Ebay if they are in fact committing fraud or in violation of the Sarbanes Oxley Act.

Perminate Link for eBay Sellers Need an Update on GTC Billing   eBay Sellers Need an Update on GTC Billing

by: thievesBay This user has validated their user name.

Wed Aug 21 15:53:32 2019

eBay are always arcane about their changes and policies because they know that's how they'll scam the most users and harvest the most money out of everyone. The less the site's users, the public, the media, Wall Street, and shareholders know about the underworkings of eBay, the more money they can continue to steal and the more they can continue to lie.

Perminate Link for eBay Sellers Need an Update on GTC Billing   eBay Sellers Need an Update on GTC Billing

by: pace306 This user has validated their user name.

Wed Aug 21 16:14:18 2019

Hmmm read it :) TY Silver!

I showed it to little sis, whos a big wheel in some accounting firm on Wall Street (in fact she just turned down a big shot job in DC for the IRS.

She said that she thinks that they report "what they want", then issue corrects things via weaknesses, but it would be hard to confirm that with out a paper trail.

I dont believe (on a personal note) that PWC would take the fall for eBay. Knowing corporate law (due to a few members of the family being in law) as I do - there would be an indemnity clause in the contract stating that the "truth" of such a report is based solely on the numbers provided to it by eBay. "How much fraud" is known or unknown (ie alot of knowledge cold take them down like Anderson) would just be speculation.

These things run "deep" and while DW is an assclown - hes not stupid. He knows he needs to make sure everything is on the up n up - cause 1 day - the donations to elected officials may not be enough .......

More importantly (to me) ... how did DW buy 139000 shares of stock at 22.63 on 8/1 ? The statement says the stock price was 41.78.

Common Stock 8/1/2019 M 139563
(4) A $22.63 1171982

https://d18rn0p25nwr6d.cloudfront.net/CIK-0001065088/91a6759b-
98a7-4697-9ec6-33b61cccb793.pdf


Im
probably reading it wrong - but thats what it seems like (this is why I stick to what I know and not do law or stocks)

Perminate Link for eBay Sellers Need an Update on GTC Billing   eBay Sellers Need an Update on GTC Billing

This user has validated their user name. by: NoMoreEbay

Wed Aug 21 16:39:39 2019

What amazes me about all of this is, is that no recent class actions have been filed for the GTC to the 50% extortion fee, the hidden listings, the counterfeits and every other dirty and corrupt thing ebay does. About a decade ago there were tons of them from disgusted sellers. I guess sellers learned that the judges are in ebay's pocket. That's the only thing I can think of.

It's pretty obvious that after 21 years of waiting, the FTC is certainly not going to do anything and never will. See this from June 2018 entitled ''FTC Taking a Sweeping, Fresh Look at Consumer Protection, Privacy and Competition in Tech.'' This is the same corrupt agency who repealed Net Neutrality and to date has not executed a single meaningful protection.

https://www.wileyrein.com/newsroom-articles-FTC_Tak
ing_Sweeping_Fresh_Look_at_Consumer_Protection_Privacy_and_Competition_in_Tech.html

Perminate Link for eBay Sellers Need an Update on GTC Billing   eBay Sellers Need an Update on GTC Billing

This user has validated their user name. by: NoMoreEbay

Wed Aug 21 16:47:07 2019

Number 3 of the FTC's kangaroo document are of particular interest. I would like to see a State Senator contact the FTC to find out just what it is they've done.

3. The identification and measurement of market power and entry barriers, and the evaluation of collusive, exclusionary, or predatory conduct or conduct that violates the consumer protection statutes enforced by the FTC, in markets featuring “platform” businesses

Perminate Link for eBay Sellers Need an Update on GTC Billing   eBay Sellers Need an Update on GTC Billing

by: eBay Shill Buster This user has validated their user name.

Wed Aug 21 16:50:36 2019

Pace, it is part of the executive pay package, they are called stock options, they get the right to purchase at discounted price, in many cases shares are given for free instead of money, but they have certain restrictions on how long they have to hold before they are able to be sold.

Perminate Link for eBay Sellers Need an Update on GTC Billing   eBay Sellers Need an Update on GTC Billing

by: eBay Shill Buster This user has validated their user name.

Wed Aug 21 17:56:00 2019

https://community.ebay.com/t5/Selling/Listings-Renewing-on-Wrong-Day/m
-p/30155019#M1471056

Here we have a seller with a sound mind trying to get answers from eBay on this GTC relisting scam, then you have an eBay defender who continues to post utter lunacy between every post the sound minded posters make.

Enough to make you sick, and eBay allows this defender of the faith to continue posting when she makes eBay look completely silly on a daily basis, now that is a person who should be banned from posting on eBay forums, constantly badgering sellers while defending the fraud and failure of eBay with total dedication.

She does not realize that she lost credibility years ago, same lady has been doing this for years thinking she speaks for eBay as their official representative, all you can do is laugh as eBay continues to allow it.

Perminate Link for eBay Sellers Need an Update on GTC Billing   eBay Sellers Need an Update on GTC Billing

by: Silver Ice King This user has validated their user name.

Wed Aug 21 18:44:26 2019

@Pace

He was able to buy them at that low price because a lot of his earnings are in the form of warrants (I think that is the correct word) that allows him to buy Ebay stock at a certain price at some time in the future.  These are probably warrants from a couple of years ago when the Ebay stock was way down in price and they may even have a price that the stock must be selling at before they can be exercised.  The goal of these warrants is convince the owner of said warrants to do everything in their power to push the stock price up in value for the shareholders and then allow him to also cash in on the growth himself.  

The major difference with Wenig is that most CEO's and others who receive these forms of compensation is that most do things on the up and up/legally where almost everything Ebay does is either as gray area as they can get or long past the line but hard to prove.  His buying back Ebay stock is one of the oldest games in the world to achieve this but it is perfectly legal, as is increasing prices to sellers, but overbilling and then doing nothing to fix the issue before the quarter is over (which it seems will happen) and then not disclosing it to the auditors since it is probably a material amount is crossing the lines and if PWC was made aware of it before hand and did not perform some measures to either try to prove or disprove the allegations, that could leave them open.  That is why I suggested that that numerous people start making sure that PWC is aware of it as $500 million in pure profit would be considered a material amount, even for Ebay.

I also am aware as your sister is of what normal audit procedures are, but if the auditor has been made aware of potential fraud they also have a duty to perform  due diligence to determine if it is potentially possible and depending on what they find they may have to extend the scope of their audit.  Most of Ebays glitches have only resulted in amounts of revenue that would be immaterial in the overall scope of the audit, but a potential $500 million windfall in a single quarter is no longer considered an immaterial amount.  But Ebay will never voluntarily disclose this information as that would kill the stock price, even if it was only for a few days, which is why iI suggested what i did.  I also have some knowledge of the area of which I speak.  

Perminate Link for eBay Sellers Need an Update on GTC Billing   eBay Sellers Need an Update on GTC Billing

by: maxmad This user has validated their user name.

Wed Aug 21 18:55:24 2019


As long as sellers keep listing, ebay is laughing all the way to the bank,



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