|Wed June 6 2018 19:41:49|
eBay Disappoints Buyers with China SpeedPAK
By: Ina Steiner
eBay is fixated on getting domestic sellers to offer fast and free shipping to appeal to shoppers - with tracking so buyers (and eBay) can make sure their packages are on the way.
But when it comes to Chinese sellers listing internationally, eBay has different standards, as evidenced by its SpeedPAK service.
Buyers are complaining about eBay's new arrangement that offers sellers in China cheap postage to get their items to the US. We wrote about the SpeedPAK service in March - eBay entered into a joint venture to help speed delivery of products from Greater China to eBay buyers in other parts of the world, including the US and Europe. But according to some eBay buyers, the service is anything but speedy.
For example, on June 1st a buyer said he purchased a car stereo on May 24th on eBay from China and through tracking saw it arrive in California and then Chicago. "It has said to expect it between June 12 and July 17. I ordered it over a week ago now May 24th to be exact. It arrived in the U.S. on the 28th and in a normal scenario I would have it by now. But it sits in Chicago.... why? I do not know."
That was typical of the users posting on the thread, many of whom noted that once the item arrived in the US, they were no longer able to track their packages, which made the long wait even more difficult.
You can read more about SpeedPAK and other services eBay offers Chinese sellers in this March article