Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Tue July 18 2017 15:46:04

eBay Guaranteed Delivery Coming Soon

By: Ina Steiner

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eBay sent an email to users today to prepare them for its Guaranteed Delivery feature "launching this summer." The email sported the subject line, "Get answers to your questions about Guaranteed Delivery here."

Inside the email, eBay included a link to a video that it published a week ago. The message in the email:

This FAQ video shows you what you need to know about guaranteeing delivery.

Answers about Guaranteed Delivery. (Delivered.) We know you might have questions. And we're here to help. Watch the video to explore topics such as which guarantee option best fits your business, or what happens if an item is delivered late."

We wrote about the program when it launched in March when eBay described the program as offering guarantee delivery in 3 days or less on 20 million eligible items, millions of which would offer free shipping.

As eBay states in the FAQs, "What happens if an item does not arrive by the guaranteed date?"

If a guaranteed item is delivered late, the buyer can request one of the following recompense options:
- Keep the item and get a refund on the ship cost. Or, if shipping was free, the buyer can get a $5 voucher instead.
- Get a free return label for a full refund of item cost (item cost refund is always paid by the seller) and ship cost.
eBay will manage all customer service, so it will not create more work for sellers.

Among the concerns expressed by readers at the time of the announcement were questions about who would pay if an item that was guaranteed to arrive missed its delivery deadline.

The program is optional for sellers, and there are two ways to participate, as the video explains. You can also find more on the eBay Guaranteed Delivery landing page.




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Readers Comments

Perminate Link for eBay Guaranteed Delivery Coming Soon   eBay Guaranteed Delivery Coming Soon

This user has validated their user name. by: iheartjacksparrow

Tue Jul 18 16:58:49 2017

"eBay will manage all customer service...." Translation: the small seller will be screwed.

Perminate Link for eBay Guaranteed Delivery Coming Soon   eBay Guaranteed Delivery Coming Soon

This user has validated their user name. by: eXtinctBay

Tue Jul 18 17:08:14 2017

Thanks, but no thanks. I cannot hold my business to a standard in which there is no control over once a package leaves my hands.

If any prospective buyer has questions about my shipping time, they can see my feedback score and comments.

I live very close to my post office, so all items are mailed very quickly. If someone buys strictly on a guarantee, fine. But even this will not ensure that they will get their package any faster.

And a seller who has too many late delivery claims will be punished somehow, you can count on it.

Perminate Link for eBay Guaranteed Delivery Coming Soon   eBay Guaranteed Delivery Coming Soon

by: pace306 This user has validated their user name.

Tue Jul 18 17:08:14 2017

LOL Jack :)

You can garundamntee that SOMEHOW the small seller will be at fault and the $5 voucher will get "Paypaled" right out of his/her account to the buyer.

Like everything ELSE with eBay - the times/cut offs will change as needed by eBay.

Hi, eBay CS " the website ways 12PM cut off time - why did you debit me $5 for sale XXXXXX ?

Oh ... you didnt print the label in time! you didnt get it to the PO on time. It didnt get scanned in time, your local PO didnt scan it - it only scanned at the distribution center so we dont know when you sent it, the label says it shipped from zip XXXXX but it shows as a first scan YYYYY (next town over but closer PO to the seller) .... etc

We all know how this train wreck will end .....

Oh btw - TWICE listed the top 100 CE sellers in the US (consists of etail and brick & mortar) and guess who WASNT on it again?  if you said EBAY - you win.

Dont they get tired of being left out?

Perminate Link for eBay Guaranteed Delivery Coming Soon   eBay Guaranteed Delivery Coming Soon

by: Stig of the Dump This user has validated their user name.

Tue Jul 18 17:14:15 2017

I always just instinctively stay away from this kind of crap.

Perminate Link for eBay Guaranteed Delivery Coming Soon   eBay Guaranteed Delivery Coming Soon

This user has validated their user name. by: Marie

Tue Jul 18 17:30:53 2017

This isn't about the "small sellers".  D2D is geared for the large seller and HT is currently being done with anyone that is TRS+.  So if you are a TRS+ seller that is currently not having any problems getting things delivered on time, you might consider the HT option of this program.  You don't have to do it on all your listings, you can be selective.  If it becomes an issue, then just opt out of the program all together.

