Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Tue July 24 2018 15:02:31

eBay Says It is Unable to Recover Seller Photos

By: Ina Steiner

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eBay said today it is unable to recover sellers' photos it lost in many Good Til Cancelled (GTC) listings. The first incident happened 4 weeks ago, and it occurred again when GTC listings automatically renewed yesterday.

eBay failed to state in its email to sellers today whether they could expect another such glitch when GTC listings renew automatically next month.

We noted in our follow-up report yesterday that despite apologies from Vice President Bob Kupbens last month, eBay had not provided transparency or compensation to sellers for that bug or others that have plagued its site in recent months. 

In today's email to sellers impacted by the GTC photo bug, eBay said it would them insertion fee credits and provide them with 200 zero insertion fees. Sellers must activate the offer, which they must use by July 28, 2018.

Here's the email eBay sent to sellers impacted by the bug that deleted their photos:

Dear (redacted),
We made a technical error during a recent update that caused many sellers to lose images associated with their Good Til Cancelled listings. We cannot, unfortunately, retrieve many of the lost images. If re-uploading images is feasible for you, we encourage you to do so.

We know this has been extremely frustrating.

Sellers make up the backbone of eBay, and we're committed to helping your business grow. To set you up for future success, we're crediting you back for insertion fees on the impacted listings and providing you with 200 zero insertion fees to use until July 28, 2018.

Again, we're very sorry for this technical error. Thank you for your patience as we actively work to improve our processes.
The eBay Seller Team

If you received such a letter, be sure to read the details of the offer included at the bottom of the email.

Let us know what you think of eBay's offer to recompense sellers.



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Readers Comments

Perminate Link for eBay Says It is Unable to Recover Seller Photos   eBay Says It is Unable to Recover Seller Photos

by: Troy Stiffler This user has validated their user name.

Tue Jul 24 15:40:21 2018

"Sorry to hear you have cancer. Here's a hat!"

Say a seller lost images for 2000 listings. It could easily take 100+ labor hours to make that up. If you're using custom photos (ie, a used product dealer) and Ebay is your sole basis for your listings? You could be out 1000-2000 hours. I don't need to explain how much that costs for labor (or how you could find that many hours, for all the sole proprietors).

Ebay is graciously giving a $20 (or whatever) account adjustment.

How many casualties were there?

Perminate Link for eBay Says It is Unable to Recover Seller Photos   eBay Says It is Unable to Recover Seller Photos

by: ebayout This user has validated their user name.

Tue Jul 24 15:40:42 2018

Would love to know how many of those were STORE listings, which have a ZERO insertion fees.

Perminate Link for eBay Says It is Unable to Recover Seller Photos   eBay Says It is Unable to Recover Seller Photos

by: eBay Shill Buster This user has validated their user name.

Tue Jul 24 15:41:16 2018

Sellers are the backbone of eBay, I thought Devin's Keystone Cops ideas and experiments were the backbone of eBay.

The Bonehead leaders of eBay know nothing about having sellers backs, they are too inept to help themselves and the marketplace thrive.

The latest example is the newbie they have running the marketplace, Mr. Cutler has been screwing up seller promotions since he took over last January, now he left millions of unsold items in sellers accounts by running a free auction with best offer promo, while all the fixed price listings still sit unsold by the millions in sellers accounts that they will not pay the morons to relist.

The leaders of eBay are TOO STUPID TO MAKE MONEY, that is why sales and earnings are down.

FLOPS of Devin: Seller Hub, Promoted Listings, Third party ads, pulling down millions of GTC listings that were not selling fast enough for Hal Lawton and Devin, Structured data that ebay sellers want nothing to do with, Devin's idiotic seller pages, disappeared eBay stores, the list could go on forever.

I won't go on, but everything Devin has come up with since he has been at eBay is a scam or some sort of criminal manipulation of the sellers on eBay.

Perminate Link for eBay Says It is Unable to Recover Seller Photos   eBay Says It is Unable to Recover Seller Photos

This user has validated their user name. by: iheartjacksparrow

Tue Jul 24 15:41:19 2018

What IS extremely frustrating is dealing with a company that, on a daily basis, has one "technical error" after another.  

Perminate Link for eBay Says It is Unable to Recover Seller Photos   eBay Says It is Unable to Recover Seller Photos

by: ebayout This user has validated their user name.

Tue Jul 24 15:48:39 2018

Little wonder that ebay stock is in the FOURTH straight day of shareholder dumping.
Established a new 1-year low earlier in the day.
Happy 1st Day of ebay Open, Devin!!!

Perminate Link for eBay Says It is Unable to Recover Seller Photos   eBay Says It is Unable to Recover Seller Photos

by: eBay Shill Buster This user has validated their user name.

Tue Jul 24 15:56:34 2018

eBay is hiding the fact they their database servers were hacked, they are being attacked 24/7365 by log in hacker bots that have been hijacking sellers accounts, that is why they added additional layers to the log in including captcha modules.  

Perminate Link for eBay Says It is Unable to Recover Seller Photos   eBay Says It is Unable to Recover Seller Photos

by: Dburn This user has validated their user name.

Tue Jul 24 15:57:18 2018

I wonder if they got hit by that ransomware that turns all your images into mush including all the ones connected (back-ups) via Network.  A technical error sounds better than ''we got attacked once and didn't pay because , sellers''. ''We got attacked twice because we didn't know how to defend against it and didn't want to ask anyone + we didn't pay because, sellers''. ''It's likely we will be attacked again and again unless Kupbens pays the ransom because he's the one that gave that needless apology to sellers''
Devin ''The Disrupter'' Wenig

Perminate Link for eBay Says It is Unable to Recover Seller Photos   eBay Says It is Unable to Recover Seller Photos

by: Russ This user has validated their user name.

