Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Wed May 31 2017 20:26:11

eBay Called to Task over Unannounced Changes

By: Ina Steiner

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eBay is making some significant changes without notifying sellers who are impacted by the moves. Sellers are left to stumble across the changes, in some cases investing time trying to get answers from eBay customer service reps. When they seek answers on the discussion boards, other sellers then become aware of changes.

Here are some recent examples of unannounced changes:

1) Best Offer. eBay made a significant change to Best Offer, its "haggling" feature. Sellers were shocked to see instead of receiving up to 3 offers from a single shopper, they suddenly were fielding up to 10 requests to lower their price. eBay moderators confirmed the changes in response to questions on discussion boards on Monday, casually stating the new changes had been rolled out on May 22nd.

2) Deactivating Listings. eBay is deleting old listings but there's no discernible pattern. eBay does send letters to sellers impacted - but only after it has removed their listings.

3) New Search Filter. On May 1st - again with no notification - eBay added a feature to search called "Deals & Savings" that allows shoppers to filter results by a mysterious algorithm. 

On Wednesday afternoon, a seller on the eBay weekly chat board asked moderators, "Why doesn't eBay think it should announce to the sellers when changes such as the recent Best Offers happen? I understand from a post on the sellers board it is up to 10 in certain categories & 5 in others. This may very well change the way a lot of sellers list. Any idea why something like this would roll out without an announcement?"

An eBay moderator offered the following response:

"This is something we've heard a lot of feedback about and I assure you, we are discussing how we present these changes. I can see how this could certainly be impactful for sellers and it is not our intention to surprise our community with new processes. I can't say specifically why this was not a part of a formal announcement, but can say we are working on improving communication going forward."




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Readers Comments

Perminate Link for eBay Called to Task over Unannounced Changes   eBay Called to Task over Unannounced Changes

by: ZZ This user has validated their user name.

Wed May 31 20:47:23 2017

Over a year ago eBay changed the wording in their help pages which had called using the message system to make offers a violation, to simply saying some sellers don't like it and if you do, blah, blah, blah.
To attempt to counteract this, sellers have a setting where they can prevent any questions from being asked from a listing to the message system, and can also pre-answer any question pertaining to offers there. However, those answers are nested under ''Other questions'', while eBay's own questions are not nested.
More importantly, while the desktop version successfully blocks questions, the Mobile version does not: a bug that has been reported repeatedly for more than 1 year and not fixed.

Perminate Link for eBay Called to Task over Unannounced Changes   eBay Called to Task over Unannounced Changes

by: phantom This user has validated their user name.

Wed May 31 23:22:28 2017

Another sign of eBay's death spiral and there desperate misguided attempts to save there behind, How many millions are they wasting trying to manipulate there sellers and the market place. One of these days we will get another unannounced change to eBay. GONE GONE GONE leaving sellers holding a lot of inventory.

Perminate Link for eBay Called to Task over Unannounced Changes   eBay Called to Task over Unannounced Changes

This user has validated their user name. by: Ming the Merciless

Thu Jun 1 00:22:22 2017

These "uannounced" changes have Brian Burke's grimy fingerprints all over them. Brian has NO respect for sellers. Therefore, he and his "seller experience" team thumb their collective noses at sellers who they believe deserve no respect whatsoever.

We small and medium sellers are nothing more than tools they that create their obscene free stock options and bonuses and freebie snacks.

Tools are things, not people. Therefore tools don't merit any consideration or respect. This mindset gives them self permission to treat us in any way they choose.

Most of the current sociopathic ebafia management has no collective memory of what happened when The Ho began abusing sellers:

So as a reminder, I recommend the ebay managers who read these blogs to read the following:

1. https://seekingalpha.com/article/66733-ebay-bares-its-ugly-new-face>
2.
https://seekingalpha.com/article/108336-ebays-donahoe-has-crow-for-tha
nksgiving#comment-316566

Karma
is happening NOW!

Perminate Link for eBay Called to Task over Unannounced Changes   eBay Called to Task over Unannounced Changes

by: Saintsteven This user has validated their user name.
Web Site

Thu Jun 1 00:23:59 2017

Another small change I've noticed recently is that I'm an "experienced seller", something to which I do not object but I would probably be a little unenthusiastic about that were I newcomer....

Perminate Link for eBay Called to Task over Unannounced Changes   eBay Called to Task over Unannounced Changes

by: Patricia This user has validated their user name.
Web Site

Thu Jun 1 00:29:46 2017

How long have they been in business and they still don't know how to communicate with the seller?  Bullsh*t!!!