@jack
I got to admit that gives me more than just a little pause.  In fact it sounds pretty scary to me.

@extinctbay

You already do.  You are held responsible for a few things that you have no control over.

If you are seller that is TRS+ and you currently do not run into a problem with late deliveries, then nothing should change if you join the HT option of the program.  

@pace

If at some point in the future Ebay made sellers pay the $5, then it is simple, if it  happens one time, then opt out of the program.  IMHO this isn't a real issue as it is easily resolved so that it would never happen more than once.  

Perminate Link for eBay Guaranteed Delivery Coming Soon   eBay Guaranteed Delivery Coming Soon

by: Silver Ice King This user has validated their user name.

Tue Jul 18 19:18:21 2017

What I don't like about it, which is what will cause me to NEVER join, is the requirement to use Ebay labels for shipping.  There are constantly issues with the scan sheets and the Bulk label program being down or not printing labels and Ebay will hold that against the seller.  I use Stamps.com and never have any late issues so why cause problems for myself for a supposed increase in visibility, which I really do not believe anyway.

Also they do not state how long that increase in visibility will last,  so they could remove it in a couple of months for the next program of the month where they offer sellers improved visibility.  All these programs are just Ebays way of getting sellers to comply with how they want the sellers to run their businesses.  This program, as i remember, was hurriedly announced right after  Ebay announced the reduction in the TRS+ discount and many sellers instantly changed their shipping time back to 2-3 days and their returns back to 14 days.  

Somehow I have a feeling that will be the next step in this program, must also include 30 day returns for the buyers to get that increase in visibility.  Personally I don't expect this program to make it past the Holidays when all deliveries take more than 3 days to arrive and Ebay is going to be losing all this money on refunding shipping costs, or the sellers are going to have to accept the returns because the item arrives in 4 days instead of 3.

Perminate Link for eBay Guaranteed Delivery Coming Soon   eBay Guaranteed Delivery Coming Soon

This user has validated their user name. by: Ming the Merciless

Tue Jul 18 20:38:07 2017

IMO, the key to understanding this totally unreasonable new policy lies in knowing that ebafia is creating new revenue streams and further falsifying their GMV.

It's primarily about the GMV and secondarily about forcing more sellers to use ebafia shipping labels. The more times one item sells and is returned and shipping  labels are generated, ebafia can add what is actually a single sale in reality to their inflated GMV multiple times and the revenue ebafia will collect in multiple back and forth shipping fees of ONE item.

If a seller ships within the their stated handling time and the DELIVERY SERVICE screws up, then ebafia should be required to refund the snowflake buyer's payment NOT the seller who is faultless.

There's an adage in the law and in debate that he/she who asserts must prove. Guaranteed delivery is ebafia's assertion, and they should prove its alleged validity by covering late claims.

This new policy encourages returns for the purpose of increasing ebafia's deceptive GMV and increasing revenues collected from shipping labels.

This move in reality has little or nothing to do with improved customer service. It's about creating/increasing fraudulent new revenue streams and a new way to deceive Wall Street.

Ebafia, how do I despise thee? Let me count the ways.

Despicably dishonest. Liars and thieves ALL -- from its top management down to the lowliest sellout.

Perminate Link for eBay Guaranteed Delivery Coming Soon   eBay Guaranteed Delivery Coming Soon

This user has validated their user name. by: eXtinctBay

Tue Jul 18 23:04:12 2017

@Marie

Yes, all sellers on eBay (or anywhere else) cannot have full control of everything.

But, for my business, not relinquishing at least a bit of control shows the powers that be that us sellers just cannot cater to every eBay whim if it does not make sense to our businesses.

If this program is embraced by their seller community at large, then the next step will be forced free returns,  and / or something to dig even deeper into our wallets.

With each seller update, eBay gains more revenue by just changing a rule or rules. Look at earlier this year- now we have lost 1/2 of our TRS discount for what? Thirty dollars to spend on promoted listings, which, if the item(s) sell, the final value fees are even higher??

Also, I do not have the time to pick and choose which listings to include in the program or not. This is where eBay should have put their money where their mouth was. Either all, or no items by a seller should be covered by Guaranteed Delivery.

