An eBay moderator responded to a seller's question about yesterday's blog post
describing a case where eBay informed a seller it would charge a commission for a listing it had removed due to a copyright complaint.
During Wednesday's weekly chat session, the moderator responded to the question with the following statement:
"eBay does not charge commissions for unsold items that are removed for VERO copyright complaints. When an item is removed for VERO, Listing Fees are credited back for unsold listings. However, Final Value Fees for previously completed transactions are not credited - as was likely the case for this customer."
However, this didn't clear up the confusion, which was compounded by the letter eBay sends when it takes down a listing, which begins:
After reviewing your eBay account, we've taken the following action:
- Listings have been removed. A list of items that were removed can be viewed at the bottom of this message.
- We have credited all associated fees except for the final value fee for your listing(s).
We haven't heard back from eBay's PR spokesperson Ryan Moore, so we did some more digging and found a page
where eBay reserves the right to keep fees (including insertion fees) for listings it removes due to policy violations:
Will my fees be refunded?
If we removed your listing because of a policy violation, we may or may not refund your fees for that listing, depending on the policy you violated and whether you've violated our policies in the past.
If the buyer has committed to buy but has not paid in full, eBay fees will not be automatically credited for the listing.
Insertion fees and advanced listing upgrade fees apply to each listing you create, are charged at the time of listing or relisting, as applicable, and are nonrefundable.
For questions about fee credits for a listing that's been removed, contact us.
We also found this case
from 2014 where a seller said he was unable to cancel the transactions (how can you cancel after a listing has been removed), and was out his fees even though he had refunded his buyers.
And we found this case
from 2015 where a seller said eBay removed a listing that someone had bought but not yet paid for, but eBay had already charged him the final value fee.
We're still hoping someone from eBay will respond to our inquiry and clear up the confusion. Given the fact that eBay has recently given itself permission to charge commissions for unsold items in cases where it deems the seller has provided contact information to buyers even though there has been no transaction, it's easy to believe the worst.