Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Sun July 23 2017 21:23:01

eBay Displays New Feedback Button on Multi-Quantity Listings

By: Ina Steiner

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Sellers have begun noticing a new Feedback button on multi-quantity listings. Currently clicking on the new Feedback hyperlink brings up a pop-up box that states, "Feedback on (eBay User ID) from others who bought this item."

The feature shows the traditional eBay feedback comments - they are not the product reviews eBay has recently added to its "catalog" listings. But the feature displays only a subset of the user's total feedback - only, as the message suggests, showing feedback left by buyers who purchased the particular product for sale in the listing.

One seller might have hit the nail on the head with this post: "I wonder if it has anything to do with how many FB the seller has for that item." Clearly the feature wouldn't make sense if the seller had not received a certain minimum amount of sales and feedback left for the particular listing.

In this thread, a seller wrote, "Apparently the button only starts showing up when the item has reviews.  Just in testing my own, the minimum has been 3 reviews."

Also worth noting - you now have the ability to refine your search of a seller's feedback. If you go to a seller's feedback page and click on the "Search seller feedback" tab, you'll see two new search features: "Search with a keyword or item title," and "Period" (ie, Past 1 month). (We had written about this feature when it first started surfacing last April.)

We don't recall eBay having announced the new (feedback) feature, nor did sellers posting in the eBay forum threads. Have you noticed it, and what do you think of it?




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Readers Comments

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by: FeelingFroggy This user has validated their user name.

Mon Jul 24 06:28:05 2017

Feedback on Ebay is a joke.

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by: Snapped This user has validated their user name.

Mon Jul 24 07:00:58 2017

''We don't recall eBay having announced the new (feedback) feature,...''

Imagine that - the company that would take it upon themselves to dictate what constitutes 'appropriate' communications between sellers and their customers, not communicating with their own customers, OR the seller's customers they claim are their own.  Especially regarding feedback, which, while used as basis for judgement and sanction as if it's wholly subjective nature were objective fact, is also something eBay declares to be no more worthy than ''noise'' when it's directed at eBay themselves.

'Color' it typically hypocritical of them.

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by: pace306 This user has validated their user name.

Mon Jul 24 09:13:44 2017

=) I wish Froogy would stop being RIGHT all the time - doesnt leave much else for the rest of us to do! LOL

To his point EXACTLY - I came across a beloved yesterday - deal of the day guy - in the eBay front page rotating banner ... hes got 800K feedbacks ... BUT he gets 5000 a year in NEGATIVE feedbacks - and most are - VERY slow shipping and receiving the WRONG items ... these 2 complaints over and over.

SO, why even bother with feedback nonsense, why show them as Ina just said - in that new format ...

"Dude, when you get that many BAD feedbacks - theres DEFINITELY a problem!"

Why is that guy a poster child for being a good seller - is a few hundred negatives a month the kind of seller eBay wants to have or show people as an example?????

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by: uppercutknives This user has validated their user name.

Mon Jul 24 09:43:22 2017

Its the new ebay a place where you can read story's about sellers feedback and enjoy the comments. Then go shopping on Amazon.  Feedback on ebay is one sided so its simply useless.  Its a total joke.  Sellers should be able to have the ability to leave negative and neutral feedback for buyers to balance the comments.
Let me repeat, feedback on ebay is a joke.

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This user has validated their user name. by: BuildingMyOwnSite

Mon Jul 24 12:20:37 2017

How stupid and pointless IS THIS new idea???  Must have been thought up by an EEEKK !!! *

FEEDBACK needs to GO BACK to WHO - WHAT - WHEN:

WHO was Buyer? - WHO was Seller?
WHAT was Buyer Feedback? - WHAT was Seller Feedback?
WHAT was the Item? WHAT was the Item Number?
WHEN did this happen?

WHY NOT JUST GO BACK TO THIS???  Without ALL of the above, it will forever be a joke.

