|Tue Sept 5 2017 13:19:54|
eBay Raises Controversial Topic of Feedback
By: Ina Steiner
eBay sellers no longer have the ability to leave feedback to report problems with buyers - they're restricted to leaving only positive feedback, while buyers can leave positive, negative, or neutral feedback for sellers. Many believe that leaves sellers vulnerable to dishonest trading partners.
So it was with some surprise we read eBay's post on its corporate blog on Labor Day yesterday where it reminded users of its founder's original vision regarding feedback. In a post titled "A Note from eBay's Founder," eBay published the letter Pierre Omidyar wrote to the eBay community 6 months after he launched the site announcing the feedback system.
"Now, we have an open forum. Use it," Omidyar wrote in February 1996. "Make your complaints in the open. Better yet, give your praise in the open. Let everyone know what a joy it was to deal with someone." Omidayar was clear about operating a level playing field where users could report problems, whether the other user was a buyer or a seller.
eBay has changed a lot since those early days. Is feedback still as important as it once was? If you could, what changes would you make to the current feedback system? And what message would you convey to Pierre Omidyar if you were sitting next to him on a 60-minute bus ride?