eBay began opting additional sellers into its Guaranteed Delivery program this week, not without some bumps in the road, sellers have told EcommerceBytes.
With the Guaranteed Delivery (GD) program, eBay is allowing shoppers to filter search results to show only items that offer guaranteed delivery within 3 days. You can read more about it in the "Sellers Guide to eBay Guaranteed Delivery
" published in EcommerceBytes on Sunday.
Some sellers are happy to join given the increased visibility. But some sellers who opted out after having been placed in the program yesterday said their listings continue to show guaranteed delivery times.
One reader shared the letter eBay had sent him yesterday, which explains what's changing:
Your listing visibility and sales potential have just increased.
Dear (name redacted)
On March 23, we shared the news that eBay Guaranteed Delivery is expanding to more sellers. Because of your consistent on-time handling record, you are eligible for the program. Best of all, you don't need to do anything differently.
How It Works
Starting today, your listings that meet the three program requirements will feature delivery dates guaranteed by eBay. Delivery dates are calculated based on buyer location, item location, and listed carrier delivery times.
To keep your listings eligible for the program, all you need to do is meet your handling time and upload tracking information for your buyers.
Guaranteed By eBay
eBay covers late deliveries to buyers, no matter the reason. Plus, we'll remove negative or neutral buyer feedback as long as you meet your handling time.
To learn more about eBay Guaranteed Delivery and what other sellers are saying, visit Seller Center and watch our short FAQ video.
We want you to know you're always in control of how you sell. To remove yourself from the program at any time, visit Site Preferences, select eBay Guaranteed Delivery Setting, and click "I want to opt out of eBay Guaranteed Delivery."
Thank you for your consistent on-time handling and thank you, as always, for selling on eBay.
eBay CEO Devin Wenig had demonstrated some impatience with sellers' pattern of reluctance to join newly launched programs when he told Wall Street analysts
in February that eBay's move to a payments intermediary would be like a "big bang," saying eBay would not "beg" sellers to participate.
But it's easy to understand sellers' hesitancy given eBay's pattern of glitches. A reader who had to opt out of GD again today after having opted out yesterday checked later and saw they held this time. But when he was checking, he noticed that eBay had changed some of his listings from showing 30-day Buyer Pays Return Postage to 60 days. "I did NOT authorize THAT CHANGE, either."
Sellers discussed the next wave of GD opt-ins that commenced on Wednesday on this thread
"I opted out this morning before 8 am it's now 1:20 pm and it is still showing up on my listings. I wonder if an item is delivered late who gets to pay?" one seller wrote.
The answer to that question, according to eBay, is itself and not the seller.
eBay may be rolling this wave out in stages, so if haven't received a notification but meet the qualifications outlined in our guide to Guaranteed Delivery referenced above, be on the lookout over the course of days and weeks ahead.