Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Wed June 12 2019 20:54:57

eBay Experiences Major Technical Issues on Wednesday

By: Ina Steiner

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eBay stated that users had trouble accessing the site for a short period on Wednesday, though the acknowledgement came in responses to posts on Twitter rather than in any announcement we could find.

The problem was reported on Ecommerce EKG at 2:30 am, and Down Detector shows a huge spike of reports that came in overnight between about 1 am - 4 am.

This was a typical tweet that came in during the incident (2:56 am): "@askebay ebay power seller with 25000+ fb here, the site and app are down and I cannot process my orders!"

AskeBay responded at 2:41 pm: "eBay experienced technical difficulties for a short period today, where users may have temporarily had trouble accessing the site. The issue is now fully resolved. Apologies for any inconvenience!"

And at 2:44 am, a user tweeted: "@AskeBay your site is down," to which AskeBay responded at 2:27 pm: "hi! eBay experienced technical difficulties for a short period today, where users may have temporarily had trouble accessing the http://site.As  of now everything should be up and running. I apologize for any inconvenience this brought."

One buyer who posted on a thread on the eBay discussion board shows how costly such incidents can be for sellers - the user was unable to bid on an auction during the incident and reported that the item she wanted had sold for $10 less than what she had been trying to enter as a bid. 

Her post also shows how damaging technical issues can be for eBay as well: "Heck with it," she wrote, "It's now 2:53 a.m. and I'm going to shop on Amazon, so much less stressful and they will at least answer the phone when you have some problem... uuuggghhh."

One seller described a problem with Promoted Listings data, which disappeared, though it's not clear if that was a separate glitch. And some sellers reported some issues had started on Tuesday afternoon.

Since we could find no acknowledgement or announcement about the incident other than responses on social media, we sent an inquiry to eBay this evening asking for the cause of the technical issues and whether eBay would protect sellers who had been impacted by the incident.

Let us know if you were impacted, how you feel eBay responded, and please follow up and let us know if eBay makes things right for any consequences resulting from the incident.



Comments (45) | Leave Comment | Permalink

Readers Comments

Perminate Link for eBay Experiences Major Technical Issues on Wednesday   eBay Experiences Major Technical Issues on Wednesday

This user has validated their user name. by: FidoMaster
Web Site

Wed Jun 12 22:06:07 2019

I'll say this -- it's a d@mn good thing that independent ECB will cover these massive eBay site outages and glitches, because no so-called 'Big 6' media here in the US will come close to publishing these stories of eBay's rampant misexecution and epic critical failures.

๐Ÿ‘‡๐Ÿ‘‡๐Ÿ‘‡๐Ÿ‘‡
http://bit.ly/2XCzbEJ

Perminate Link for eBay Experiences Major Technical Issues on Wednesday   eBay Experiences Major Technical Issues on Wednesday

by: getalife This user has validated their user name.

Thu Jun 13 00:30:53 2019

I didn't even know there was a problem. My sales have been horrible all month so far and I haven't had a single Ebay sale in three days, which is extremely unusual. Then today....4 sales back to back. If it takes a major system glitch to finally get me sales, I'm fine with it.

Perminate Link for eBay Experiences Major Technical Issues on Wednesday   eBay Experiences Major Technical Issues on Wednesday

by: industrystones This user has validated their user name.

Thu Jun 13 01:28:22 2019

Freakin' Losers. Too much fixing garbage that's not broken all the time. That code must look like the under sole of my sneakers after stepping in dog feces by now.
Patch & fix, Patch & fix. One big giant band-aid.

Perminate Link for eBay Experiences Major Technical Issues on Wednesday   eBay Experiences Major Technical Issues on Wednesday

by: Bookseller1234 This user has validated their user name.

Thu Jun 13 03:37:54 2019

It may have been the wee small hours in the US but it started around 7.30am UK time and there were still site problems at 10.30 am.

eBay CS posted a message on a UK board with an ambiguous message stating the issue was resolved but there could still be problems.

Perminate Link for eBay Experiences Major Technical Issues on Wednesday   eBay Experiences Major Technical Issues on Wednesday

by: lancecorp This user has validated their user name.

