It's neither a game show nor a philosophical riddle, but it can be quite puzzling. We're referring to the regular plight sellers find themselves in when they have to decide whether something on eBay is a glitch or an intentional change.
eBay sellers are reporting a couple of glitches of concern. One is that they're unable to accept offers made through the Best Offer feature - according to one report on Ecommerce EKG
"Cannot accept offers. It shows there is an offer and I can see the amount but there is no box to click to accept or decline the offer. Have tried through email, messages, the item and view offers, and none offers a way to accept. Tough to sell things if I can't accept offers."
Sellers discussed the problem
on the eBay boards, where one seller said they were told eBay had made a change in order to "streamline" the offers page:
"In order to streamline the offers page they have removed the buttons (which have always been there) and have included them on a next page which you can access by clicking on the box which contains the buyer's ID. The explanation I was given was that there was too much confusion when there were multiple offers and people accidently responded to the wrong offer."
Other sellers said the customer service reps they had spoken to did not have the answer and nearly missed out on sales as a result, and they questioned why eBay had made the change without notifying sellers. Some were able to accept offers once they understood the new flow, but others said there was also a glitch related to accepting offers.
"eBay has a major glitch with their Buyer Protection Program. Here's what it says now in the "Coverage" area where the Buyer Protection blurb used to go:
Read item description or contact seller for details. See all details
(Not eligible for eBay purchase protection programs)
"The "See all details" is highlighted in blue, as to have a link to another page. It goes nowhere. There has been 100+ Community posts regarding this, and nothing has been done."
Sellers were quite upset, as it isn't merely that the buyer protection wording was removed, but was replaced by something they feel connotes negativity about the seller.
Sellers asked eBay during the weekly chat
yesterday: "Just when will MBG be fixed on listings ? 6 days now.................."
A moderator responded: "We don't have an exact timeframe but we do know it's a priority to be resolved. Be on the lookout for changes!"
That response resulted in more questions about what changes might be coming, as sellers wondered in a new thread
about the issue. As one seller said, "So now I wonder if this really wasn't a glitch afterall but just some big change in progress? That would explain why they seemed to be in no big rush trying to get it fixed and it was hard to get a straight answer about what was going on with it."
The moderator responded on the new thread, writing: "I want to apologize if the word "changes" sparked any confusion. By my statement, I simply meant to be on the lookout for when that coverage statement is corrected. We don't want to use the word soon or promise a set time for a fix as occasionally that fix can be delayed. It is something we're working on as a top priority and while we don't have an ETA, it's something we've escalated."
A reader pointed out, "It's wasn't just the "removal". It's what replaced it that's so bizarre."
The moderator returned at noon (today) to say the issue had been resolved. But sellers who participated in the thread may be waiting for the other shoe to drop.
So as for two of this week's eBay Riddles, it would seem that the problem of accepting offers was intentional (we think), while the problem of the missing buyer protection messaging was a glitch (we think).