Tue Jul 24 16:02:33 2018

Maybe mention has been made in the eBay Open keynote regarding this issue...maybe not, there are pins to gather and hats to wear......weeee!!

Bet this event will be a real love fest!  And people actually pay to attend....money would be better spent in the casino......

Perminate Link for eBay Says It is Unable to Recover Seller Photos   eBay Says It is Unable to Recover Seller Photos

by: eBay Shill Buster This user has validated their user name.

Tue Jul 24 16:05:32 2018

You would have to be a fool to spend thousands to travel to see a fraud address the congregation, may as well watch Earnest Angly on TV for free if you want to be lied to.

Comedy lines will come out of eBay open as Devin sticks his foot in his mouth like he did last year when he had the balls to tell sellers 'we heard ya, we pulled down third party ads'.

What a clown we have as CEO of eBay.

Perminate Link for eBay Says It is Unable to Recover Seller Photos   eBay Says It is Unable to Recover Seller Photos

by: ebayout This user has validated their user name.

Tue Jul 24 16:14:36 2018

Potential stockholders can no longer ignore that man behind the curtain...
Devin wenig (with a small "w", as in 'wennie").
Hopefully someone at ebay Open will ask him..."what's 'up' with ebay stock?"

Perminate Link for eBay Says It is Unable to Recover Seller Photos   eBay Says It is Unable to Recover Seller Photos

This user has validated their user name. by: Marie

Tue Jul 24 16:16:52 2018

I got this email.  To my knowledge I am not missing any pics.  But thanks for the extra free listings Ebay.  I can always use them. However for sellers that were or are missing a bunch of pics, it doesn't compensate them for all the time it will take them to reload them to their listings.  And OMG those sellers that may have to retake pics it would be a nightmare.

Perminate Link for eBay Says It is Unable to Recover Seller Photos   eBay Says It is Unable to Recover Seller Photos

This user has validated their user name. by: DeathFromAbove

Tue Jul 24 16:59:51 2018

So who is actually going to be able to utilize 200 listings in 4 calendar days, that were given without any advance notice?  Especially when scrambling to recover photos to "repair" the broken listings - which will surely run most of the affected well into August to completely resolve.

Another apology gift that has zero value.  Seriously - what's with the expiration dates?  Bob Cupboard really thinks his customers are f#$5% stupid.

Perminate Link for eBay Says It is Unable to Recover Seller Photos   eBay Says It is Unable to Recover Seller Photos

This user has validated their user name. by: DeathFromAbove

Tue Jul 24 16:59:51 2018

So who is actually going to be able to utilize 200 listings in 4 calendar days, that were given without any advance notice?  Especially when scrambling to recover photos to "repair" the broken listings - which will surely run most of the affected well into August to completely resolve.

Another apology gift that has zero value.  Seriously - what's with the expiration dates?  Bob Cupboard really thinks his customers are f#$5% stupid.

Perminate Link for eBay Says It is Unable to Recover Seller Photos   eBay Says It is Unable to Recover Seller Photos

by: pace306 This user has validated their user name.

Tue Jul 24 17:02:36 2018

I didnt get the email (yet) ...

But the email DOESNT answer the question - WHERE did they go?

Hard drive failure?   Server fire?    Ran out of Mountain Dew Red?

For a company that screamed from the roof tops about its TECH, not being able to answer a straight question - speaks volumes.

They cant move boxes, they cant find pictures - what CAN they do?????

Perminate Link for eBay Says It is Unable to Recover Seller Photos   eBay Says It is Unable to Recover Seller Photos

by: eBay Shill Buster This user has validated their user name.

Tue Jul 24 17:21:07 2018

Pace, they can't do anything right, even their so called AI is throwing errors in the search results and showing improper information in their sub description in the search results they post, this will lead buyers to make mistakes caused by eBay resulting in SNADS.

They really do not have a clue of what they are doing, this has been going on for months now since eBay insists on adding their own data to sellers listings,

These guys are supreme morons for sure.

Perminate Link for eBay Says It is Unable to Recover Seller Photos   eBay Says It is Unable to Recover Seller Photos

This user has validated their user name. by: CanBrit

Tue Jul 24 17:27:27 2018

@pace306

I think, on another post, someone said the word "hack". That's where I think they went. Down into the depths of nothingness with a fired tech who is probably grinning at the moment.

Perminate Link for eBay Says It is Unable to Recover Seller Photos   eBay Says It is Unable to Recover Seller Photos

by: ebayout This user has validated their user name.

Tue Jul 24 17:30:02 2018

One must assume that a primary skill requirement for a new, full-time ebay programmer is the ability to herd cats.

Hence the influx of contract workers.

Perminate Link for eBay Says It is Unable to Recover Seller Photos   eBay Says It is Unable to Recover Seller Photos

This user has validated their user name. by: CanBrit

Tue Jul 24 17:31:48 2018

Shares $33.41 and still sliding. Wenig probably can't read let alone count.

Perminate Link for eBay Says It is Unable to Recover Seller Photos   eBay Says It is Unable to Recover Seller Photos

by: eBay Shill Buster This user has validated their user name.

Tue Jul 24 17:36:21 2018

Devin sold at over 46 bucks, so did Fisher when he knew he was going to change jobs, so they don't care.

Devin should get busted for insider trading, he knew the stock was going to tank when he sold his shares last time.

The man needs to be removed from the HQ building by eBay security, the Board of Directors and Vanguard the largest shareholder are complicit in this criminality Devin is pulling.

Perminate Link for eBay Says It is Unable to Recover Seller Photos   eBay Says It is Unable to Recover Seller Photos

This user has validated their user name. by: CanBrit

Tue Jul 24 17:37:42 2018

#eBay Shill Buster

Totally with you there....

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