eBay migrated sellers to the new Seller Hub selling portal last week without warning them the change was imminent. We expected apologies about how the company had rolled out the change along with clarification, given the avalanche of questions, but none came.
eBay did hold its scheduled chat session on Wednesday afternoon to answer questions, however. One of the most frequent comments we heard over the past week was that the new interface was overwhelming and made completing tasks more time-consuming. During the thread, a moderator said eBay was working on making the overview page more intuitive over the upcoming months.
A moderator also pointed to the new benefits of Seller Hub: "It has restocking guidance, pricing guidance, inventory guidance, traffic/conversion data, and more. We've also added new features to the Orders tab."
But eBay also took away certain abilities - for instance, a seller asked during the session, "Do you think we may get back Store Category Totals on sales. I sell in multiple categories and I am not able to get dollar amount of total sales for 90 days."
A moderator thanked the seller for the feedback. and said eBay would "take the feature into consideration for a future release."
The seller's response: "NEXT YEAR?!? You took away a valuable feature, and are thinking of maybe, possibly, unless something seems more important, restoring it next year?"
Sellers had a number of other suggestions, which were met with thanks and a note that eBay would consider adding them in a future release.
One frequent question we saw over the past week was, how do we opt out of Seller Hub?
There was a lot of time devoted to the issue of which sellers were locked in to Seller Hub. An eBay moderator explained, "All new business sellers will be opted in to Seller Hub. It is the tool for business sellers and store owners. Consumer sellers will still use My eBay."
Here's how you can see how eBay classifies you:
"If you hover over your name in the top left corner of an eBay page (above the eBay logo), you can click on "account settings". From there, click on "personal information" in the left navigation. Then, you'll see "account type" will either say individual or business."
When a seller asked, "How do we get back to the original My eBay? The one with a single screen for ALL SELLING, not separate screens. As I mentioned in my original post, which has been ignored, the "switch to classic view" link does not work!"
An eBay moderator replied: "Seller Hub is now the only tool for business and professional sellers. The other tools will not be actively supported. Only consumer sellers who do not have a store, and do not have a selling manager/selling manager pro subscription can use My eBay."
At one point, a moderator appealed to sellers to give Seller Hub a chance and offered a tip, writing, "Seller Hub is where we'll be investing all of our future product enhancements. It may take a little time to get used to the new UI (User Interface), but it really does have great features that can help you grow your business. Please be sure to check out the "customize" button at the top to rearrange the overview page to see only what you want to see."
Additional information that came out of the chat session:
- eBay has plans to improve the data in Seller Hub next year, beyond just usability improvements. ("We are developing that roadmap now, so I can't give you all the details, but we know there are gaps that we'd like to fill.")
- "Most software companies are moving to the cloud. eBay is also moving that direction as well. It is still undetermined if we'll have the exact functionality that turbolister has today, but I know we're working on ensuring that the key features of turbolister are brought into our new tools."
And some comments from sellers:
- "All the content that I could quickly scan on one page (e.g. pending payments, paid/ready-to-ship, scheduled, active, sold) now requires multiple interactions."
- "Below is a screenshot I took of the Seller Hub message board about an hour ago. Clearly many in the community, including myself, are VERY UNHAPPY with being forced to use this software and most aren't being at all critical with the current software. My question is whether or not you are planning on continuing the rollout of Seller Hub, despite that many in the community view it as inefficient, incomplete, and not as good as the old software? My second question is how you justify this position to those in the community who like the old software and feel the new software will impact their businesses negatively."
eBay moderators passed on addressing those particular comments and questions. You can read the full chat session on this page
of the eBay discussion boards.