When sellers post an item for sale in a closed Facebook Group, they expect it to be seen only by members of the group unless they manually cross-post it. But a reader alerted us that some of their listings in a private group also appeared on Facebook Marketplace, where all users could see those items for sale.
Facebook responded quickly to our inquiry into why some listings were cross-posting from Buy and Sell Groups into Marketplace and reached out to the seller to better understand the issue. They discovered it was due to a bug that affected a small number of Pages posting an item for sale in a Buy and Sell group - "no personal profiles were affected," a spokesperson told us. "We can confirm we've fixed the issue."
In addition, the Facebook spokesperson explained that they were working on a solution for listings that had been cross-posted before the issue was fixed.
She provided instructions on how to delete a cross-posted listing from Marketplace:
- On mobile, go to Marketplace within the Facebook app
- Select 'You' from the top of the Marketplace feed
- Select 'Your Listings'
- Find the listing you want to delete, select the three dots next to the listing, and select 'Delete item'
The spokesperson clarified that it is *not* Facebook's policy to automatically cross-post listings into Marketplace - information on how to sell and how to cross-post from a Buy and Sell Group can be found here
She also thanked the reader for bringing it to Facebook's attention. "It's always our goal to give people as much control as possible into where their listings are posted, and we apologize for any inconvenience or confusion caused."
We checked back with the seller who was hopeful, indicating that the problem, which had been intermittent, seemed to be fixed.