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EcommerceBytes Blog
News and insight focusing on ecommerce. by Ina Steiner, Editor of EcommerceBytes.com |
Tue Oct 2 2018 16:09:55 |
Sellers Casualties as War Erupts between eBay and PayPalBy: Ina Steiner |
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NOTE 10/4/18: PayPal updated its response to us, we've edited the following paragraph to be more precise about PayPal Working Capital, the gist of its statement hasn't changed. A PayPal spokesperson explained that PayPal Working Capital is a business loan issued by WebBank that provides financing to approved merchants based primarily on their PayPal Business account history. "The program uses PayPal proprietary data to assess risk without a credit bureau score. So it makes sense that merchants have to use our payments platform in order to continue to use our Working Capital program. You can read more here." She referred us to eBay for questions about eBay managed payments. Update 10/2/18: An eBay spokesperson got back to us this evening with the following statement: With respect to PayPal Working Capital, we have no visibility into whether sellers do or do not have PayPal Working Capital relationships and cannot advise them on the terms of their relationships with PayPal. Additionally, we did advise sellers opting into managed payments that PayPal would not be available as a form of payment until Summer 2019. Specifically, we disclosed this: - On the Managed Payments landing page (which all sellers land on prior to sign up); - A number of times in the "Sell and Get Paid" section of our Managed Payments page on ebay.com, which was shared with all sellers who were invited to participate in the initial rollout of managed payments; - In our payments FAQs posted to our Seller Center; - In our Managed Payments Help article online; and - In our direct engagements with sellers considering opting into managed payments. Here are two questions we asked today that remain unanswered: - Are you allowing sellers to opt out? If so, what are the instructions on how to do so? - Are eBay employees advising sellers to get an eBay/Square loan to pay off their PayPal Working Capital loans? Note that we had previously asked eBay if it had informed sellers of *all* of the limitations when inviting sellers to participate in managed payments. And we had also asked on September 30th: - Is there any way a seller can participate in managed payments for some listings but not all - using the same User ID? or on a separate account? - What's eBay's stance on informing buyers about why there is an increase in the number of listings that do not accept PayPal? - Is there a publicly available list of categories that are excluded? If not, could you send me the list? - Why did eBay change the terms of use on Wednesday to remove the paragraph about opting out? - Are sellers allowed to opt out? If so, how? There are sellers reporting they are unable to opt out of the program. After I register for managed payments, can I opt out? No. We understand that every situation is unique, and have developed a path for sellers to flag any issues or raise concerns with our Customer Support team to determine best path forward for their business. |
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Comments (70) | Leave Comment | Permalink |
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by: DingDong |
Tue Oct 2 17:28:59 2018 |
.... AND EBAY should allow those sellers with Paypal loans out of the eBay payment test because of this |
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by: ebayout |
Tue Oct 2 17:41:01 2018 |
Does somebody at ebay have a picture of the SEC chairman and a goat who will remain nameless? |
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by: RL15 |
Tue Oct 2 17:59:13 2018 |
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