Are you ready for eBay's return-policy restrictions that take effect after tomorrow, May 15th? eBay sent an email reminding sellers that it's limiting the options they can offer for returns, which it announce as part of the Spring Seller Update.
Sellers are also weighing their options regarding a related change that was announced as part of the same Seller Update: beginning next month (June 1, 2018), Top Rated sellers will be required to offer 30-day free returns to be eligible to receive the Top Rated Plus discount and badge, with some category exceptions.
Here's the email eBay sent to sellers regarding the change that takes effect after tomorrow:
eBay announced in the Spring Seller Update that 14-day returns will not be an option as of this month.
After May 15th, this return option will no longer be available when you revise or create new listings. If you currently accept 14-day returns, you need to change your return policy to one these 5 return options:
- Final Sale (No returns accepted)
- 30-day buyer-paid returns
- 30-day free returns
- 60-day buyer-paid returns
- 60-day free returns
You can change your return policy by clicking "return options" when you revise or create a listing.
For more information about eBay return policy changes, please follow this link.
Thank you for selling on eBay.
In a FAQ at the time it announced the changes, eBay answered the question, "If I offer more generous returns, won't my return rate increase?" with the following:
"Our research shows that a generous free returns policy can result in fewer item "significantly not as described" return requests. We are also giving listings with free returns policies greater visibility if buyers filter search results by returns policy, which can increase your chances of making a sale."
Are you ready for this week's policy change? And if you're a Top Rated Seller, will you begin offering 30-day free returns in time for the June 1st deadline?
While eBay's letter to sellers referenced above didn't mention it, we should have reminded readers that some categories are exempt from certain provisions of eBay's new rules
- it states:
"Certain product categories have unique retail standards and sellers will be able to offer variations on the new returns policy options. Categories that will continue have the option to offer 14-day returns include Collectibles & Art, Cameras & Photo and Medical, Mobility & Disability Equipment."