Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Tue Sept 11 2018 10:51:11

eBay Gets Kudos for Changing Shipping Status Messaging

By: Ina Steiner

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Sellers are giving eBay credit for a change it made to shipping status messaging, which they say is a big positive.

Managing buyer expectations is important in retail, and especially on marketplaces like eBay where trust is crucial. So when eBay tells buyers their item has shipped, but it hasn't, that can make buyers suspicious of sellers.

eBay used to display the message, "Your item has shipped" as soon as a seller printed a shipping label on eBay's system.

In mid-August, sellers posted in this thread that they noticed the message changed to "The seller is preparing to ship your order."

That's a huge win, sellers said. Sellers also discussed the change on this thread on the eBay boards.



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Readers Comments

Perminate Link for eBay Gets Kudos for Changing Shipping Status Messaging   eBay Gets Kudos for Changing Shipping Status Messaging

by: sasikat9 This user has validated their user name.

Tue Sep 11 12:11:51 2018

Just another reason not to use fleabag shipping. They can hardly be trusted for anything anymore. We use Stamps and don't post tracking. Never have had a problem. TRACKING IS SO THE SELLER DOESN'T GET SCREWED NOT FOR THE SNOWFLAKES WHO SIT BY THE PUTER AND WATCH THE PACKAGE MOVE We also use day shipping but ship usually in one day so the buyers never ask for tracking cause they get the package and it hasn't been marked as shipped.

We are done catering to the fools. They don't like it then they can shop somewhere else. Business is good and we won't even miss them. Oh and by the way they also get blocked.

Perminate Link for eBay Gets Kudos for Changing Shipping Status Messaging   eBay Gets Kudos for Changing Shipping Status Messaging

This user has validated their user name. by: CanBrit

Tue Sep 11 12:14:44 2018

It's just a fix that should have been handled a long time ago. They allow you the opportunity to print labels in advance, so you don't have to prepare the shipments the same day.

It got very frustrating for customers to receive the old message when I wasn't actually doing the shipping for two days. The correct fix would have been to  use the ship date that the seller entered when producing the labels. How hard is that??

So nothing to get excited about. The customer now doesn't  know exactly when their item will be shipped. More emails to the seller. What an improvement???

Perminate Link for eBay Gets Kudos for Changing Shipping Status Messaging   eBay Gets Kudos for Changing Shipping Status Messaging

by: eBay Shill Buster This user has validated their user name.

Tue Sep 11 12:27:04 2018

They were not smart enough the first time around to send the message when they got  an acceptance scan, so they proceeded to create more folly as always, then correct their errors sometime down the road after it cost them millions of dollars and customers.  

Perminate Link for eBay Gets Kudos for Changing Shipping Status Messaging   eBay Gets Kudos for Changing Shipping Status Messaging

by: extremetm This user has validated their user name.

Tue Sep 11 13:15:03 2018

Wow. Only took em 21 years.

This is one of those common sense things that should have been recognized by any number of ebay employees, managers, lunch room staff over a decade ago. A simple wording change on an automated email. Literally a 5 minute change.

Great job to the team who had the brilliant foresight to undertake this massive change, to the hundreds of staffers who sat in long mission critical brainstorm meetings and finally to ebay without whom none of this would have been possible.

Perminate Link for eBay Gets Kudos for Changing Shipping Status Messaging   eBay Gets Kudos for Changing Shipping Status Messaging

by: ebayout This user has validated their user name.

Tue Sep 11 13:26:18 2018

@extremetm
Exactly.
Tells a lot about how dysfunctional the ebay hierarchy is.
Something SO SIMPLE took SO LONG to change.

It's like it had to pass FDA, EPA, and CA Air Quality testing.

Perminate Link for eBay Gets Kudos for Changing Shipping Status Messaging   eBay Gets Kudos for Changing Shipping Status Messaging

by: thriftyattireandstuff This user has validated their user name.

Tue Sep 11 13:51:54 2018

Lol.. I know the person who sees the label printed and 30 mins later messages asking why they are not seeing the tracking move. With all the focus on on-time shipping, guaranteed delivery, and free returns, the customer no longer has to think. What a dumbed down world we are moving toward. FREE THE ROBOTS!

Perminate Link for eBay Gets Kudos for Changing Shipping Status Messaging   eBay Gets Kudos for Changing Shipping Status Messaging

by: ebayout This user has validated their user name.

Tue Sep 11 13:59:08 2018

Praising that "decision" is tantamount to praising the mother of a newborn for changing a week-old diaper.

Perminate Link for eBay Gets Kudos for Changing Shipping Status Messaging   eBay Gets Kudos for Changing Shipping Status Messaging

This user has validated their user name. by: Marie

Tue Sep 11 15:09:56 2018

I like it that Ebay changed this.  It benefits sellers and it benefits buyers.  While some of you may just see this as another reason to hate on Ebay, I see it as a small victory for those that so actively sought out this change.  Certainly there are many things that need to change on Ebay and many things that Ebay needs to fix.  But that shouldn't prevent us from being happy about something that did FINALLY get fixed.

Perminate Link for eBay Gets Kudos for Changing Shipping Status Messaging   eBay Gets Kudos for Changing Shipping Status Messaging

This user has validated their user name. by: CanBrit

Tue Sep 11 15:53:05 2018

@Marie
The customer still doesn't know when the item is going to be shipped.

It needed a simple stupid code change. Use the ship on date
The 'd have the correct information. They're still going to ask.

