Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Thu Aug 17 2017 16:14:53

eBay Fields Question about Fairness of Search

By: Ina Steiner

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eBay addressed a seller's concern about the fairness (or unfairness) of search exposure, and it did so in an unusual way - through tweets.

A seller using the Twitter handle Cjbeez‏ tweeted: "@askebay 2Q's Why isn't search fair for all sellers? Will eBay acknowledge latest ad campaigns were a huge bust? @EcommerceBytes @devinwenig."

For the uninitiated, the @ sign indicates the seller addressed the question to eBay's social media representatives who post using the AskeBay handle, and copied EcommerceBytes and eBay CEO Devin Wenig.

AskeBay responded, "Thanks for getting in touch. Can you clarify what concerns you had about search not being fair for all sellers?"

Cjbeez replied, "The search on eBay is not fair, currently @ebay is promoting sellers 2 pay more fees 4 listings that we already paid 4 to show in search."

To which AskeBay replied, "Our top rated sellers get promoted http://ebay.to/1XZNUDS and pay less fees! If you have more concerns feel free to DM us the details!" Notice it didn't address the fairness of search, in fact, it rubbed in the fact that some sellers pay less fees than others.

The eBay representative also addressed the question about eBay's brand marketing campaign, tweeting, "No specific results have been shared at this time regarding our recent brand platforms."

One of the things that makes the exchange so interesting is that it took place on Twitter. You can read the full exchange (with a comment from another Twitter user) on this page

What do you think of eBay's search algorithm - is it fair to sellers? And what do you think of eBay's activity on social networking sites?




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Readers Comments

Perminate Link for eBay Fields Question about Fairness of Search   eBay Fields Question about Fairness of Search

by: FeelingFroggy This user has validated their user name.

Thu Aug 17 16:54:20 2017

Just more hot air blowing by Fleecebay. Even they don't have an answer.

Wonder what it feels like to be an Ebay person who has to lie or change the subject all the time because it doesn't have the answers. AND EBAY CHEERLEADERS NEED NOT ANSWER

Perminate Link for eBay Fields Question about Fairness of Search   eBay Fields Question about Fairness of Search

by: eBay Shill Buster This user has validated their user name.

Thu Aug 17 17:24:45 2017

eBay has had tremendous problems serving web pages to users in the last few days, this is consistent with their ability of the last few years, so advertising on TV will do no good when you can't serve web pages to users hitting the site 100% of the time which eBay has not been able to do for years.

The eBay search engine is the joke of the entire web, we already know that fact, it is corrupted more by the day by algorithms that are secret which exclude sellers based on many factors that we talk about daily here, the main problem being duplicate spam listings from Chinese spammers whose listings show up on the US facing site forcing buyers to sort through trash instead of the items they should be focusing on from US sellers.

A searcher is not going to spend the time sorting eBay search because it is a waste of time, they will leave and find another place to buy as they have been in droves for years now.  

Perminate Link for eBay Fields Question about Fairness of Search   eBay Fields Question about Fairness of Search

by: Beth This user has validated their user name.

Thu Aug 17 18:47:35 2017

Ebay search results have been fouled since 2008 when that dingbat in charge of  messing things up instituted Best Match.  Like that stupid software could read your mind and tell you what you were really looking for.  NOT

Perminate Link for eBay Fields Question about Fairness of Search   eBay Fields Question about Fairness of Search

by: Volvo351 This user has validated their user name.

Thu Aug 17 19:27:27 2017

Dontcha just love the way they put an exclamation point on the end of each sentence! Rah..rah..rah!

Perminate Link for eBay Fields Question about Fairness of Search   eBay Fields Question about Fairness of Search

This user has validated their user name. by: toolguy

Thu Aug 17 19:34:30 2017

I myself like the old search better then the current one but that's not to say the current one isn't working.

I lot of sellers I know are selling more today then they were last year, including this seller. . .

Perminate Link for eBay Fields Question about Fairness of Search   eBay Fields Question about Fairness of Search

by: eBay Shill Buster This user has validated their user name.

Thu Aug 17 20:17:54 2017

Devin said it would get worse for sellers due to the new shopping experience and the cataloging of products with the 'new search', but by reading the eBay forums sellers are closing their stores down due to slow sales, they can't pay their monthly fees to remain eBay sellers so they are suspended.

