eBay sellers have until October to get rid of contact information in their listings, and now eBay appears to be blaming links to third-party tools for triggering "false" warning emails to sellers.
We wrote about the issue on September 7th
- sellers said they received warnings from eBay despite not including their contact information in their listings. Sellers continue to voice concerns about the continued warnings and say eBay has provided little in the way of helpful answers.
Sellers raised the issue during eBay's weekly chat session on September 6th and again on September 13th. A seller said they believed
that any link is triggering the warning, including URLs for eBay-approved partners.
eBay's response: "This is feedback we've heard as well and we've been partnering with the team to see what can be done to have it updated. Sellers can only have eBay approved links in their descriptions and if they're asking buyers to contact them, I'd also recommend including a clarifying statement of "by eBay Messages" as well. We'll share you comments on this post too and hopefully they'll be taken into consideration for updates."
And a bit later, the eBay moderator added: "eBay links should not trigger an issue and I've gotten this reported over to the appropriate teams for review. Some of the contact information emails that were sent out recently were sent in error, so checking your listings would be the best course of action. Definitely know it can be frustrating to get a notification and not find anything to line up with it, as this takes time and energy on your part and can raise some concerns on if you missed something."
One of the numerous readers who've contacted us about the issue wrote today to say an eBay customer service rep told him it was possible that the listing program he used was triggering it. Here is a link to eBay's links policy
that explains what is and is not allowed.
It's been an arduous year for sellers who have had to complete time-consuming tasks to change listings, templates, and photos due to eBay policies including bans on active content and restrictions around HTTP content. Now sellers are worrying about the necessity of editing listings yet again without even knowing with certainty what they need to change.
Sellers face the dilemma of trying to attempt to "fix" their listings now with incomplete information, or waiting and bumping up against the deadline.