Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Fri June 29 2018 10:59:24

eBay Tracking Is Broken Leaving Sellers Panicked

By: Ina Steiner

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Tracking is the only way buyers and eBay can tell if a seller has shipped an item, but today reports are flooding in that tracking is broken sitewide. The consequences are especially dire since eBay is notifying sellers they are losing their Top Rated status because they aren't meeting their tracking requirements, even in cases where they are meeting them.

There are reports on Ecommerce EKG here

"Seller Dashboard is reporting 100% of  shipments have no tracking uploaded."

"I am experiencing the same issue as my seller level would drop if I were evaluated today. I went from 99% of my packages uploaded on time w/tracking to 17% overnight. I just reported this to ebay."


"Have a notice on both of my eBay stores that I will be dropping from Top Rated to Above Standard because I have went to a 10.93% defect rate on items not being scanned when shipped. shows on 40 of 366 items had tracking uploaded on time and validated.  But when I click on get the full report it shows it is actually only 3 items that were not scanned.  GLITCHES Never end."

And sellers are reporting the problem on eBay, including on this discussion board thread.

Meanwhile, eBay's System Announcement Board shows there are no issues on its site.




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Readers Comments

Perminate Link for eBay Tracking Is Broken Leaving Sellers Panicked   eBay Tracking Is Broken Leaving Sellers Panicked

This user has validated their user name. by: Ina

Fri Jun 29 11:07:18 2018

Seller emailed me: "Fast'n'Free shipping icon has been removed from my listings" as a result of this bug!

Perminate Link for eBay Tracking Is Broken Leaving Sellers Panicked   eBay Tracking Is Broken Leaving Sellers Panicked

by: pace306 This user has validated their user name.

Fri Jun 29 11:16:19 2018

eBay the "tech company" my you know what!

eBay is just BROKEN ... cant we all agree and move on?

Perminate Link for eBay Tracking Is Broken Leaving Sellers Panicked   eBay Tracking Is Broken Leaving Sellers Panicked

This user has validated their user name. by: FEEbay

Fri Jun 29 11:28:27 2018

What a shocker!!!! Ebay is now 8% of my overall number, and hopefully we will be rid of these clowns by October---GOOD RIDDANCE!

Perminate Link for eBay Tracking Is Broken Leaving Sellers Panicked   eBay Tracking Is Broken Leaving Sellers Panicked

by: jacobsenra This user has validated their user name.

Fri Jun 29 11:44:49 2018

Fist on Monday they erase 65 of my listings photos, then today tracking is not working.  All this along with the 100's of other bugs that are so normal I just gloss over them.

Dear eBay.  Forget any changes for a few months and just FIX THE SITE!!!!

Perminate Link for eBay Tracking Is Broken Leaving Sellers Panicked   eBay Tracking Is Broken Leaving Sellers Panicked

This user has validated their user name. by: FidoMaster
Web Site

Fri Jun 29 11:46:17 2018

How embarrassing for Wenig and Cutler. Their site never works right despite their boastful claims eBay is the best technology company out there.

This is a significant, wide-spread site issue, not some mere bug or glitch.

Timing of this issue is not so good for eBay amid the massive headcount reductions, and multiple end-of-quarter sale events in a frantic attempt to boost sales.

eBay needs a Brazillian "3G-Way" enima starting at the top with Wenig, Cutler, Fisher, Tarman, and Pittman.

Perminate Link for eBay Tracking Is Broken Leaving Sellers Panicked   eBay Tracking Is Broken Leaving Sellers Panicked

This user has validated their user name. by: iheartjacksparrow

Fri Jun 29 11:56:51 2018

I guess one of the people they just fired was the head of Tracking.

Perminate Link for eBay Tracking Is Broken Leaving Sellers Panicked   eBay Tracking Is Broken Leaving Sellers Panicked

by: FIREWENIG This user has validated their user name.

Fri Jun 29 12:45:54 2018

Enough is Enough! FIRE DEVIN WENIG NOW !!!!!!!!!!!!!!!

Perminate Link for eBay Tracking Is Broken Leaving Sellers Panicked   eBay Tracking Is Broken Leaving Sellers Panicked

by: ebayout This user has validated their user name.

Fri Jun 29 13:06:05 2018

Oh the irony...got this notification due to the SNAFU:
"Your seller performance status is at risk in the US."

I'd like to counter that their listing status is at risk worldwide.

Perminate Link for eBay Tracking Is Broken Leaving Sellers Panicked   eBay Tracking Is Broken Leaving Sellers Panicked

This user has validated their user name. by: Rexford

Fri Jun 29 14:07:13 2018

Wenig, your leadership status is at risk in the US.

Perminate Link for eBay Tracking Is Broken Leaving Sellers Panicked   eBay Tracking Is Broken Leaving Sellers Panicked

by: Carol Is Here This user has validated their user name.

Fri Jun 29 14:47:42 2018

This is what happens when a company run by plundering executives stops hiring American tech companies, and instead takes the tech work to offshore foreign companies in India.

The offshored projects always fail, and end up being more expensive and bad quality.

The Ebay executives brag about lowering tech costs to stock holders, but it is a shell game. The companies in India, run by slave labor, always fail. Always. Artificial cost savings.

A high school kid could take over Wenig's job, and first step is bring all tech contracts to American-based tech companies with Americans working for them. The best is already here.

A sad sideline to all this is that as women and minorities were rising in American tech companies, people like Wenig pulled the rug out from under them.

