Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Tue May 22 2018 10:30:28

eBay Summer Seller Update Hits Today

By: Ina Steiner

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Like death and taxes, eBay semi-annual seller updates are a certainty and are similarly dreaded. This year, eBay committed to making three updates, and today, the Summer update hit the site, with one more to go.

eBay grouped the changes into four buckets:

Inventory Optimization: New categories in the product-based shopping experience, category and classification changes, and item specifics to help buyers find your items.

Selling Metrics & Shipping: Stay on top of your after-sale requests, keep your delivery promise and upload tracking, and provide your shipping location zip code.

eBay Stores: eBay Stores feature changes, subscriber benefits and discounts, and new markdown sale event requirement.

Simplified Returns: Enhanced and streamlined returns automation, partial refund guidance, and customization of your international return policies.

(After reading the details, you tell us if those are good descriptions of what's coming down the pike.)

eBay also put together a timeline of changes to track when updates go live.

Here are just a few of the eBay Summer Seller Update 2018 changes announced today that will impact sellers:

- eBay will require sellers to provide a shipping location zip code in their listings;

- eBay will begin automatically issuing refunds on sellers' behalf in some cases;

- eBay is introducing new metrics in July and sellers with poor metrics will be subject to extended estimated delivery times and additional fees.

- eBay is rolling out changes to Stores this month, and will introduce new features in June, when it will also remove some Store functionality.

- eBay will automatically move sellers' listings to different categories if it thinks they are more relevant beginning July 31st. Categories impacted include Comics, Coins, Pottery & Glass, and Tires.

- eBay is making changes to its shipping labels function.

The timing of eBay's latest update is unfortunate as many businesses are scrambling to prepare for GDPR, the European Union legislation that requires sites to change their privacy policies and practices, even for websites located outside of Europe. The deadline for GDPR compliance is Friday, May 25th.

We've recapped some highlights of the Summer Update changes in this article - let us know where you think these changes fall in terms of impact to your business.



Comments (92) | Leave Comment | Permalink

Readers Comments

Perminate Link for eBay Summer Seller Update Hits Today   eBay Summer Seller Update Hits Today

This user has validated their user name. by: iheartjacksparrow

Tue May 22 10:41:26 2018

This is what stood out for me: "[S]ellers with poor metrics will be subject to ... additional fees." As usual, the Downdate results in more money be taken from the sellers.

Perminate Link for eBay Summer Seller Update Hits Today   eBay Summer Seller Update Hits Today

by: wilburnet This user has validated their user name.

Tue May 22 11:00:58 2018

What stood out to me was your listings are subject to a 24 hour review when you want to edit and update them.  Does Amazon have this ?

Perminate Link for eBay Summer Seller Update Hits Today   eBay Summer Seller Update Hits Today

by: Small Guy This user has validated their user name.

Tue May 22 11:15:18 2018

I've sold antiques and collectibles for 10+ years with no returns and 100% positive feedback.  I'm waiting for Ebay to issue a policy statement that ALL sellers must offer returns.  So then, I can stop selling.  But I shouldn't give Ebay any more ideas on how to get rid of small sellers.

Perminate Link for eBay Summer Seller Update Hits Today   eBay Summer Seller Update Hits Today

This user has validated their user name. by: Rexford

Tue May 22 11:15:43 2018

Great title Ina, because as we all know, Sellers take a "hit" with every seasonable update.

Perminate Link for eBay Summer Seller Update Hits Today   eBay Summer Seller Update Hits Today

by: Donna This user has validated their user name.

Tue May 22 11:24:06 2018

It looks like "returns" are now called "after-sale buyer requests".

Perminate Link for eBay Summer Seller Update Hits Today   eBay Summer Seller Update Hits Today

This user has validated their user name. by: Rexford

Tue May 22 11:24:57 2018

Seasonal, not seasonable.  : )

Perminate Link for eBay Summer Seller Update Hits Today   eBay Summer Seller Update Hits Today

by: thriftyone This user has validated their user name.

Tue May 22 11:26:29 2018

List an item for 14 calendar days with no changes before you create a markdown sale event with Promotions Manager...Seriously?? Want to limit our sales even further...bunch of morons running the show!!!

Perminate Link for eBay Summer Seller Update Hits Today   eBay Summer Seller Update Hits Today

by: spooky This user has validated their user name.

Tue May 22 11:39:57 2018

I also sell antiques and collectibles, 20 years now on eBay. I take returns and the abuse is extremely minimal. I offer returns as I feel eBay gives me better placement within its site. My advice is offer returns as you will likely see it has little to no affect

Perminate Link for eBay Summer Seller Update Hits Today   eBay Summer Seller Update Hits Today

by: thriftyone This user has validated their user name.

Tue May 22 11:41:28 2018

With them not allowing us to have a sale for 14 days, I believe somehow some way they will be monetizing revisions...I bet that so called glitch is not one....how much you want to bet it will be in the Fall update or a revision to the summer one??

Perminate Link for eBay Summer Seller Update Hits Today   eBay Summer Seller Update Hits Today

by: Mark4 This user has validated their user name.

Tue May 22 11:41:59 2018

"a fool and his money are soon parted" nothing could be more true when it comes to anyone who invests money in this dying marketplace. Investors beware, sellers beware. Both lose money. Better alternatives, Bonanza.com, Justparts.com, Toucandeal.com, Ecrater etc.   All better alternatives to this crappier version of amazon that has become known as ebay.  