@pace306: “BUT he gets 5000 a year in NEGATIVE feedbacks”.  
I've seen guys like this too.  I CAN'T GET OVER how a big company like Ebay can allow stuff like this.  If I was management I would be scared to DEATH that someone would notice the BIZARRE injustice of this, and publish, or even ASK about it.  Imagine the RIDICULE that the entire Ebay Feedback Policy could be exposed to.   Feedbacks with 5000 Negs, Claims of Fake Jewelry, Metals, Coins, Collectibles, Etc, Etc.  Nothing done about any of it.   I'd love to see their Ebay Speak answer to that.

*  EEEKK !!!: Ex Etsy Employee: Koolaid Kid

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by: DVDsandMore This user has validated their user name.

Mon Jul 24 12:21:09 2017

As a buyer, I've wanted this feature for years.  Sometimes a seller has a lot of bad feedback about a particular product, but what I'm interested is fine, or vice versa.  The vendor for eBay supplies is a good example.  The tape is universally despised, but the boxes and poly mailers are OK.  I wouldn't avoid the boxes because people hate the tape.  

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This user has validated their user name. by: BuildingMyOwnSite

Mon Jul 24 12:28:24 2017

@DVDsandMore:
I'm not sure why a buyer would have more than a couple negs on any one product.  Seems like they would have either made things right, or quit selling it.  Anyway, WHY bother to add the new button, WHEN the rest of feedback is a complete joke?   I guess so that SOMETHING works in Feedback Policy.

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by: DVDsandMore This user has validated their user name.

Mon Jul 24 12:45:43 2017

@BuildingMyOwnSite:
I agree the feedback is of limited use because it's one way and just emboldens the rip off artists.  

A seller with a new product may put a lot out there before the feedback starts to come in, or they just don't care.  I see it a lot with Chinese sellers, and again, the seller for the eBay shipping supplies.  

Just because a seller makes things right doesn't mean the buyer won't leave negative feedback either.  

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by: pace306 This user has validated their user name.

Mon Jul 24 13:00:11 2017

@Building :)

I've seen a few myself - but I thought that at this point - with eBay hounding sellers 24/7 about PERFECTION, that they would be far and few between.

If ANYONE has 5000 negatives per year (which seems to be around 400 a month) theres a REAL problem.

1) why is he still selling at %96.5 ?
2) why is he in "Deal Of the Day"
3) why is he on the front page?

With Ina's question of the hows and whys of eBays change in feedback display ...

1) is it just a new format?
2) who/what are we hidding (again!?)
3) someone - is getting paid off to look the other way - is it Griff? Bob? Devin? which guy in UT is living the high life of this game?

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This user has validated their user name. by: BuildingMyOwnSite

Mon Jul 24 13:03:54 2017

@DVDsandMore said:
''Just because a seller makes things right doesn't mean the buyer won't leave negative feedback either.''

Exactly, lots of little details like that exist.  That of course is why Ebay Feedback needs a complete overhaul.  It will never work right  without INTELLIGENT CS, and an ORGANIZED system to move a  disagreement higher up the chain, instead of just to a different CS.  The WHOLE MESS has just been getting worse & worse for a dozen or more YEARS!!!

Goes right back to 5 stars:  ''Like, I'll give the seller like 1 star, because he sold me like a really neat DVD''  (Etsy workers buy DVD's on Ebay during lunch).   Ebay not ONLY doesn't think these policies out, they NEVER allow for any adjustment for errors, lies, etc.

And boy am I glad I don't sell DVD's against foreign sellers.

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This user has validated their user name. by: BuildingMyOwnSite

Mon Jul 24 13:12:11 2017

@pace306:
1) I DON'T KNOW!!!
2) I DON'T KNOW!!!
3) I DON'T KNOW!!!

1) SEE ABOVE #1
2) SEE ABOVE #2
3) SEE ABOVE #3

How should I know?  Do I LOOK LIKE Nostradamus?  Ming is the one with all the answers for this issue:  All above answers begin with ''E'', and end with ''Bafia''.

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by: pace306 This user has validated their user name.

Mon Jul 24 15:06:37 2017

Building :) 'cause you 're a smart person (based on your comments) and I thought you have some insight !

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by: DVDsandMore This user has validated their user name.

