eBay said today it is unable to recover sellers' photos it lost in many Good Til Cancelled (GTC) listings. The first incident happened 4 weeks ago, and it occurred again when GTC listings automatically renewed yesterday.
eBay failed to state in its email to sellers today whether they could expect another such glitch when GTC listings renew automatically next month.
We noted in our follow-up report
yesterday that despite apologies from Vice President Bob Kupbens last month, eBay had not provided transparency or compensation to sellers for that bug or others that have plagued its site in recent months.
In today's email to sellers impacted by the GTC photo bug, eBay said it would them insertion fee credits and provide them with 200 zero insertion fees. Sellers must activate the offer, which they must use by July 28, 2018.
Here's the email eBay sent to sellers impacted by the bug that deleted their photos:
We made a technical error during a recent update that caused many sellers to lose images associated with their Good Til Cancelled listings. We cannot, unfortunately, retrieve many of the lost images. If re-uploading images is feasible for you, we encourage you to do so.
We know this has been extremely frustrating.
Sellers make up the backbone of eBay, and we're committed to helping your business grow. To set you up for future success, we're crediting you back for insertion fees on the impacted listings and providing you with 200 zero insertion fees to use until July 28, 2018.
Again, we're very sorry for this technical error. Thank you for your patience as we actively work to improve our processes.
The eBay Seller Team
If you received such a letter, be sure to read the details of the offer included at the bottom of the email.
Let us know what you think of eBay's offer to recompense sellers.