We've heard murmurings that some sellers don't like a new shipping screen they've been forced into, but according to an eBay moderator, there's no way to opt back into the classic view.
"Is there anyway to keep the original shipping screens," a seller asked during the recent eBay weekly chat session. "The new ones are cumbersome and confusing."
Another seller asked, "I went to print an eBay shipping label today, and lo and behold, my "classic" view (which I was using until today) is finally gone and I had no choice but to use the new label. I managed just fine. But I'm wondering: has eBay set a definite time frame for ending Classic view for everyone? Has it been announced? I think sellers who still like the old label will want to know."
An eBay moderator said that while a definite time-frame hadn't been announced, "all sellers can expect to be migrated over to the new label flow eventually."
One of the sellers explained why they objected to the new page - and it's not just about the design or usability; the seller explained how it could get sellers into trouble:
- Waste of space: The new form has items spread all over, requiring much scrolling around or paging up and down to cover everything. The old form is concise, compresses more options into pulldown menus, and takes just a little over one screen (depending on monitor resolution) to cover everything.
- Oddball, irrelevant Shipping options: the seller is presented with a litany of shipping options that may be unsuitable for the item and (in the case of non-Free Shipping items) not what the buyer paid for anyway. If the buyer pays for Priority Mail but the seller gets lured into cheaping out with Parcel Select instead, for example, things will not end well.
- Fumbling the addition of Ship-From-ZIP functionality: The Ship From ZIP field on the label is used to indicate the shipment origin from which the postage was calculated, when doing a Calculated shipment from somewhere other than the Return Address. The first effort at the new Shipping form left it out entirely. Later, it was introduced as a kind of alternate Return Address instead, demanding a full mailing address for the Ship From ZIP location, when in fact all that was needed was the origin ZIP itself.
- State Abbreviation capitalization bug: If a buyer provides a Ship-To: address with an improperly capitalized state abbreviation (e.g. "Ne" instead of "NE" for Nebraska), the new form has a complete conniption fit, putting the seller into an editing form to try to correct the problem, without clearly explaining what the problem is. The old form simply folds the abbreviation to capital letters first before testing its validity, something that the new form could do equally well, and doesn't complain at all. (The USPS will correct the abbreviation anyway during printing.)
The seller suggested eBay use the old Shipping form as a guide - "It was concise, compact and correct, three points that the new form cannot claim yet."
An eBay moderator said he would pass along the feedback, but also noted that the shipping team had addressed the capitalization issue and said the zip code issue was due to a new mandate from the US Postal Service.
Note that sellers do have the option of using third-party solutions to manage their postage and shipping tasks.