|Tue Sept 19 2017 12:50:20|
eBay Makes Big Changes in 2017 Fall Seller Release
By: Ina Steiner
eBay officially announced its 2017 Fall Seller Update today and is making several major policy changes, including changes to Returns. One big takeaway: eBay sellers will once again find themselves editing their listings to comply with new requirements, from product identifier requirements for Refurbs and Used goods, to a ban on watermarks in images.
eBay will no longer allow sellers to charge Restocking fees when they offer free returns. And, "If you do not offer free returns, you will still have discretion to charge a 10%, 15%, or 20% restocking fee. However, starting in 2018, the buyer will only see a restocking fee of "up to 20%" in the listing."
And, beginning in October 2017, returns requests may automatically be accepted.
eBay spun one change to Returns as a positive: "Starting Fall 2017, you will have added protection when you offer free returns. You can refund up to 50% of the item price if the returned item is damaged or missing parts."
Sellers will also likely feel a difference when it comes to visibility in search thanks to several changes. Buyers will make eBay Guaranteed Delivery listings searchable for all buyers, and they'll be able to search and filter listings by "free return policies." eBay said it would also featuring listings with free returns policies in its marketing campaigns.
Sellers have already been feeling the effect of some of the announcements since eBay began making changes without having provided context. Let us know what you think of today's eBay Seller Update
- there's a lot to absorb.