Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Mon Aug 14 2017 11:25:10

eBay Bug Pushes Some Listings Down in Search Results

By: Ina Steiner

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We're receiving reports from sellers that eBay is pushing their listings down in search results to the bottom of the page under the International Sellers section, even though they're domestic US sellers.

We checked the eBay boards, and reports started showing up on August 11th from sellers who noticed the bug. In this thread, "some of my listings are appearing under international sellers," a seller wrote on Friday afternoon: 

"What the HECK is this? its moving all my listings, that are usually at the top of search results, down to the bottom of the page. I'm an AMERICAN seller, but my listings, like the one below right under internatioinal sellers, are appearing in the wrong place."

Another seller said they experienced the same problem with search visibility. When they wondered why they had not gotten any views on a very popular antique item, the discovered that "there my listings were under "other items my international sellers.""

Another seller wrote, "Must be a new glitch it wasn't there two days ago, but shows me as an international seller now,..."

One EcommerceBytes reader said eBay the last of six customer service reps he spoke to confirmed there was a glitch and advised the seller to end the listing and create it again from scratch. "I wonder how many sellers lost views because their item was in the wrong area," he wrote.

There's no sign of any acknowledgement from eBay about the problem, and sellers may not necessarily realize they are impacted, other than seeing a decline in traffic to their listings.




Comments (40) | Leave Comment | Permalink

Readers Comments

Perminate Link for eBay Bug Pushes Some Listings Down in Search Results   eBay Bug Pushes Some Listings Down in Search Results

by: pace306 This user has validated their user name.

Mon Aug 14 11:41:36 2017

Im one of the people above (last one).

I found it by accident, and it took calls to 6 reps before I finally got one that would admit there was an issue.

Of course besides that he saw that Cantseeme (Wenig must be related to John Cena) doesnt understand dashes (since the items manufactorer Audio Technica can have items listed BOTH ways - with and without a dash between the first 2 words).

He refused t discuss that part with me (embarrassed Id venture of eBay lack of programming) and just said - create it from scratch - which I did.

It happened to me on Friday - dont know how far back the bug goes.

Perminate Link for eBay Bug Pushes Some Listings Down in Search Results   eBay Bug Pushes Some Listings Down in Search Results

This user has validated their user name. by: Ming the Merciless

Mon Aug 14 13:14:02 2017

Precisely why NO ONE should spend money on the "promoted listings" debacle!

Ebay is NOT our partner, they're our enemy.

Their incompetence shines through every day -- everyday there's something that negatively impacts our businesses. EVERY DAY!

They're the untech company.

Perminate Link for eBay Bug Pushes Some Listings Down in Search Results   eBay Bug Pushes Some Listings Down in Search Results

by: Scotty This user has validated their user name.

Mon Aug 14 13:24:50 2017

They will tell you:

"Don't worry....it's a known issue that they are working on to resolve.  We do not have a completion date estimate....but thank you for being a loyal ebay seller"

No way to run a railroad as the saying goes...

Perminate Link for eBay Bug Pushes Some Listings Down in Search Results   eBay Bug Pushes Some Listings Down in Search Results

by: bpm This user has validated their user name.

Mon Aug 14 13:30:43 2017

This bug has been going on on my Ebay shop (on .co.uk) since the end of last year. A small number of my items show in search as if I am an international seller outside the UK, mostly on large items of furniture (thanks Ebay!). Obviously, I reported the issue to Ebay. Then reported it again, and again, and again. Then gave up.

Perminate Link for eBay Bug Pushes Some Listings Down in Search Results   eBay Bug Pushes Some Listings Down in Search Results

This user has validated their user name. by: toolguy

Mon Aug 14 13:40:21 2017

I have some items like that right now.

Atlas Copco Rivet Gun, 2 of the 3 from "international" sellers is mine!

And I ONLY sell in the USA!

Perminate Link for eBay Bug Pushes Some Listings Down in Search Results   eBay Bug Pushes Some Listings Down in Search Results

This user has validated their user name. by: eXtinctBay

Mon Aug 14 14:19:57 2017

"Oh, just end the listing and create it from scratch".

WHAT? So, since eBay cannot give their site basic functionality, we are supposed to spend our time relisting items? Absurd.

Perminate Link for eBay Bug Pushes Some Listings Down in Search Results   eBay Bug Pushes Some Listings Down in Search Results

by: eBay Shill Buster This user has validated their user name.

Mon Aug 14 15:02:04 2017

FRANKFURT, Aug 14 (Reuters) - Facebook is stepping up its modest moves into e-commerce by expanding its service for connecting local buyers and sellers into 17 new European markets, the U.S. company said on Monday.

Note from the Editor: I'm cropping this - you can find the fulltext of the Reuters article online - I've also posted information about the news on our homepage. - I.S.

Perminate Link for eBay Bug Pushes Some Listings Down in Search Results   eBay Bug Pushes Some Listings Down in Search Results

by: RL15 This user has validated their user name.

Mon Aug 14 17:54:35 2017

fleecebay, doing what they do best, screw the sellers

Perminate Link for eBay Bug Pushes Some Listings Down in Search Results   eBay Bug Pushes Some Listings Down in Search Results

by: maxmad This user has validated their user name.