Mon Jul 24 15:24:38 2017

@Building:

I don't seem to have an issue with the foreign sellers.  I get some trying to sell me their bootlegs wholesale, but I'm not trying to sell the hottest new release $15 below retail, so I don't run up against the bootleggers.  

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This user has validated their user name. by: BuildingMyOwnSite

Mon Jul 24 16:44:23 2017

@ pace306:The last post was mostly just for fun.  Except what Ming would say.  There CAN'T BE any  legal/moral/ethical,honest answers to most of those questions.  I TRULY am astonished this stuff never gets investigated.  I think the answer is, that ''coming down'' on big abusive corporations is a no no, for the last 30-40 years.  Jobs & all that.    Same amount of time we've been transferring all the wealth upward.

1) Big Media Outlets..... WHY aren't Ebay & Etsy all over those STUPID investigative news shows?
2) Govt Oversight.....  Must be several that have some oversight here.
3) Shareholders..... Uh, like they care, unless there's money to be made (Forced Paypal split).  Sell these companies short, if you know when the truth will come out.  They CAN'T “Survive Exposure”.  They WILL crash, or lose ALL consumer confidence, and they WILL WRECK IT for all of us.

Too bad, as there ARE ANSWERS for the Feedback issues, the old Exorbitant shipping problem, the recent Etsy Shipping price problem, SEARCH!!, Item specifics, Wrong categories, UPC/QR issues, Intelligent (Human) CS, Fair appeals, & MOST all the others we bitch about.  They ALL INVOLVE just a little less profit, and not becoming a behemoth corporation in just a few years.  I think they're ALL easily handled, by Policy, a good Management Staff, and Employees that know what they are doing.  THAT DOES NOT EXIST at Ebay or Etsy.

Wall Street - Lou Mannheim (Hal Holbrook): “Stick to the fundamentals. That's how IBM and Hilton were built. Good things, sometimes, take time”.

Me: The above is a thing of the past.  Dividends don't really matter.  VOLATILE price matters.   That said, I believe Etsy CAVED, and it WAS because of seller outrage.  Wish someone could apply that to Ebay.....

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This user has validated their user name. by: BuildingMyOwnSite

Mon Jul 24 17:23:15 2017

@DVDsandMore:
Yeah, I get it.  You're in a decent niche.

Counterfeits have been plaguing me since the 1960's.  A week ago I was researching a cheerleader on Etsy that “makes” Jewelry.  I stumbled on a counterfeit 1909s Lincoln Cent in at least VF condition, 1.00 each.  And 1895-O Morgan Silver (plated) dollars are <2.00 each. (Real are 13.00-15.00 Melt value).  Both sold as “Home Accessories”

The Govt is so understaffed that they can't police DVD's, or Fake Antiques let alone care about STUPID, bitter Ebay & Etsy sellers (us).  So Ebay gets away with this carp.  And, they apparently can't even police counterfeit coins.  So what's the difference between selling:

An“1895-O Morgan Dollar Home Accessory”
AND in the future, they start selling:
A “Replica 20.00 Bill, Home Accessory” (Suitable for framing of course).

Besides 19.00,  I don't see any difference.  (The govt should VERO them!)

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This user has validated their user name. by: Ming the Merciless

Tue Jul 25 01:06:16 2017

IMO, any seller with 5,000 negative feedbacks, is featured on daily deals, and whose products appear on page one has a multi year contract with ebay that doesn't address or likely negates the negative feedback issue. These contracts operate completely outside the policy bubble the rest of us are forced to live in.

I suggest that ebafia doesn't care how many negs these sellers receive as long as they sell merchandise that ebafia wants sold and in mass quantities.

Ebafia is such a whore.

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This user has validated their user name. by: Rexford

Tue Jul 25 06:58:17 2017

@mingthemerciless, and not a very good one.  LOL

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This user has validated their user name. by: The End

Tue Jul 25 11:13:38 2017

What has THIS got to do with the price of tea in China ?
Ebay is having its WORST season on record.
They still don't get. They don't wanna get it. They're gonna get it. BIG LEAGUE.



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