eBay CEO Devin Wenig promised to give sellers greater protection. Speaking at the company's annual shareholder's meeting on Thursday (see today's news story
), he said sellers should expect to hear more on the topic as the year progresses.
He didn't specify protection from what, but it's clear to anyone who follows the company that sellers clamor for protection from eBay "bad buyers."
Wenig's predecessor John Donahoe had also acknowledged the risks sellers face in dealing with buyers who exploit eBay policies at the expense of sellers, and Thursday's statement from Wenig is admission that work remains 3 years after he took over the top spot.
Wenig didn't specify how eBay would provide greater protection from sellers. Here's what he told shareholders about the changes coming this year:
"This is a year we're very focused on improving the data and tools that our sellers have at their disposal. It's really important to us that sellers have world-class tools. And one of the most powerful aspects of our marketplace is the data that resides in it.
"So we know what's selling, we know what consumers want. We know when an item becomes in-demand. And giving that data to the sellers on the marketplace allows them to make informed choices about inventory and about pricing that inventory. So sellers can expect us to provide more data, more analytics to put the power in their hands.
"And at the same time, sellers want protection in the marketplace. We've taken some steps already to provide enhanced protection to the sellers that utilize our marketplace. And sellers can expect there'll be more to say as the year progresses, as we try to give them better and better protection when they sell on the eBay platform."
Similar to last year, eBay did not webcast the Q&A portion of the shareholder meeting.