Mon Aug 14 19:14:11 2017

We also have had a few of our best selling items demoted, to zero visibility, started a few weeks ago, but have seen some noticeable improvement in the last few days,

Sales absolutely did drop off on those items,

Not  really too much of a concern as ebay is not the majority of sales anymore, but if this was three years ago we would be absolutely flipping out screaming crying and very worried,  

Perminate Link for eBay Bug Pushes Some Listings Down in Search Results   eBay Bug Pushes Some Listings Down in Search Results

by: Snapped This user has validated their user name.

Mon Aug 14 19:59:41 2017

It's not a glitch.  Ya'll haven't been paying attention.  There's a reason no 'fix', information, or straight answer is forthcomong.

It's an unscheduled, annanounced enhancement under test.  A secret one.  With automatic opt-in.  

Perminate Link for eBay Bug Pushes Some Listings Down in Search Results   eBay Bug Pushes Some Listings Down in Search Results

by: eBay Shill Buster This user has validated their user name.

Mon Aug 14 22:25:09 2017

eBay search has been corrupted by terrible search engine programming, promoted listings, guaranteed shipping, free return filters and all the rest of the abominations eBay has dreamed up, it is filled with spam from China on the US facing site, it is no wonder eBay sales are down, buyers do not want to sort through all the duplicate spam listings from China when they hit eBay.

90% of users do not even know how to sort listings from US sellers only and they give up on eBay, the executive leadership is lost, things just keep getting worse due to the lack of leadership from top executive who have no idea what they are doing.

Perminate Link for eBay Bug Pushes Some Listings Down in Search Results   eBay Bug Pushes Some Listings Down in Search Results

by: Volvo351 This user has validated their user name.

Mon Aug 14 23:32:18 2017

Sell-thru already pathetic - I'd use another word but it might get this post blocked! - and now they pull THIS carp? Yes, it's pathetic; I have price-leading items and still haven't sold anything on this 'e[non-]commerce platform' in two weeks. Thank god for What's-His-Name's List or I'd be eating mac-and-cheese twice a day.

Perminate Link for eBay Bug Pushes Some Listings Down in Search Results   eBay Bug Pushes Some Listings Down in Search Results

This user has validated their user name. by: Rexford

Tue Aug 15 06:42:44 2017

Ming says "They're the untech company."

LOL  Brilliant, and so true.

Perminate Link for eBay Bug Pushes Some Listings Down in Search Results   eBay Bug Pushes Some Listings Down in Search Results

This user has validated their user name. by: Rexford

Tue Aug 15 06:47:59 2017

Toolguy, I'll respond with the quote that you used yesterday, when addressing @pace306.

Toolguy, "Mon Aug 14 11:20:06 2017
@pace306
If you can't take the heat get out of the eBay kitchen!"

I'm having a schadenfreude moment.

Perminate Link for eBay Bug Pushes Some Listings Down in Search Results   eBay Bug Pushes Some Listings Down in Search Results

This user has validated their user name. by: toolguy

Tue Aug 15 10:07:59 2017

Well, eBay & I resolved my issue and my items are showing near the top of search and not at the bottom where "International Seller" are.

It seems eBay can place you where ever they choose in search.

It's all good now. . .

Perminate Link for eBay Bug Pushes Some Listings Down in Search Results   eBay Bug Pushes Some Listings Down in Search Results

This user has validated their user name. by: bitbybit

Tue Aug 15 11:50:07 2017

Seems eBay's way to promote promoted listings is by depromoting listings. Items not selling? PAY UP Still not selling? PAY MORE and AGAIN and AGAIN. Looks like eBay is running out of ideas to squeeze more money out of sellers.

Ebay is run using the GoodFellas School of Coercion method but with ecommerce  beatings.  

Perminate Link for eBay Bug Pushes Some Listings Down in Search Results   eBay Bug Pushes Some Listings Down in Search Results

by: eBay Shill Buster This user has validated their user name.

Tue Aug 15 12:00:09 2017

eBay servers are on the blink big time today, crashing browsers, sad company.....

Perminate Link for eBay Bug Pushes Some Listings Down in Search Results   eBay Bug Pushes Some Listings Down in Search Results

by: hopeforthebest This user has validated their user name.

Tue Aug 15 12:21:39 2017

Toolguy,

How shameful that your 'partner' treated you that way!

I'm sure the rest of us who have Ebay for a 'partner' would LOVE to have our 'partner' give us even a tiny little dab of that special 'search sauce' on OUR burger.

Sadly, we're more like the little orphan boy in the Dicken's movie Oliver, begging piteously, ''Please, sir, may I have some more?'', after which our 'partner' throws us out as our reward for such brazen effrontery.





Perminate Link for eBay Bug Pushes Some Listings Down in Search Results   eBay Bug Pushes Some Listings Down in Search Results

by: eBay Shill Buster This user has validated their user name.

Tue Aug 15 13:37:54 2017

LOL, they did nothing special for him, they told him they did, the problems are system wide in the way search results were being presented, I saw the very same thing where US sellers were shown as international sellers.

Fixing one account does not correct a system wide problem.

Perminate Link for eBay Bug Pushes Some Listings Down in Search Results   eBay Bug Pushes Some Listings Down in Search Results

This user has validated their user name. by: Rexford

Tue Aug 15 14:59:14 2017

eBay Shill Buster says "LOL, they did nothing special for him"

Now you know that they waved their magic wand for Toolguy and pixie dust flew up into the sky and ten golden unicorns tap danced on a rainbow while a dozen angels sang the Hallelujah chorus.

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