Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Fri May 31 2019 11:09:45

eBay CEO Says Sellers Can Expect Greater Protections

By: Ina Steiner

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eBay CEO Devin Wenig promised to give sellers greater protection. Speaking at the company's annual shareholder's meeting on Thursday (see today's news story), he said sellers should expect to hear more on the topic as the year progresses.

He didn't specify protection from what, but it's clear to anyone who follows the company that sellers clamor for protection from eBay "bad buyers."

Wenig's predecessor John Donahoe had also acknowledged the risks sellers face in dealing with buyers who exploit eBay policies at the expense of sellers, and Thursday's statement from Wenig is admission that work remains 3 years after he took over the top spot.

Wenig didn't specify how eBay would provide greater protection from sellers. Here's what he told shareholders about the changes coming this year:

"This is a year we're very focused on improving the data and tools that our sellers have at their disposal. It's really important to us that sellers have world-class tools. And one of the most powerful aspects of our marketplace is the data that resides in it. 

"So we know what's selling, we know what consumers want. We know when an item becomes in-demand. And giving that data to the sellers on the marketplace allows them to make informed choices about inventory and about pricing that inventory. So sellers can expect us to provide more data, more analytics to put the power in their hands. 

"And at the same time, sellers want protection in the marketplace. We've taken some steps already to provide enhanced protection to the sellers that utilize our marketplace. And sellers can expect there'll be more to say as the year progresses, as we try to give them better and better protection when they sell on the eBay platform."

Similar to last year, eBay did not webcast the Q&A portion of the shareholder meeting.



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Perminate Link for eBay CEO Says Sellers Can Expect Greater Protections   eBay CEO Says Sellers Can Expect Greater Protections

This user has validated their user name. by: toolguy

Fri May 31 11:21:07 2019

Attention buyers!

1 2 3 Strikes and you're out!

And with today's technology there's no excuse not to remove bad buyers.

They are costing eBay more then money, both buyers and sellers are leaving the platform. . .

When a 15 year seller with 10,000+ feedbacks has a dispute with a 1 year member with only 15 feedbacks eBay should have NO problem who they should believe. . .But sadly that's NOT the way it is

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by: thriftyone This user has validated their user name.

Fri May 31 11:25:36 2019

I would suspect as usual this all lip service.....very telling, since they did not provide a transcript for the Q&A.....protections for Ebay and their darlings ...the rest of us peons, not so much.....and leveraging more data on what is hot, what to buy and how to price it...no thanks...do not feel like getting in a competition for a race to the bottom and competing with the manufacturers of these items from China....when are they going to see that this man needs to go??

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by: pace306 This user has validated their user name.

Fri May 31 11:30:49 2019

When he goes homat night - does he treat his wife and kids this way? Does he ever speak the truth?

They said this cr@p a month ago and nothing happened - so whats going to change now? Will they believe buyers only %98 of the time instead of %99?

I dont know about anyone else here - but *I* dont like being called a liar - anymore then some random buyer from god knows where - with a 3 feedback.

Either get your thumb off the scale and stop finding for the buyer all the time, of be IMPARTIAL and find fault where it actually lies.

Until then (which is never) - its just garbage.

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by: sasikat9 This user has validated their user name.

Fri May 31 11:36:29 2019

Just more smoke and mirrors to the shareholders who believe every word said. We the sellers know different.

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by: ebayisscrewed This user has validated their user name.

Fri May 31 11:52:30 2019

Interesting.   I feel as though I need protection from Ebay and their policies much more than I need protection from buyers.    

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by: Frank Abagnale This user has validated their user name.

Fri May 31 11:54:38 2019

Lip service.

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by: mcposty This user has validated their user name.

Fri May 31 12:09:30 2019

Yes, do tell us what is selling, weeks after your office in china gives them a live feed.

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by: pace306 This user has validated their user name.

Fri May 31 13:09:16 2019

ebayisscrewed :) %10000000 correct !

Its eBay that you need to fear, not buyers!

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by: thievesBay This user has validated their user name.