Perminate Link for eBay Guaranteed Delivery Coming Soon   eBay Guaranteed Delivery Coming Soon

This user has validated their user name. by: Marie

Wed Jul 19 02:26:07 2017

@extinctbay

I don't honestly think this program will be as popular as you might think.  

"This is where eBay should have put their money where their mouth was. Either all, or no items by a seller should be covered by Guaranteed Delivery."  I don't understand this statement either.  Why?  This gives more control to the seller as they may want to test out the program first or they have items that they prefer not be in the program and other things they'd like in the program.  I get it that for you, selecting certain listings would not work for you.  But for others it will work great.

Perminate Link for eBay Guaranteed Delivery Coming Soon   eBay Guaranteed Delivery Coming Soon

by: Snapped This user has validated their user name.

Wed Jul 19 06:13:27 2017

"eBay will manage all customer service, so it will not create more work for sellers."

Wow.  I've never read a whole sentence that was an oxymoron before.  

Hilarious and frightening at the same time, too.


Perminate Link for eBay Guaranteed Delivery Coming Soon   eBay Guaranteed Delivery Coming Soon

This user has validated their user name. by: Rexford

Wed Jul 19 06:48:33 2017

Anytime there is a third party service (such as in the United States Postal Service) in the equation I will refrain from participating. No thanks.  USPS for the most part does a good job for us but they are not always scanning packages as they should and their delivery times often do not sync up with the delivery times that eBay messages to my customers.

And what I have learned in my many years selling on eBay is that the only thing that eBay can guarantee is that they will throw a small seller under the bus.

Perminate Link for eBay Guaranteed Delivery Coming Soon   eBay Guaranteed Delivery Coming Soon

by: DingDong This user has validated their user name.

Wed Jul 19 08:02:08 2017

Boy, this would be the week to get free shipping and items from me.

I am in walking distance of the post office and can easily drop off packages, except
This week, our city had flash floods and all 4 bridges were closed and everyone is bailing out water.

Ebay sure don't know who eBay's customer's are. The customer's are the sellers.
Where does eBay get the right to tell the customer, don't worry, you can keep the item and get a refund. BS !

With all the "Free Shipping" and "Free Returns" are training a new generation of buyers that will become so accustom to having it their way, whether if they want to "rent a dress", need a part of a completed item, can't read and so on that they will get their items free from small sellers.

Perminate Link for eBay Guaranteed Delivery Coming Soon   eBay Guaranteed Delivery Coming Soon

by: angryllama This user has validated their user name.

Wed Jul 19 08:13:02 2017

No way I'll   EVER  Opt In to this FUBAR  idea.   The CURRENT system works JUST FINE for me and I strongly feel that Any Self-Important BUYER who selected among equally good sellers to CHOOSE the (unlucky) one who had GUARANTEED Delivery Date enabled will be Trouble with a Capital T.  
I think it wrong-headed to think that ONLY "major player / Brick and Mortar" sellers would opt into the Door To Door Fiasco.  Why do I think that?  Because UNTIL they step their own favorite "foot" into ONE TOO MANY eBay Beartraps NEWBIE sellers are darn likely to BELIEVE the B.S. from eBay and EMBRACE each new BEARTRAP Policy in vain hopes of success and riches.

Perminate Link for eBay Guaranteed Delivery Coming Soon   eBay Guaranteed Delivery Coming Soon

This user has validated their user name. by: toolguy

Wed Jul 19 09:03:44 2017

I'm all for this new feature!

NOT

I have no guarantees on delivery, I'm not the Post Office. . .

Perminate Link for eBay Guaranteed Delivery Coming Soon   eBay Guaranteed Delivery Coming Soon

by: Barbbie This user has validated their user name.

Wed Jul 19 09:34:08 2017

So if I put all my 6.00 including shipping items on this plan, ebay could pay most of the purchase price for the customer when first class arrives a day late. (or instead of 3 or 4 days - 6 business days) Hummm.... Great Christmas present to buyers but maybe I will try being the buyer first rather than the seller, LOL!