Thu Jun 13 05:05:02 2019

There have been nothing but problems for a few months now and the outage for some started much earlier and they didn't regain access to Ebay until much later depending where you lived. When asked in chat if they had extended time for any active auctions due to the outage - the answer was no. In the old days - those auctions would have been left to run an additional period of time equal to the amt of time there were problems and the site inaccessible.

Perminate Link for eBay Experiences Major Technical Issues on Wednesday   eBay Experiences Major Technical Issues on Wednesday

by: Chicago48 This user has validated their user name.

Thu Jun 13 07:04:17 2019

EB laid off about 400 technicians last year, probably more this year.  Plus there's no news about updating their equipment.

Perminate Link for eBay Experiences Major Technical Issues on Wednesday   eBay Experiences Major Technical Issues on Wednesday

by: P.Dorf This user has validated their user name.

Thu Jun 13 07:21:54 2019

Whatever happened to the state-of-art server farm in Utah? Does anyone know?

https://www.datacenterknowledge.com/ebay/ebay-designs-own
-servers-decentralizes-data-center-strategy


...what could possibly go right?

Perminate Link for eBay Experiences Major Technical Issues on Wednesday   eBay Experiences Major Technical Issues on Wednesday

by: Chicago48 This user has validated their user name.

Thu Jun 13 07:24:09 2019

After this outtage can we expect another round of layoffs?

Perminate Link for eBay Experiences Major Technical Issues on Wednesday   eBay Experiences Major Technical Issues on Wednesday

by: notfunanymore This user has validated their user name.

Thu Jun 13 07:25:25 2019

And they are going to be in charge of your money!! Additionally, they want to clamp down even more. Wake the F up people!

Perminate Link for eBay Experiences Major Technical Issues on Wednesday   eBay Experiences Major Technical Issues on Wednesday

by: mazelgirl This user has validated their user name.

Thu Jun 13 08:32:22 2019

Someone above said problems for a few months? Nope--there have been problems ever since they started messing with search and stopped with items listed in the order they were ending as an automatic.  For some reason that started the tech issues and it gets worse each year.

Perminate Link for eBay Experiences Major Technical Issues on Wednesday   eBay Experiences Major Technical Issues on Wednesday

by: pace306 This user has validated their user name.

Thu Jun 13 08:55:11 2019

I (tried) to print shipping labels at about 11 EST and couldnt.

I got weird error (we cant retrieve your label) messages, and ultimately had to use Paypals shipping instead. It wasnt alot of items (cause its eBay and theres no sales) so it wasnt that big of a deal (price wise).

Its happened to me on and off a few times at random - I chalk it up to it being DW drunk at his bar, sitting with a laptop he stole from some seller - just randomly screwing with sellers "just because".

As an aside - how many fake SNADs does a seller have to get before he gets a free drink at the bar ?

Perminate Link for eBay Experiences Major Technical Issues on Wednesday   eBay Experiences Major Technical Issues on Wednesday

This user has validated their user name. by: NoMoreEbay

Thu Jun 13 09:16:11 2019

With all of their constant be-busy changes it's amazing the site hasn't imploded into itself. Perhaps, yesterday was one of many tremors to come before the main event occurs.

Perminate Link for eBay Experiences Major Technical Issues on Wednesday   eBay Experiences Major Technical Issues on Wednesday

by: WhatsUp2656 This user has validated their user name.

Thu Jun 13 09:25:07 2019

Actually not โ€œaโ€ glitch. I believe the algorithm has been messed with only in favor of how to collect MORE money from sellers since Wenig cannot get it from buyers. I was warned on the eBay forums for stating GTC (sellers keep thinking thatโ€™s why their sales are down) is actually they do not have enough buyers!

I WOULD RECOMMEND THAT EVERYONE START TWITTER AND FOLLOW EBAY. IF YOU WANT ACTION, THATโ€™S WHERE TO GO. THEY JUMP ON TRYING TO SAVE EBAYโ€™S REPUTATION.  