Devin has taken eBay down a road that it may never recover from, the above reasons and spam that eBay is showing to US based customers from China spammers is the reason eBay is losing millions of small sellers.

Perminate Link for eBay Fields Question about Fairness of Search   eBay Fields Question about Fairness of Search

by: eBay Shill Buster This user has validated their user name.

Thu Aug 17 21:06:27 2017

http://community.ebay.com/t5/Selling/No-sales-amp-my-listings-look-lik
e-I-m-not-in-the-U-S/m-p/27365606#M1025036

eBay
search corrupted by promoted listings algorithms, take screen shots of the above post before the morons take it down.

Perminate Link for eBay Fields Question about Fairness of Search   eBay Fields Question about Fairness of Search

This user has validated their user name. by: eXtinctBay

Thu Aug 17 23:36:59 2017

On eBay, there is just an overabundance of junk listings. And their servers just cannot allow every single item. This is obvious, because logically it would seem that a company in the business of allowing items to be sold on their site and profiting from each sale would show everything 24/7/365.

Whether eBay just doesn't want to purchase more equipment may not be the question- perhaps the inclusion of all listings is too Herculean of a task for anyone to take on.

So they have to place a percentage of them ''on the bench''.  We all complain about the favoring of Enterprise and Asian sellers, but think about it. Even if a hundred 99 cent cell phone accessories from China are sold through just one listing, it is much more volume for eBay than a $9.99 knick-knack which sells maybe once (and usually not quickly).

Or the multitude of worthless items such as VHS videotapes of popular movies that can be purchased on DVD for next to nothing, for another instance. For better or worse, this is why Cassini was started. The highest volume items need to be more readily featured than stuff that will never sell.

Why is Costco so successful? They do not stock merchandise in their warehouses that do not move. The space in each store is limited, and they cannot afford to use it for items which just sit.

The problem with eBay's Cassini / Best Match algorithm, while conserving server space, is not allowing the site to work to its full potential. So-called ''Good'' merchandise is hidden, when it should be featured front and center.

Perminate Link for eBay Fields Question about Fairness of Search   eBay Fields Question about Fairness of Search

This user has validated their user name. by: Rexford

Fri Aug 18 07:41:35 2017

eBay responds with ""Thanks for getting in touch. Can you clarify what concerns you had about search not being fair for all sellers?"

LOL   With all that went into the orchestration of rigging search to favor their enterprise sellers and the Chinese this response is laughable. They know what the issue is for small sellers and they know what small sellers' concerns are.

What they don't seem to have grasped though is the fact that their buyers are not finding what they are actually look for.  I can't tell you how many of my friends, coworkers, and relatives have told me that "they just gave up" within a few minutes of searching.  Each time it was "they are showing me everything except what I am looking for".   One can't find what is intentionally hidden.

Perminate Link for eBay Fields Question about Fairness of Search   eBay Fields Question about Fairness of Search

This user has validated their user name. by: Rexford

Fri Aug 18 07:43:08 2017

eXtinctBay says "On eBay, there is just an overabundance of junk listings."

eXtinctBay, old aircraft tools are not junk.  Someone has a need for them.

Perminate Link for eBay Fields Question about Fairness of Search   eBay Fields Question about Fairness of Search

by: eBay Shill Buster This user has validated their user name.

Fri Aug 18 11:05:17 2017

eBay is pretty much dead in the water at this point, don't know if it will ever come back...sales are down to nothing and sellers can't pay their store fees, many stores are downsizing or closing due to not being able to pay eBay fees, that is why they had the webinar on opening stores on eBay because they are being closed faster than they are being opened, Devin has ruined eBay with all his 'new ideas'.

http://downdetector.com/status/ebay

See comments on independent forums.........

Perminate Link for eBay Fields Question about Fairness of Search   eBay Fields Question about Fairness of Search

This user has validated their user name. by: RKTOYS

Fri Aug 18 12:19:57 2017

"The highest volume items need to be more readily featured than stuff that will never sell."
And this is why you can never find some items in some stores.  One slow sales period and the computer algorithms make it so that whatever it is can never sell fast again.  Toys are really susceptible to this.  All it takes is one bad assortment and distribution becomes so lopsided that it's not worth stopping at some stores ever again.

