eBay is publishing its Spring Seller Update today, and the company is promising to protect sellers from abusive buyers. eBay is also going to penalize sellers who practice retail drop shipping, which is when sellers list items they don't have in stock and use a retailer or marketplace to ship items to buyers.
"Sellers who use retailers or marketplaces to ship directly to buyers are in violation of our drop shipping policy. They will be lowered in search results and may face other sanctions. This will give sellers who own their own inventory or drop ship from wholesalers, greater search visibility."
Notice that drop-shipping from suppliers is allowed - the new policy is clearly an attempt to reduce incidents where buyers receive their eBay orders in Amazon packages (or Walmart and other retailers' branded boxes), which can lead to confusion and/or disappointment on the part of eBay buyers.
eBay published the Spring Seller Update on the UK website
, we expect those policies to roll out in the US as well, and we'll be updating this post as eBay posts the update internationally.
Here's what eBay UK says about new seller protections:
New protection from abusive buyers
We're introducing new measures to help find abusive buyers, prevent them from filing return requests (under certain circumstances) and, in some cases, suspend them. If we become aware of abusive buyer behaviour, we'll remove relevant feedback or defects from your seller profile.
Furthermore, we've heard your feedback and we'll be removing false "Item not received" or "Item not as described" claims from your Service Metrics where these are related to abusive buyer behaviour.
eBay will also start taking into account a seller's track record:
"This summer we'll announce new seller protections that will be based on your track record and how we'll protect you when you provide a great service to your buyers"
in the UK Update that seems likely to roll out in the US and elsewhere:
"The renewal schedule for Good ‘Til Cancelled listings will move from every 30 days to one renewal per calendar month."
- New benefits for shop (Store) subscribers;
- Enhanced growth tools;
- New item specifics requirements
- Improvements to your selling experience.
Let us know what you think, and look for further updates here as they become available.
Update 4/30/19: Here are links to the official announcements - including changes to the eBay User Agreement.
Here's our overview article
- be aware there are changes to eBay Stores fee structure.