Perminate Link for eBay Experiences Major Technical Issues on Wednesday   eBay Experiences Major Technical Issues on Wednesday

This user has validated their user name. by: toolguy

Thu Jun 13 09:51:43 2019

@pace306

So you don't ship with in 1 day of the sale?
I ask because you sold items on the 10th meaning they had to be shipped on the 11th

You also sold an item on the 12th which would not have to be shipped until today.

Just wondering why you're printing labels on a day you didn't need to.

Well, unless you shipped the items sold on the 10th late. . . . .

Perminate Link for eBay Experiences Major Technical Issues on Wednesday   eBay Experiences Major Technical Issues on Wednesday

by: epuise This user has validated their user name.

Thu Jun 13 09:58:13 2019

I had issues listing around 9 pm est. Frozen page.

Perminate Link for eBay Experiences Major Technical Issues on Wednesday   eBay Experiences Major Technical Issues on Wednesday

This user has validated their user name. by: NoMoreEbay

Thu Jun 13 10:07:16 2019

Speaking of Twitter. ebay took 12 hours to respond. 12 hours?

This is a live 24/7 ecommerce site and this they are so apathetic towards their customers that they couldn't even muster enough energy or concern to give a notification before a half a day?

How is this train wreck still in business. It's absolutely mind boggling.

Perminate Link for eBay Experiences Major Technical Issues on Wednesday   eBay Experiences Major Technical Issues on Wednesday

This user has validated their user name. by: FidoMaster
Web Site

Thu Jun 13 10:26:19 2019

๐Ÿ‘†๐Ÿ‘†๐Ÿ‘†๐Ÿ‘† Connect on Twitter here (Web Site linky)

Whatsup said, ''I WOULD RECOMMEND THAT EVERYONE START TWITTER AND FOLLOW EBAY. IF YOU WANT ACTION, THATโ€™S WHERE TO GO. THEY JUMP ON TRYING TO SAVE EBAYโ€™S REPUTATION.''

Agreed. I would love to connect with any other ECB readers on Twitter (and of course make sure to follow @EcommerceBytes!). Just click the ''Web Site'' link above or connect @unsuckEBAY

~~~~~~~~~
NoMoreEbay their Twitter support has been running 24-30 hours for a typical response (but there are some ways to expedite it). For months, on and off,  last year it was often taking 2-3 days for an initial response.

Given yesterday's issues and the numerous recent payments glitches I'm surprised they're not worse off than they are. I am also surprised that eBay's Wendy Jones' (who heads eBays CS and Trust teams) $11 million in bonuses last year hasn't resonated with anyone as out of sorts.

Perminate Link for eBay Experiences Major Technical Issues on Wednesday   eBay Experiences Major Technical Issues on Wednesday

This user has validated their user name. by: NoMoreEbay

Thu Jun 13 11:00:57 2019

Wendy's bio on ebay is hilarious. It actually has this:

"In everything she does, Wendy ensures that eBayโ€™s customers are front-and-center in all our strategic decisions, and that we execute our plans with our customers as our most important priority."

Perminate Link for eBay Experiences Major Technical Issues on Wednesday   eBay Experiences Major Technical Issues on Wednesday

by: pace306 This user has validated their user name.

Thu Jun 13 11:10:23 2019

tool

(ok im stupid for even responding here) .. we ship either same or next day.

The item was sold yesterday at 9:30 PM and I wanted to ship it (same day) and get it out in todays mail.

Yesterday was Wednesday (all day) and thats the topic here - tech glitches on WEDNESDAY - and I experienced a SHIPPING GLITCH.

What part of that is hard to understand? I dont understand what (on gods green earth) you are talking about .

Perminate Link for eBay Experiences Major Technical Issues on Wednesday   eBay Experiences Major Technical Issues on Wednesday

by: thievesBay This user has validated their user name.

Thu Jun 13 11:31:29 2019

Devin must be pissed off! Right? Nope, as long as they're able to continue gouging sellers and keep the stock price from tanking they don't care about any of this. Devin and eBay sure are good about giving shareholders the full extent of their smokescreens. Nobody that needs to know what a true disaster this company is has a clue. Financial media would never report about the real problems of eBay, which are continuous and getting worse by the way. So other than schemes, trickery, and smokescreens, what is this company good at? Nothing!

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