Perminate Link for eBay Called to Task over Unannounced Changes   eBay Called to Task over Unannounced Changes

by: moonmyst This user has validated their user name.

Thu Jun 1 00:51:12 2017

eBay is NOT being "called to task" as the article suggests. eBay does whatever they want, when they want. They answer to no one!

Perminate Link for eBay Called to Task over Unannounced Changes   eBay Called to Task over Unannounced Changes

by: ySirTinLee This user has validated their user name.

Thu Jun 1 02:42:44 2017

The moderator sounds like its' giving a snow job.  Visualization: Sellers head resting in the lap of the moderator while the moderator strokes the sellers head like a dog. (LOL)  

Perminate Link for eBay Called to Task over Unannounced Changes   eBay Called to Task over Unannounced Changes

This user has validated their user name. by: Marie

Thu Jun 1 03:07:31 2017

Heck I had a CSR tell me recently that it is my responsibility to check the policies for any changes Ebay may have done since I last looked at a policy.

After I picked my jaw up off the floor I stated that no one has the time to continually read ALL THE RULES Ebay has and check for changes.  That alone would be more than a full time job.

Ebay could do an exceptions list if they so wished to.  Whenever they changed or added any wording on an existing policy or added a new policy, then a report would be generated to go to all members for notification.

Not an easy task, but it could be done.  

Perminate Link for eBay Called to Task over Unannounced Changes   eBay Called to Task over Unannounced Changes

This user has validated their user name. by: Marie

Thu Jun 1 03:08:58 2017

I forgot to add.  It could end up being a very cost effective move on Ebay's part as there is so much time lost in CS time because of members stumbling across these changes and they have questions.  

Perminate Link for eBay Called to Task over Unannounced Changes   eBay Called to Task over Unannounced Changes

by: Chicago48 This user has validated their user name.

Thu Jun 1 03:54:34 2017


Perminate Link for eBay Called to Task over Unannounced Changes   eBay Called to Task over Unannounced Changes
This user has validated their user name. by: Ming the Merciless
     
Thu Jun 1 00:22:22 2017
These "uannounced" changes have Brian Burke's grimy fingerprints all over them. Brian has NO respect for sellers. Therefore, he and his "seller experience" team thumb their collective noses at sellers who they believe deserve no respect whatsoever.

We small and medium sellers are nothing more than tools they that create their obscene free stock options and bonuses and freebie snacks.

Tools are things, not people. Therefore tools don't merit any consideration or respect. This mindset gives them self permission to treat us in any way they choose.

Most of the current sociopathic ebafia management has no collective memory of what happened when The Ho began abusing sellers:

So as a reminder, I recommend the ebay managers who read these blogs to read the following:

1. https://seekingalpha.com/article/66733-ebay-bares-its-ugly-new-face>R>2. https://seekingalpha.com/article/108336-ebays-donahoe-has-crow-for-tha

nksgiving#comment-316566
These
are very old news stories.  However, I agree with the "flea market" image.  The reason being is that there are a lot of little Ebays on the internet now that sell flea market stuff.

Perminate Link for eBay Called to Task over Unannounced Changes   eBay Called to Task over Unannounced Changes

by: FeelingFroggy This user has validated their user name.

Thu Jun 1 06:03:36 2017

Ebay isn't happy unless there is a lot of noise.

But like the old saying goes....ITS EBAYS PLAYGROUND.

Perminate Link for eBay Called to Task over Unannounced Changes   eBay Called to Task over Unannounced Changes

This user has validated their user name. by: Rexford

Thu Jun 1 06:47:07 2017

"filter results by a mysterious algorithm"

You mean yet another mechanism to steer sellers to eBay's enterprise darlings?

Perminate Link for eBay Called to Task over Unannounced Changes   eBay Called to Task over Unannounced Changes

This user has validated their user name. by: Rexford

Thu Jun 1 06:54:17 2017

Ming, those are great articles.

The sentence in one of them that reads "By alienating your members, Donahoe loses those same people he needs to buy from his wealthier retailers" hits the nail on the head.

This is when it started, and they have never let go of it. They are like a dog with a bone. Donahoe destroyed the perfect ecosystem of buyers and sellers.  Current management continues in his footsteps.

They never understood the magic of eBay, and they are too hardheaded and obtuse to even try to grasp how Donahoe's policies destroyed that magic and that perfect ecosystem.

Everything done, as the article states, is for the wealthy retailers.

Perminate Link for eBay Called to Task over Unannounced Changes   eBay Called to Task over Unannounced Changes

by: shootingcreek This user has validated their user name.

