Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Tue Feb 26 2019 10:21:22

eBay Spring Seller Update 2019 Is Rolling Out

By: Ina Steiner

Sponsored Link

Update 4:53 pm: Just after 4 pm Eastern, eBay announced the following "early" Seller Update - please note that the link included in eBay's announcement, like the one in this morning's email announcement, doesn't work:

2019 Early Seller Update
The Early 2019 Seller Update provides information on marketplace updates that will impact your eBay business ahead of the Spring Seller Update, coming later this year.

Take advantage of these new features and enhancements now and during the next two months as they become available.

Marketplace Updates
Send offers to buyers who are watching your listings with a new “Offer to buyers” feature in Seller Hub
Edit price, quantity, and custom labels for your listings from the Active Listings page in Seller Hub
Quickly access and download the Orders Report directly to your computer from the Manage Orders page in Seller Hub
New fixed price listings will be Good ‘Til Cancelled duration
Provide item specifics to list items without the eBay catalog
Automatic updates of "New other" condition listings
Terapeak subscription is now available on eBay
State sales tax requirement update

Read more here.

Keep your eyes open for the 2019 Spring Seller Update, in which we will announce a full range of important updates coming to eBay this year.

It's not clear to us why eBay announced this as an "early" seller update with lots of changes while referencing a Spring Seller Update yet to come. 


Update 2/26/19 at 1:00 pm Eastern:

At 11 am Eastern, eBay sent the following email to US sellers:

Today, we're providing you with a limited Early Seller Update.

Explore new updates that will help you build your sales velocity and improve the way you run your business.

Watch for the upcoming Spring Seller Update in April, announcing a full range of platform, process, and policy updates. Plus, important new features coming to eBay later this year.

See What's New.

As always, thank you for selling on eBay
eBay Team

After many complaints from sellers that the URL took them to an error page, eBay posted the following message on the discussion boards:

"The 2019 early Seller Update link will be live later today. Stay tuned for more. We will let you know when the Seller Update is live."


eBay's Spring Seller Update for 2019 is rolling out today, February 26, 2019. One major change that is sure to fire up sellers: eBay will require all fixed-price listings to be "Good Til Cancelled" (GTC) across all eBay sites. That means sellers will no longer be able to choose the duration of fixed-price goods. 

eBay is also making some fee changes in the Spring Seller Update, including changes to fees on eBay Motors UK.

All Fixed Priced Listings Will Be Good Til Cancelled - on all sites
"From 1 April 2019, we’re taking further steps to simplify the shopping experience across all eBay sites. The only listing duration for all fixed price listings for both Business and Private sellers will be Good ‘Til Cancelled."

This does not come as a complete surprise - earlier this month eBay rolled out the GTC restrictions in Australia, but it promises to be unpopular. EcommerceBytes readers discussed last month what they thought the change would mean for them if it rolled out to additional countries.
 
"You know eBay is counting on people forgetting that their listings will auto renew, thus generating more listing fees," wrote one seller. However, another seller said, "Longer duration listings will actually help some sellers to be found thru outside search results."

"GTC listings are stale, a complete waste," said another EcommerceBytes reader.

eBay Product Catalog: A focus on Item specifics
In the UK, eBay announced changes to the product catalog - this will likely roll out in the US as well:

"We’ve now adjusted our approach so that in the future we’ll be using Item specifics to identify products. We’ve reviewed which Item specifics are the most useful to buyers when they’re looking for products and have aligned with the way they search, including changing the names of some Item specifics to reflect this. In addition, we’re updating the filters buyers will see when searching to make it faster and easier for them to find what they’re looking for.

"This means that you’ll no longer have to match your listing against a catalogue entry, however, we still recommend that where they exist you match your products to take advantage of increased exposure and features such as product reviews."

eBay CEO Devin Wenig had admitted in October that eBay's move to a "product catalog" shopping experience has met with some resistance from buyers. He said eBay would shift tactics "to balance the needs of a habituated base of customers who are used to shopping on eBay a certain way, while pursuing an even larger base of potential customers, who have different expectations."

Since he became CEO in 2015, Wenig has touted the importance of his Structured Data Initiative (which powers the product catalog) to the success of a turnaround, but he has not been able to reignite growth. At that same post earnings call with analysts in October, he said, "We'll continue to focus on delivering significant product experience changes for new customers, while evolving the experience for our existing base of users at a more measured pace."

Send offers to your buyers in 2019
Also rolling out in the UK - and possibly to the US as well, a change that will likely be more popular: 

"A new feature in Seller Hub will allow you to send offers to buyers on some of your eligible listings."

In November, eBay announced some of these changes were starting to roll out. Sellers discussed the changes on the EcommerceBytes Blog. Said one seller, "I think enabling sellers to make offers to watchers is a great idea. I have made this suggestion in the past."

UK fee changes: eBay Motors Fee Updates
And here's what eBay is telling sellers in the UK:

"We’re making changes to Listing fees, Final value fees and Optional Listing Upgrade fees for Vehicles categories (excluding Parts and Accessories) from April 2019.

