On August 17, eBay posted a notice
in a sub-category of its community boards informing participants that it had begun moving all business and professional sellers to the eBay Seller Hub. "With this change, you'll still have access to the selling benefits you did before, but the interface will be different."
But eBay never posted the announcement on the Seller Announcement Board.
Yesterday, the eBay boards exploded with complaints when sellers logged in to their My eBay page only to find themselves in unfamiliar territory.
This is no mild change - the complaints from sellers are as bitter as they get. It's confusing, it takes longer to accomplish tasks, it's mandatory, and came as a surprise, were among the complaints.
One seller's reaction:
"eBay keeps changing things that really do not matter. Seller Hub offers no improvements over Selling Manager Pro. Not a single one. It is way overcrowded and takes more work to navigate and use and I spend more time doing my work now than before. I've been an eBay seller since 1998 (there are probably no eBay employees left from then) and I've put up with a bunch of screwed up eBay changes. This one is one of the worst."
Readers weighed in on the change on the Ecommerce EKG board
- one seller said they tried calling eBay customer service to try to opt-out: "Tried calling multiple times. Phone rings endlessly and disconnects - absolutely stunning. It appears Hal Lawton took the keys to eBay customer support with him - now we will try calling Macy's tech support for assistance!"
The reference was to the departure of the head of eBay Marketplaces Hal Lawton who left abruptly this month after serving two years at the company, having been recruited by eBay CEO Devin Wenig.
Presumably people trying to contact eBay over other concerns are equally frustrated by the inability to reach customer service.
During the eBay Open seller conference in July, eBay executives brought up a seller to the stage who raved about the insight he was able to get from using Seller Hub. We republished a 411 article about the presentation today on Newsflash, which you can read here
The benefits of Seller Hub may be there, but eBay hasn't done a good job of explaining them, nor does it appear that it made the interface user-friendly to start.
As experienced eBay sellers, what do you think?