One problem I would have is that I do not use ebay shipping labels so that would mean I have to process differently. Although I would love to send all those PR first class items with this service since their post office people keep telling me it takes 3 weeks not 4 days. Is there an option to just choose buyers located in PR?

Guessing this will not last past Halloween without ebay starting to sneak fault onto the sellers. I pick Halloween because that is the next event for which I believe people will want their items by a specific date and ebay will start taking the hit.  After Christmas it will be such a success that ebay will decide that since only sellers fault resulted in any refunds sellers will now guarantee their own delivery! Of course, that will be one of those unannounced changes!

Be very afraid of EBAY Customer Service handling your buyers for you! Frightening, terrifying, OMG!

Perminate Link for eBay Guaranteed Delivery Coming Soon   eBay Guaranteed Delivery Coming Soon

by: pace306 This user has validated their user name.

Wed Jul 19 10:15:04 2017

I've said it before and I'll say it again - with Ming's & Rexford's comments in mind.

ALL of this is smoke & mirrors, all of it.

If eBay wanted to make sure items got delivered ON TIME - they would make a deal with USPS like Amazon did AND instead of giving over $5 each time - give sellers a $3 credit to up ALL small shipments to PM. Nice and easy - but eBay WONT do it - since they really dont care about ship times unless they can get SELLERS to foot the bill. Better off - make your sellers buy a label from you, opt them in to a stupid guarantee program and try to get money from them that way. And, anyone that DOESNT do it - goes to the back of the line.

Hey BOBOMATIC - is that a PARTNER? or just a criminal?

eBay BETTER figure out a way to boost this quarters numbers - or they will be IN BIG TROUBLE. NOT "going out of business trouble", but stock price/confidence trouble(s).

After LAST months numbers (and he fact that Stubhub bailed thim out of a BD place), what will they report THIS time. (This is where MING's excellent analysis comes in) .... eBay needs to show growth, and it wont be comming from NEW SALES from their TV ads.

People just wretch when they think about eBay, and if anyone thinks its just me complaining fine - but when industry magazines like TWICE ignore you - its a BAD sign.

TWICE is part of the group that manages CES - the worlds LARGEST consumer electronics show in Vegas (every year Jan 6-9). When the biggest people in your field pretend you dont exist ... its a BAD thing.

So where WILL the numbers come from?  Just ask Ming & Rexford - they know - as do I and most here - from the SELLER yet again.

Like most programs - it starts out optional or on eBays back. The SLOWLY the terms change and it becomes the sellers problem. eBay will simply point to these types of new revenue streams and say "SEE - we made MORE MONEY this time!!". Truly - the emperor has no new clothes.

I ship same/next day - but I STILL wont participate - I try to opt out of as much as possible. When eBay buys %51 of the stock in my company (Im an LLC so theres stock if they want to buy any) THEN I'll let the people with no experience tell me what to do - or how it can benefit me.

As it is I pay to list, not showing my items - in their NATURAL order - is offensive and criminal.

Perminate Link for eBay Guaranteed Delivery Coming Soon   eBay Guaranteed Delivery Coming Soon

by: mcposty This user has validated their user name.

Wed Jul 19 10:48:10 2017

Sorry but I don't trust a company who says first class is Gaurentees 2 to 3 days when the usps says it's 2 to 5 days.

EBay are liars and should be investigated and a few people jailed.

Perminate Link for eBay Guaranteed Delivery Coming Soon   eBay Guaranteed Delivery Coming Soon

by: RL15 This user has validated their user name.

Wed Jul 19 11:16:01 2017


the scammers are waiting for this to start.

fleecebay is making it even easier for the scammers.

Perminate Link for eBay Guaranteed Delivery Coming Soon   eBay Guaranteed Delivery Coming Soon

This user has validated their user name. by: toolguy

Wed Jul 19 12:17:24 2017

My customers DON'T need eBay's guarantee

They have MINE!

99.99% of my customers are happy and in fact many come back and buy again and again and again. . .

Perminate Link for eBay Guaranteed Delivery Coming Soon   eBay Guaranteed Delivery Coming Soon

by: GrumpyHam This user has validated their user name.

Wed Jul 19 20:39:31 2017

Yeah, I'm going to jump right into this program!
LMAO... Not....

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