"You can find the eBay UK Spring Seller Release on this page. We'll update this post when we find the announcement for eBay.com users."

We'll be sure to update you on what other changes eBay announces today, and let us know what you think - and how the changes will impact you.



Comments (90) | Leave Comment | Permalink

Readers Comments

Perminate Link for eBay Spring Seller Update 2019 Is Rolling Out   eBay Spring Seller Update 2019 Is Rolling Out

This user has validated their user name. by: Rexford

Tue Feb 26 11:16:27 2019

"we’re taking further steps to simplify the shopping experience across all eBay sites"

Ha! I love the way they spin what their sellers don't want.  eBay is the master of NOT listening to their customers.

Listings will now go into a black hole so deep that not even particles or electromagnetic radiation such as light will be able to escape.

Perminate Link for eBay Spring Seller Update 2019 Is Rolling Out   eBay Spring Seller Update 2019 Is Rolling Out

This user has validated their user name. by: toolguy

Tue Feb 26 11:19:16 2019

"Good til Cancelled"

I refuse to participate!

On day 29 all listings get cancelled and I'll renew the ones I want

With eBay there's almost always a work around.

Does eBay have a bulk listing tool to end listings in a hurry instead of one by one?

Perminate Link for eBay Spring Seller Update 2019 Is Rolling Out   eBay Spring Seller Update 2019 Is Rolling Out

This user has validated their user name. by: Rexford

Tue Feb 26 11:21:10 2019

"This means that you’ll no longer have to match your listing against a catalogue entry"

In other words, their attempt at putting together a catalogue with highly structured data failed.   I am actually happy to hear this.

Perminate Link for eBay Spring Seller Update 2019 Is Rolling Out   eBay Spring Seller Update 2019 Is Rolling Out

by: mushroomcathy This user has validated their user name.

Tue Feb 26 11:26:33 2019

Yea, and typical eBay, the link they sent in their own message system does not work!

Perminate Link for eBay Spring Seller Update 2019 Is Rolling Out   eBay Spring Seller Update 2019 Is Rolling Out

by: thebobman This user has validated their user name.

Tue Feb 26 11:27:53 2019

The permanent GTC gives me mixed feelings. I typically do 30 day listings, when they don't sell, drop the price by about 8% and relist until they sell or where fees+shipping approach the buy it now price.

While some of you may see items that have a definite price point, I sell a lot of obscure computer parts that may or may not have a demand. Some items may have sold for $400 a year ago, but today may not fetch $15. Demand may never recover either. That obscure card someone needed for an older server may never sell again.

Perminate Link for eBay Spring Seller Update 2019 Is Rolling Out   eBay Spring Seller Update 2019 Is Rolling Out

This user has validated their user name. by: toolguy

Tue Feb 26 11:28:39 2019

If eBay wants to implement this they need to give sellers more FREE listings!

Double it from 50 to 100, 100 to 250, 250 to 500 and so on up the store ladder.

Perminate Link for eBay Spring Seller Update 2019 Is Rolling Out   eBay Spring Seller Update 2019 Is Rolling Out

This user has validated their user name. by: David Steiner

Tue Feb 26 11:28:43 2019

Cathy (or someone else), can you hover over the link eBay is providing and paste it in a comment? Thanks!

Perminate Link for eBay Spring Seller Update 2019 Is Rolling Out   eBay Spring Seller Update 2019 Is Rolling Out

This user has validated their user name. by: VV

Tue Feb 26 11:37:05 2019

So why even have the listing ended? What is the purpose of that if it's auto renewed (other than to make ebay money)? Given how their programming is inept I can see the auto renewed listing having changes made to you that I don't want (international sale, free ship/no free ship, best offer, ship to Hawaii/Alaska....).

Tool nailed it - End of the month I'll have to end everything and redo it. More busy work for us to stop them from taking unnecessary fees.

Perminate Link for eBay Spring Seller Update 2019 Is Rolling Out   eBay Spring Seller Update 2019 Is Rolling Out

by: sellerchick This user has validated their user name.

Tue Feb 26 11:41:46 2019

If it's one thing this CEO has done is create bi-partisanship between what are typically opposing sides of the ecommerce aisle: buyers vs sellers. He successfully makes changes NO ONE wants and all sides agree that SUCK!  

Perminate Link for eBay Spring Seller Update 2019 Is Rolling Out   eBay Spring Seller Update 2019 Is Rolling Out

by: DRA This user has validated their user name.

Tue Feb 26 11:41:50 2019

RE: eBay will require all fixed-price listings to be ''Good Til Cancelled'' (GTC)

This just means we [Sellers] are going to have to babysit our listings diligently, or their listings will be automatically renewed.  Just another way for eBay to grab extra fees on Sellers not watching their items in time to end them if they do not wish to cycle them again.  

The Product Catalog has been a complete failure...love the way ebay credits the Buyer's experiences and disapproval as the reason for this!!  