Fri May 31 13:09:18 2019

Same spew as always. What they WILL do is continue to make un-needed changes, raise fees, create more schemes that lead to fees, rule for buyers almost all the time, and never fix their broken site. Why does Wenig never mention any of these things?

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by: RL15 This user has validated their user name.

Fri May 31 13:41:15 2019

sellers need protection from fleecebay and the delusional ceo's schemes to put his grimy hand deeper in the sellers pockets.

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by: ignatz This user has validated their user name.

Fri May 31 13:41:32 2019

Hasn't ebay and its revolving-door management been saying this for nigh on 15 years now?

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This user has validated their user name. by: RKTOYS

Fri May 31 14:04:46 2019

It's just word salad.  Not my problem once mangled payments comes knocking.

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by: meci This user has validated their user name.

Fri May 31 14:34:26 2019

At least Devin didn't say he was building a wall and the buyers were going to pay for it but its as vague as vague can get.

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This user has validated their user name. by: iheartjacksparrow

Fri May 31 15:00:13 2019

When it comes to seller protection, eBay is all talk and no action. It costs money to hire people to actually review buyer and seller disputes, and that's money Devin doesn't want to spend. Alcohol for his bar isn't cheap. Much better for him if the sellers just get ripped off; eBay makes money, and buyers are happy.  

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by: pace306 This user has validated their user name.

Fri May 31 15:25:51 2019

Meci

he also didnt say "if you like your insurance you can keep it" ... so ....

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by: RL15 This user has validated their user name.

Fri May 31 17:01:23 2019

@Meci, you must have missed it. awhile back fleecebay announced they are putting up a fence around fleecebay for the employees protection.

I guess they did not want to say for the delusional cel's protection.

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by: shut1968 This user has validated their user name.

Fri May 31 17:03:23 2019

Fix bad buyers?

It's so simple... yet they refuse to do it.

Turn back on the ability to leave bad feedback for buyers

Allow sellers to set how much bad feedback a buyer can have before declining a sale to them.

Let sellers pre-approve all orders before finalizing them and no punishment for canceling the order because a buyer has too much negative feedback.

Immediate expulsion from the site (buyer or seller) for proof of using the threat of negative feedback to coerce anyone into leaving or giving any type of feedback.

60 day auto positive feedback for all sellers/buyers if there have been no problems and the transaction was completed without feedback being left.

Perminate Link for eBay CEO Says Sellers Can Expect Greater Protections   eBay CEO Says Sellers Can Expect Greater Protections

by: pace306 This user has validated their user name.

Fri May 31 17:27:39 2019

shut1968 =)

stop making sense!

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This user has validated their user name. by: NoMoreEbay

Fri May 31 17:39:10 2019

This actually could make sense. Since the majority of ebay's income now comes from increasing bogus fees and money grabs. Sellers may be in ebay's radar as it's new darlings.

With buyers leaving in droves and sellers quitting in disgust, ebay needs to keep it's primary income source happy, hence more protections.

ebay needs to keep it's flow of false income. The only way they can do that is to stop treating sellers like a disease and actually engage in a concept foreign to ebay, fairness.

Perminate Link for eBay CEO Says Sellers Can Expect Greater Protections   eBay CEO Says Sellers Can Expect Greater Protections

by: gramophone-georg This user has validated their user name.

Fri May 31 17:45:54 2019

All he said was that sellers should expect to hear more. I'm sure that much is true.

However, what's actually going to happen is an entirely different deal. Greater seller protection means more actual eyeballs are needed to review and decide disputes, yet eBay has been laying people off instead.

It also means there's going to have to be management coordinating these efforts with autonomy to take action; yet, in a repeat of 2014 when Rich Matsuura and "seller_protection_guy" were shown the door and the Seller Protection department and board were shut down, this year, it was Bob Kupbens and Scott Cutler starting off 2019 with a seller protection podcast. This was followed up by eBay tightening the screws. Guess where Kupbens and Cutler are today? Hint: They're no longer at eBay.

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