Thu Jun 1 08:02:15 2017

Love this statement in the links above
''Donahoe has made it clear he wants to rid eBay of its ''fleamarket'' image, by eliminating those very people who made eBay the strongest online market place in the world. The idea is that by ridding itself of the low-priced items, they can concentrate on larger retailers, and boost revenues with higher end items.'' Boy did they change their mind when they let the Chinese list on multiple ids $1.00 with free shipping.

Perminate Link for eBay Called to Task over Unannounced Changes   eBay Called to Task over Unannounced Changes

by: Flying Childers This user has validated their user name.

Thu Jun 1 08:30:32 2017

You could change the word "Ebay" to Etsy and it would be the same deal.

Thank you Ming for a walk down Memory Lane.

Perminate Link for eBay Called to Task over Unannounced Changes   eBay Called to Task over Unannounced Changes

by: GotToGetOut This user has validated their user name.

Thu Jun 1 08:44:31 2017

Ming, I think Ebay is on a downward spiral but, really, quoting articles from 2008??  

Perminate Link for eBay Called to Task over Unannounced Changes   eBay Called to Task over Unannounced Changes

This user has validated their user name. by: IDKwhoIare

Thu Jun 1 09:05:23 2017

Ming, I assume you will pay no attention to lurkers who never give any real input, yet have to take a moment to bust your chops.  Why? For pointing out that some older articles or blogs still apply and it is all the same game, just a different gang doing it. A very valid point, IMO.

Perminate Link for eBay Called to Task over Unannounced Changes   eBay Called to Task over Unannounced Changes

by: ccstreasure This user has validated their user name.

Thu Jun 1 09:09:49 2017

Its only a matter of time until AMAZON buys out Ebay or creates their own version of Ebay as they are taking over everything at this point anyway. I think most sellers at this point have been fed up with ebay for years now with all their changes into a corporate structure instead of the fun auction market it used to be without all their crazy rules and regulations they keep adding what seems like every other day. Not telling us about changes doesnt even surprise most of us at this point with the stuff they pull with us. As a seller I no longer even feel safe selling on Ebay as they seem to have this automated "protect the buyer only" system which leads to so much theft and unwanted returns no matter what the sellers terms and conditions are any more. Thats the other thing, now these days a sellers "terms and conditions" doesn't mean anything anymore. We could say..and this is happend to our store many a times...terms and conditions are we must know about any defects within 48 hours upon receiving the item, and we even extend that up to a week or so depending on the item as wed like to remain fair, but ebay makes it where our words dont matter, they allow customers to just return our items that were brand new and opened a month later and give them their money back as soon as the tracking number shows it was delivered! Weve had "defective items" returned to us a month later that werent even defective, the customer decided they just didnt want them anymore and decided to "claim" they were defective, yet we get the item back perfectly fine and now the item we sold brand new in a sealed box for lets just say $100, is now so used and open we have to resell it as now "used" for half that cost! Ebay just has no concern for its sellers yet they happily take our money monthly for our ebay stores and final value fees and what ever hidden fees they want to keep making up. The best one yet I couldn't get over was Ebay taking a percentage fee if we charge shipping! WHAT???? We get penalized for charging shipping? That doesn't even make sense! Sure, we can add the shipping cost into some of our items, but what about lower priced items? we have a bunch of items that we sell for around $2/$3 and now were supposed to eat the shipping? I got news for you corporeal money hungry soul sucking underground society called Ebay: The loest shipping we can use, using shipworks on items that weigh under 7oz is about $2.60, now what happend when sell an item for $2.25 and the shipping costs us $2.60? we are now paying money for the customer to take a product off our hands for free? I cant stand ebay anymore and thats why these changes they didn't tell us about doesn't even phase me in the least. Next theyll just start sending ebay reps out to our houses to pour sugar in our gas tanks and steal our mail out of our mail boxes.    

Perminate Link for eBay Called to Task over Unannounced Changes   eBay Called to Task over Unannounced Changes

This user has validated their user name. by: toolguy

Thu Jun 1 09:27:51 2017

@ ccstreasure

Do you sell on Amazon?

I don't think Amazon has the cash to buy eBay but Apple sure does!

Is Shipworks postage cheaper then eBay's is?

eBay charges $2.77 for 7 oz

Perminate Link for eBay Called to Task over Unannounced Changes   eBay Called to Task over Unannounced Changes

by: maxmad This user has validated their user name.

Thu Jun 1 09:55:31 2017

there is absolutely no need for ebay to communicate changes to their site,

I think it's fair to say ebay has taken over full control of it's sellers, so why would they say anything, what are you going to do about anyway, ebay controls everything

sellers are only shippers of ebay products, to ebay customers,





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