Perminate Link for eBay Gets Kudos for Changing Shipping Status Messaging   eBay Gets Kudos for Changing Shipping Status Messaging

by: ebayout This user has validated their user name.

Tue Sep 11 16:45:16 2018

@CanBrit
Simplicity escapes ebay.
A SIMPLE "Your item has been scheduled to ship on___" covers it ALL, and is MORE defined than "your item is being prepared blah blah blah".

Plus, it's NOT a promise date in case of the unforseen, in which case the seller can contact the buyer with a new date.

Perminate Link for eBay Gets Kudos for Changing Shipping Status Messaging   eBay Gets Kudos for Changing Shipping Status Messaging

by: eBay Shill Buster This user has validated their user name.

Tue Sep 11 16:59:34 2018

Your item has been shipped means that it is possession of the Post Office and they have made an acceptance scan.

Even a moron knows this, eBay needs to hire some educated people, they are dumb from the very top to the bottom, most of the lower level employees are dumb because they have to be dumb due to intimidation from the goons at the top.

Perminate Link for eBay Gets Kudos for Changing Shipping Status Messaging   eBay Gets Kudos for Changing Shipping Status Messaging

by: maxmad This user has validated their user name.

Tue Sep 11 18:14:43 2018


it's most likely just a glitch, but if ebay actually did fix one issue, that's great ,,,,,,,,,,,,,,,, now fix the other 999 issues,

Perminate Link for eBay Gets Kudos for Changing Shipping Status Messaging   eBay Gets Kudos for Changing Shipping Status Messaging

by: Vernfern This user has validated their user name.

Tue Sep 11 18:19:22 2018

I am happy to see eBay is getting a grasp on this. Seriously. For a while  eBay was making tracking difficult, yet they have improved the ''your purchases'' page. Good for them. As much as us sellers who have been kicked by eBay feel anger, I for one will give them credit when they do something right.  

Perminate Link for eBay Gets Kudos for Changing Shipping Status Messaging   eBay Gets Kudos for Changing Shipping Status Messaging

This user has validated their user name. by: RKTOYS

Tue Sep 11 20:18:37 2018

For eBay to hire educated people, they'd have to look somewhere other than Wall Street and the 3rd world.

Perminate Link for eBay Gets Kudos for Changing Shipping Status Messaging   eBay Gets Kudos for Changing Shipping Status Messaging

by: Silver Ice King This user has validated their user name.

Wed Sep 12 06:00:25 2018

@extremetm

Ebay and common sense should not ever be used in the same sentence as that is a complete impossibility as they are oxymorons!!!

@Marie

I don't find this as another reason for hating Ebay at all, but i really don't think they deserve to be praised for fixing something so small that has been complained about on the boards for years.  They finally do something they should have done many years ago but now are being given kudos for doing what should have been fixed many years ago.  After 10 years of constant failure they have supposedly figured out a way to get one thing done right and now we are supposed to stand on the mountaintop and exclaim just how great Ebay is...ROFLMMAO

Perminate Link for eBay Gets Kudos for Changing Shipping Status Messaging   eBay Gets Kudos for Changing Shipping Status Messaging

by: Troy Stiffler This user has validated their user name.

Wed Sep 12 11:50:01 2018

Oh, eBay. This is like when the USPS caught up to 1990's UPS and FedEx tracking procedures ... around 2012-2014.

Perminate Link for eBay Gets Kudos for Changing Shipping Status Messaging   eBay Gets Kudos for Changing Shipping Status Messaging

by: wilburnet This user has validated their user name.

Wed Sep 12 12:12:30 2018

@Silver Ice King

Correct - why should Ebay be praised for anything?  

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by: ebayout This user has validated their user name.

Wed Sep 12 12:35:02 2018

This is actually National Enquirer worthy...

"ebay caught doing something RIGHT!"

Perminate Link for eBay Gets Kudos for Changing Shipping Status Messaging   eBay Gets Kudos for Changing Shipping Status Messaging

This user has validated their user name. by: FidoMaster
Web Site

Wed Sep 12 23:39:24 2018

It's a sad state of affairs indeed that when such an obvious, rational, reasonable, and obviously appropriate (otherwise ubiquitous) order processing notification event occurs - in a manner that is *not* deceptive - that eBay customers (sellers) and their customers (buyers) throw a happy-dance simply over not being hoodwinked.

This minor item likely could have been fixed thousands of times over at a small fraction of the effort/cost of developing something Wenig wanted to cut a press release over where he could shoehorn ''AI'' and a few other trending buzzwords into (like the lame and glitchy ''box size'' picker a few months ago - nobody actually uses that app ''feature'' other than to test it out and confirm how glitchy it was).

That being said, ''Yay. Go Wenig. Keep fixing your broken-a** glitch-ridden site.''

~~~~~~~~~~~~~~~~~~

''#eBay replatforming #CustomerExperience strategy is to inundate users with never-ending bugs, glitches, and site issues to lower expectations to such an awful standard that when things occasionally work as they should, eBay customers will be delighted!''

Perminate Link for eBay Gets Kudos for Changing Shipping Status Messaging   eBay Gets Kudos for Changing Shipping Status Messaging

by: Chicago48 This user has validated their user name.

Thu Sep 13 01:01:34 2018

If I printed the label and wasn't shipping for 1-2 days I always contacted the buyer to let them know.  "Package will ship (1-2) days".

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