Perminate Link for eBay Tracking Is Broken Leaving Sellers Panicked   eBay Tracking Is Broken Leaving Sellers Panicked

by: Grady This user has validated their user name.

Fri Jun 29 14:48:56 2018

This is hilarious !!!
How can any one site have so many failures? It's almost like watching "Live with Yuri".  Maybe the entire site is just some kind of parody or experiment. There's no way to even keep up to date REPORTING the failures, much less fixing them. But when they do fix something, it causes 6 new "glitches". They can't get anything right, really.

Perminate Link for eBay Tracking Is Broken Leaving Sellers Panicked   eBay Tracking Is Broken Leaving Sellers Panicked

This user has validated their user name. by: RKTOYS

Fri Jun 29 15:02:58 2018

Amen @Carol
Offshoring IT is a death sentence.

Perminate Link for eBay Tracking Is Broken Leaving Sellers Panicked   eBay Tracking Is Broken Leaving Sellers Panicked

This user has validated their user name. by: iheartjacksparrow

Fri Jun 29 15:19:30 2018

Instead of a glitch, could this be a fiendish plot to raise all sellers' FVFs?

Perminate Link for eBay Tracking Is Broken Leaving Sellers Panicked   eBay Tracking Is Broken Leaving Sellers Panicked

by: Grady This user has validated their user name.

Fri Jun 29 15:32:48 2018

Mr Sparrow,
Would be a very good possibility. It wouldn't be the first time they tampered with the platform, used it to take their customer's money, then claimed  "So sorry, small malfunction."

Perminate Link for eBay Tracking Is Broken Leaving Sellers Panicked   eBay Tracking Is Broken Leaving Sellers Panicked

by: sasikat9 This user has validated their user name.

Fri Jun 29 15:34:31 2018

OH No Another glitch......GLITCH BAY NEEDS SOME MORE BUBBLE GUM TO FIX THE LEAKS,

Perminate Link for eBay Tracking Is Broken Leaving Sellers Panicked   eBay Tracking Is Broken Leaving Sellers Panicked

by: I Must be Crazy This user has validated their user name.

Fri Jun 29 16:56:31 2018

How stupid. All of these glitches are really taking a toll on sales. Here's what my last week looks like:

6/22/18 0 $0.00
6/23/18 4 $160.80
6/24/18 1 $47.95
6/25/18 9 $259.05
6/26/18 9 $533.67
6/27/18 11 $449.49
6/28/18 8 $289.60

Today 6/29, 1:55 pm in California...ZERO

These ''glitches'' are wreaking havoc on sales because the measurements that are affected are baked into Cassini for surfacing results.

Thank goodness I have a lot of available credit. I have been using it more and more over the last two months as the extreme swings in activity become wider.

There is no excuse for such recklessness eBay.

Perminate Link for eBay Tracking Is Broken Leaving Sellers Panicked   eBay Tracking Is Broken Leaving Sellers Panicked

by: Carol Is Here This user has validated their user name.

Fri Jun 29 16:57:50 2018

It used to be that there was speculation and hints that Ebay had offshored its tech.

Then Ebay executives confirmed it.

The tech department at Ebay in America is very small, Ebay insiders say. Recent conversations have revealed they like to pass the buck and refuse to solve what problems they can.

Of course, when the meltdowns are in India, what can you do?

Perminate Link for eBay Tracking Is Broken Leaving Sellers Panicked   eBay Tracking Is Broken Leaving Sellers Panicked

This user has validated their user name. by: Ming the Merciless

Fri Jun 29 17:25:26 2018

While ebafia burns, Nero Wenig jets off to the Hamptons for a very long weekend.

This is lawsuit material. IMO, ebafia would lose so quickly in arbitration that it would make Cupcake's head spin.

My tracking uploaded and shipped within stated handling time is always 100% until today. Today it erroneously shows as less than 15%.

The legal consequences and associated time and money lost could be staggering for ebafia!

Ina's article should be emailed to every major Wall Street firm.

Perminate Link for eBay Tracking Is Broken Leaving Sellers Panicked   eBay Tracking Is Broken Leaving Sellers Panicked

This user has validated their user name. by: CanBrit

Fri Jun 29 17:31:01 2018

From the Great Poobah of the Community Boards. Alan aka Weasel. 9:52 am PST

We're aware of an issue with how tracking upload information is displayed on the Seller Dashboard.

We are working to resolve this issue.

We'll update this post when the issue is resolved.  

Perminate Link for eBay Tracking Is Broken Leaving Sellers Panicked   eBay Tracking Is Broken Leaving Sellers Panicked

by: Carol Is Here This user has validated their user name.

Fri Jun 29 17:34:20 2018

When there are changes to the systems, there is usually something called UAT- acceptance testing by the business, Wenig's department, before it is implemented.

As bad as the offshore work is, the fact is that the BUSINESS side that Wenig runs should be catching this. And his corrupt crony, FISHER.

Wenig is failing in a very big way, directly.

Someone right under him work under his supervision accepted this as ok and let it go with their approval. Probably his spoiled California brats leaving early to go on vacation. He's probably long in the Hamptons or was there all week, letting Ebay go down further and further. Fisher probably is too.

Where is the Board of Directors? Wenig is directly responsible for this. He'll lie and try to blame others, but this is his fault like so much is. All he does is plunder more.

He takes advantage of the fact that the Board of Directors and stockholders are tech-ignorant and let him get by on lies.

As bad as the offshore IT work might be, it is Wenig's team that accept this as ok and let it go out. They are the culprits with this.



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