Perminate Link for eBay Fields Question about Fairness of Search   eBay Fields Question about Fairness of Search

by: Stig of the Dump This user has validated their user name.

Fri Aug 18 12:50:40 2017

Why waste time asking eBay such questions, on ANY platform? You should know the BS and spin you will get.

Perminate Link for eBay Fields Question about Fairness of Search   eBay Fields Question about Fairness of Search

This user has validated their user name. by: Ming the Merciless

Fri Aug 18 13:55:21 2017

The only "fairness" ebafia is interested in are those things which they believe --
obviously erroneously in most cases -- will enhance their bottom line, executive salaries, and stock options with the last two probably being the most important.

ALL policies, management decisions, and functions serve their purposes, not our ours.

Ebafia Open? A campaign style rally to reinforce their mistaken premise that ebafia is 'loved.'

MBAs view "fair" and "fairness" as terms used by small children, not business people. It is a concept absent by choice in most corporations which are at their very sociopathic.

Perminate Link for eBay Fields Question about Fairness of Search   eBay Fields Question about Fairness of Search

by: eBay Shill Buster This user has validated their user name.

Fri Aug 18 14:06:10 2017

Ming the essence of the problem is eBay management, they are doing their best to try to make more money from a shrinking cash flow, final value fees on shipping was the first sign of that, promoted listings is simply another scam to try to ring out more cash on declining GMV which without value fees on shipping would have never grown from the time Donahoe instituted them.

These factors raise the cost of doing business for sellers on eBay and this in turn causes prices to go up in the end to buyers, which in the end hurts eBay even more since the majority of their commissions are on fees when sales are made.

So eBay trying to squeeze more cash from sellers when there are no sales to be had on eBay in the first place due to mismanagement of the marketplace, technical problems and Google traffic cut off is killing eBay's ability to generate cash flow for the corporation, the more they keep trying to do webinars on getting sellers to open more stores to generate sure fees for eBay just make sellers laugh even more at management, because we know they are trying to save themselves instead of making the marketplace work for sellers.

Perminate Link for eBay Fields Question about Fairness of Search   eBay Fields Question about Fairness of Search

by: mcposty This user has validated their user name.

Fri Aug 18 14:50:46 2017

Ebay will be bought..the last ceos and this ceos have destroyed it and they are ignorant business men..but know the right people. That's how it works. Sad for investors to be lied to.

These criminals need to be made accountanle

Perminate Link for eBay Fields Question about Fairness of Search   eBay Fields Question about Fairness of Search

by: DingDong This user has validated their user name.

Fri Aug 18 14:53:16 2017

"Question about Fairness of Search"
I can copy the title off one of my listings and still can't find it.
Hmmmmmmmmm   What's wrong with this picture?

Perminate Link for eBay Fields Question about Fairness of Search   eBay Fields Question about Fairness of Search

by: eBay Shill Buster This user has validated their user name.

Fri Aug 18 15:05:08 2017

eBay has major competition coming on from new marketplaces, unless they do a lot of seller positive moves and change their self centered policies eBay is doomed.

Sellers have other options right now, trying to bamboozle sellers into store subscriptions when they have no traffic will do eBay no good, look for massive lay offs soon.

https://seekingalpha.com/article/4099886-wal-marts-expanding-marketpla
ce-room-growth

Perminate Link for eBay Fields Question about Fairness of Search   eBay Fields Question about Fairness of Search

by: Scotty This user has validated their user name.

Fri Aug 18 15:42:14 2017

They want the OP's user ID to fully eliminate him/her.  How dare he/she make that accusation?!?

Perminate Link for eBay Fields Question about Fairness of Search   eBay Fields Question about Fairness of Search

by: eBay Shill Buster This user has validated their user name.

Fri Aug 18 15:53:30 2017

Scotty , what do sellers have to lose at this point, very few are making sales that make their investment in time working to list worthwhile anyway.

Sellers have nothing to lose at this point because the majority are losing money in the eBay race to the bottom that the executives are promoting with their policies that are mostly anti-seller.

When eBay is showing the buyer a lower price on the very same page your listing is on with cross promoted sponsored listings it is a miracle when a seller makes a sale unless you are the low cost leader on eBay.

My advice, go to your interface and TURN OFF CROSS SELLING ON ALL YOUR ACCOUNTS.

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