Perminate Link for eBay Summer Seller Update Hits Today   eBay Summer Seller Update Hits Today

by: JohnGermaine This user has validated their user name.

Tue May 22 11:44:31 2018

All of this "stuff" doesn't help when the buyer's can't find your stuff!!!!!!  Still, they are skewing the results away from EVERYONE!  We all PAY them to be there and they are playing faviorites.  It stinks, and their Cassini stinks.  I'm moving all of my stuff I can over to Etsy - that qualifies - and getting better prices for my items.

Perminate Link for eBay Summer Seller Update Hits Today   eBay Summer Seller Update Hits Today

by: Chicago48 This user has validated their user name.

Tue May 22 11:45:49 2018

Well this is useless:
How often you receive return requests for "items not as described."
How often you receive buyer requests for "items not received."
Peer benchmarks—comparisons to sellers of similar items.
Insights into why buyers are making after-sale requests, and tips to reduce requests.

@Donna - LOL

Perminate Link for eBay Summer Seller Update Hits Today   eBay Summer Seller Update Hits Today

by: Chicago48 This user has validated their user name.

Tue May 22 11:52:15 2018

Would anyone know - since EB has the new stores launching - if the free promos are gone?

Perminate Link for eBay Summer Seller Update Hits Today   eBay Summer Seller Update Hits Today

This user has validated their user name. by: eXtinctBay

Tue May 22 12:03:52 2018

@SmallGuy

All eBay sellers DO already offer returns through their Buyer Protection program.

Whether you list an item with ''No Returns'' or not, a buyer still has 30 days to send it back.

Did you intend to say that all sellers will someday have to offer FREE RETURNS (which eBay claims is a ''retail returns standard'')??

Now we know that sellers with excessive returns (at least in the eyes of eBay) will be again punished. Even though buyers sending items back seems to be encouraged. The order defect program, while not as strict as a few years ago, is returning to the site. Wonderful.

The new policy of 14 days before a price can be discounted / marked down makes sense- if a seller places an item ''on sale'' immediately after listing, this reduction is actually bogus.

And requiring a Zip code stating where an item is to be shipped from is, and has been necessary for a while now. I would still bet that the coveted Asian sellers will find a workaround for this policy. Or just continue to lie by not correctly informing buyers that their package has an extended delivery time.

Perminate Link for eBay Summer Seller Update Hits Today   eBay Summer Seller Update Hits Today

by: Whatever This user has validated their user name.

Tue May 22 12:12:55 2018

It is of little consequence to me anymore what ebay is doing. I have a business to run - if it is not profitable the IRS says it's just a hobby. So if and when it's no longer a viable situation I just leave - meanwhile

I'm moving product daily to my new website
I'm doing my own self promotion
I'm beefing up my space at the antique mall because disgusted buyers are leaving ebay in droves. I already see an uptick in sales there. Never mind you don't want to hear what those buyers say about ebay
I'm closing one ebay store entirely this week and downsizing the 2nd - the 3rd is already basic so I'll leave it along
The $500+  that I used to throw at ebay every month I'm going to start dabbling with advertising with google
I've been harvesting emails for years so maybe some mass mailing to the new website

So carry on ebay - we are both in the same business - making money

Perminate Link for eBay Summer Seller Update Hits Today   eBay Summer Seller Update Hits Today

by: Filadelfos This user has validated their user name.

Tue May 22 12:22:45 2018

"List an item for 14 calendar days with no changes before you create a markdown sale event with Promotions Manager"

So wait... brand new inventory that comes in cannot be included in my holiday sale coming up this weekend?!

THAT is insanity.  Only only your old $h!t can go on sale, not the good fresh stuff you just received into inventory!  LMAO

Perminate Link for eBay Summer Seller Update Hits Today   eBay Summer Seller Update Hits Today

This user has validated their user name. by: eXtinctBay

Tue May 22 12:31:14 2018

@Filadelfos

Why would anyone need to immediately mark a new item on "sale"??

Wouldn't it make more sense to just price it competitively at the beginning, with no gimmickry??

Perminate Link for eBay Summer Seller Update Hits Today   eBay Summer Seller Update Hits Today

by: userfish This user has validated their user name.

Tue May 22 12:40:18 2018

Automatically moved to a different category might be new but a few years ago, we were forced to remove our coin and bullion scales from the coin supplies section.
Result was 50 to 70 sold to 5 or 10 sold per week.
We know what these little scales are really used for. A/B testing showed that many buyers felt more comfortable buying a bullion scale as apposed to a bud scale.

Perminate Link for eBay Summer Seller Update Hits Today   eBay Summer Seller Update Hits Today

by: pace306 This user has validated their user name.

Tue May 22 12:49:12 2018

Totally useless "update"

More nothing to make people think eBay is doing something.

eBay still hates sellers - nothing new here

Perminate Link for eBay Summer Seller Update Hits Today   eBay Summer Seller Update Hits Today

by: semper fi This user has validated their user name.

Tue May 22 13:05:51 2018

ebay Return and Refund policy = Free 1-2 month Free Rental for buyers! Where do we get a refund of our FREE S&H costs we paid to ship? Sellers are getting the shaft every which way unless you are not in the US

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