Perminate Link for eBay Spring Seller Update 2019 Is Rolling Out   eBay Spring Seller Update 2019 Is Rolling Out

by: Ms. S This user has validated their user name.

Tue Feb 26 11:43:08 2019

i received this  eBay email too- and the link to more information failed. got the ' we looked everywhere"  page. thanks ecommerce bytes for keeping us informed.

I like to take the opportunity when listings end to reevaluate price, photos, etc . so now it will be more difficult with the perpetual good till cancelled.  

Perminate Link for eBay Spring Seller Update 2019 Is Rolling Out   eBay Spring Seller Update 2019 Is Rolling Out

This user has validated their user name. by: Extra_Mile

Tue Feb 26 11:43:21 2019

Did anyone get the link to work??? I tried the hover over and still could not get it to work?

If someone works it out, Please post link here, Thanks :)

Perminate Link for eBay Spring Seller Update 2019 Is Rolling Out   eBay Spring Seller Update 2019 Is Rolling Out

This user has validated their user name. by: windsorbear

Tue Feb 26 11:44:39 2019

I just got the email, and the link definitely does not work!!!

Perminate Link for eBay Spring Seller Update 2019 Is Rolling Out   eBay Spring Seller Update 2019 Is Rolling Out

by: That Guy This user has validated their user name.

Tue Feb 26 11:46:25 2019

I received messages on all 3 of my eBay accounts about "An Important Seller Update". When I click the link, I get:

"We looked everywhere.
Looks like this page is missing. If you still need help, visit our help pages."

Perminate Link for eBay Spring Seller Update 2019 Is Rolling Out   eBay Spring Seller Update 2019 Is Rolling Out

by: JohnGermaine This user has validated their user name.

Tue Feb 26 11:46:36 2019

GOOD TIL CANCELLED doesn't work. I stopped using it years ago when I noticed that most all of my sales were of items about to expire or new listings. When, oh when will eBay hire someone with a brain to run the company????

Thank goodness for Etsy or I'd be in the poor house. I'm moving everything that qualifies for their regulations over there and it's finally selling!

Perminate Link for eBay Spring Seller Update 2019 Is Rolling Out   eBay Spring Seller Update 2019 Is Rolling Out

by: smallstuff This user has validated their user name.

Tue Feb 26 11:46:59 2019

This is incredible.  On my all selling page there is a banner ''Get ahead with the latest info and new features 2019 Early Seller Update'' but it takes me to the 2018 updates https://pages.ebay.com/seller-center/seller-updates/
Is anyone at eBay responsible for testing of eBay pages?  It seems like even things like this are rolled out to the live system for testing.

Perminate Link for eBay Spring Seller Update 2019 Is Rolling Out   eBay Spring Seller Update 2019 Is Rolling Out

This user has validated their user name. by: windsorbear

Tue Feb 26 11:47:37 2019

... here is the link I got ...

https://srv.main.ebayrtm.com/clk?RtmClk&m=745063&lid=299816
4

Perminate Link for eBay Spring Seller Update 2019 Is Rolling Out   eBay Spring Seller Update 2019 Is Rolling Out

This user has validated their user name. by: CanBrit

Tue Feb 26 11:48:36 2019

href="https://srv.main.ebayrtm.com/clk?RtmClk&m=745063&lid=299
8164" target="_blank" style="color:#0064d2; text-decoration:none;">See What’s New >


That's the code for the link. It send you to an error page.

https://www.ebay.com/n/error

Perminate Link for eBay Spring Seller Update 2019 Is Rolling Out   eBay Spring Seller Update 2019 Is Rolling Out

by: notfunanymore This user has validated their user name.

Tue Feb 26 11:49:26 2019

“Product catalog” so, back 2006 ish I remember my rep at the time would tell me they are building a product catalog and using data provided by us, the sellers. I thought back then it was an insane idea. What not simply “buy” a catalog. I was told the cost would be astronomical and how they were pursuing the catalog would work. I said to myself no way wi it work.  Over the years I had issues with items being taken down using eBay stock photos and was told by my rep that you couldn’t go solely on that, you had to take your own pictures. I thought to myself what a waste and how ridiculous it was that even the product catalog was flawed. This is 2019 and they still have not gotten their act together. This Is a joke.  Every year they increase fees take away more control and the sellers are left With less money in their pocket. They want you to work harder to make the same money. I thank God I got out last year. It was not difficult to make the decision. This was my full time business, so it wasn’t a side job. When I looked at fees and net income, I quickly realized who I worked for and decided after a few lawsuits from manufacturers along with the never ending barrage of fee increases designed to look like they were doing me a favor, I decided enough was enough. My only regret was not pulling the plug earlier.

Perminate Link for eBay Spring Seller Update 2019 Is Rolling Out   eBay Spring Seller Update 2019 Is Rolling Out

This user has validated their user name. by: David Steiner

Tue Feb 26 11:50:29 2019

Thanks Windsorbear and Canbrit!

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