|Wed May 31 2017 20:26:11|
eBay Called to Task over Unannounced Changes
By: Ina Steiner
eBay is making some significant changes without notifying sellers who are impacted by the moves. Sellers are left to stumble across the changes, in some cases investing time trying to get answers from eBay customer service reps. When they seek answers on the discussion boards, other sellers then become aware of changes.
Here are some recent examples of unannounced changes:
1) Best Offer.
eBay made a significant change
to Best Offer, its "haggling" feature. Sellers were shocked to see instead of receiving up to 3 offers from a single shopper, they suddenly were fielding up to 10 requests to lower their price. eBay moderators confirmed the changes in response to questions on discussion boards on Monday, casually stating the new changes had been rolled out on May 22nd.
2) Deactivating Listings.
eBay is deleting old listings
but there's no discernible pattern. eBay does send letters to sellers impacted - but only after it has removed their listings.
3) New Search Filter.
On May 1st - again with no notification - eBay added a feature to search
called "Deals & Savings" that allows shoppers to filter results by a mysterious algorithm.
On Wednesday afternoon, a seller on the eBay weekly chat board
asked moderators, "Why doesn't eBay think it should announce to the sellers when changes such as the recent Best Offers happen? I understand from a post on the sellers board it is up to 10 in certain categories & 5 in others. This may very well change the way a lot of sellers list. Any idea why something like this would roll out without an announcement?"
An eBay moderator offered the following response:
"This is something we've heard a lot of feedback about and I assure you, we are discussing how we present these changes. I can see how this could certainly be impactful for sellers and it is not our intention to surprise our community with new processes. I can't say specifically why this was not a part of a formal announcement, but can say we are working on improving communication going forward."