Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Wed May 24 2017 22:52:49

Will eBay Guaranteed Delivery Increase Returns?

By: Ina Steiner

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eBay announced this week it has updated the FAQs for its Guaranteed Delivery program that will be launching this summer. As we noted last summer when we first caught whiff of the program, it had tried a "guaranteed arrival" program in 2011, but it never got off the ground. 

Sellers are wondering how the new program will impact them. eBay explains in the FAQs:

Sellers have two options for Guaranteed Delivery. With either option, your listings show up to buyers as guaranteed:

1) Handling time - Sellers guarantee same-day or one-day handling. Then eBay determines the guaranteed delivery date.

2) Door-to-door - Sellers choose to take full control over their guaranteed delivery dates, based on their ability to deliver to various regions and their knowledge of their carriers’ service level by region.

What's really interesting is a video eBay published 4 weeks ago explaining the program from the buyer and seller's point of view. The abstract reads, "Coming in summer 2017, eBay buyers will see a guaranteed delivery date of 3 days or less on millions of eligible listings. Sellers who qualify will have the option to guarantee delivery by a specified date. Learn more at http://ebay.to/2owav3f"

In the video, you can see a toggle at the top of the search results page that is labeled, "Guaranteed to arrive in 3 days or less" that filters out the listings that don't offer the guarantee. A woman who sells on eBay explains to her sister's significant other that he can use eBay to buy the sister a birthday gift and use the Guaranteed Delivery program to make sure it gets there on time.

"If the package gets there late, eBay covers the buyer's shipping refund or provides a free return label," she tells him.

According to her statement, that means even if a seller ships on time, they might be seeing the item they sold returned to them simply because the carrier was late with delivery. Even if the return shipping is on eBay's dime, that still leaves the seller vulnerable to receiving returns, something that might have them balk at using the program given the increased risk of damaged returns.

Watch the video and pay special attention to the search filter and how the seller explains how the program works.




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Perminate Link for Will eBay Guaranteed Delivery Increase Returns?   Will eBay Guaranteed Delivery Increase Returns?

by: pace306 This user has validated their user name.

Wed May 24 23:22:42 2017

It will end up (hopefully) like ebaynow and all the other moronic ideas that the lame brains in San Jose thought of.

"Alexa, can you please teach eBay about ecommerce"

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This user has validated their user name. by: eXtinctBay

Wed May 24 23:29:50 2017

My post office is within walking distance from my home. Same with a UPS Store. I mail every package promptly, and my feedback reflects this.

Just as in the free returns plan they are attempting to roll out, this will bring more fraudulent activity to the site. And if a buyer strictly buys an item because of a guaranteed delivery date, or no cost rentals, this is not the type of customer my business needs.

Giving a refund because someone did not receive a gift package on time will not fix the problem. A seller may still receive a bad feedback due to promises made which cannot be kept due to uncontrollable circumstances.

Remember when eBay told their Top Rated / Plus sellers a couple of years ago to either offer 90 day holiday returns, or lose their discounts? And virtually no one opted into that program, and it was cancelled.


Sellers have to decide what is best for their businesses. If most all of them do not offer guaranteed delivery and no cost returns, eBay may decide to scrap these proposed changes.

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by: phantom This user has validated their user name.

Wed May 24 23:52:03 2017

eBay is going to loss there butt on this one. Late shipment reimbursements should come directly out of Wenigs salary.

Perminate Link for Will eBay Guaranteed Delivery Increase Returns?   Will eBay Guaranteed Delivery Increase Returns?

by: Trying-My-Best This user has validated their user name.

Thu May 25 01:29:44 2017

phew, at least there is no mention sellers who chose to participate must offer Free Shipping.  Let's see how many buyers step up and buy + PM postage of $12.85 0 for a 1.1 pound package based on eBay furthest distance preference, for example the typical  FL to West Coast transactions (for eBay to collect their 10% postage mononopoly money)

Every sale is a spin playing eBay Roulette.  This one is at least with minimal risk.  I ship same day/1 day Priority Mail and 99% of time my buyers receive within 2/3 days.  

If I sign up - my listing will state USPS PM is expected delivery date and is not guaranteed.by USPS.  Buyers who need a guaranteed date are to select either USPS Priority Mail Express, FedEx 2Day Service or FedEx Overnight option from shipping options.  That should cover it.  And,  if not, I will include in my mailings a photocopy of the USPS policy highlighting Priority Mail expectations of no guaranteed delivery dates.

Is this new game just for small sellers or are eBay's Big Box Stores and Vendors allowed to play too?

Perminate Link for Will eBay Guaranteed Delivery Increase Returns?   Will eBay Guaranteed Delivery Increase Returns?

by: Trying-My-Best This user has validated their user name.

Thu May 25 01:36:22 2017

One more question for eBay - say a buyer pays for this "guaranteed delivery" and receives it within 2/3 days ...do they still get to DING  the sellers Shipping DSR Metric to "teach us a lesson" that ACTUAL PM postage was unreasonably high?  





Perminate Link for Will eBay Guaranteed Delivery Increase Returns?   Will eBay Guaranteed Delivery Increase Returns?

by: Barbbie This user has validated their user name.

Thu May 25 02:26:21 2017

Will it increase returns? Absolutely!

Of course, it is hard to say if I would do it, since I don't know the specifics (for instance, sure, if I could only include express mail as guaranteed, I would do that, but first class, no way!)

I always ship same or next day unless it is a custom order and waiting on buyer for response!

However, ebay is really bad at anticipating when something will be delivered and I am not real trusting that ebay won't charge me for their mistake!

Would it be on an individual item basis (Maybe make some items that would qualify?) or would you have to offer on all your items?

Right now, I am leaning more toward opting out if possible!  

Perminate Link for Will eBay Guaranteed Delivery Increase Returns?   Will eBay Guaranteed Delivery Increase Returns?

This user has validated their user name. by: Marie

Thu May 25 03:10:37 2017

The HT options isn't that bad.  I would never even consider the D2D, but for some large sellers it may be something they might consider.

For sellers that currently offer 0-1 day handling and their tracking is getting verified the vast majority of time, the HT option could benefit them.

While the program doesn't give you a boost in searches, it does allow for a search filter for only listing that are in this program.  

Will it increase returns, certainly on the D2D option IMHO and maybe some in the HT option.  But it still something to consider.  It may work for some and may not for others.

@barbbie

"Right now, I am leaning more toward opting out if possible!"  You don't need to opt out if you never opt in.

Perminate Link for Will eBay Guaranteed Delivery Increase Returns?   Will eBay Guaranteed Delivery Increase Returns?

This user has validated their user name. by: mcfiver

Thu May 25 04:06:55 2017

The concept of guaranteed delivery is a great one - if you're the post office, UPS or FedEx. For eBay, it is absurd, asinine and a crystal clear example of committee busy work unfettered by reality.

Why encourage a program when control for delivery rests completely outside the sellers hands? A handling time guarantee is perfectly fine. But Guaranteed Delivery dates? It simply isn't possible for a seller to guarantee something so completely outside of our control. What's next? Perhaps we can guarantee another color for the sun.

If eBay wants to fix things, how about fix your self-destructive search. And remove the clusterf*ck of ads ('similar items' advertising) from my listings and make the item description mandatory viewing before bidding. And fix your clumsy outdated redundant listing steps, to name a few.

eBay needs to quit tampering with things that aren't broke. And they need to vet these idiotic schemes with experienced sellers who know what their customers want and have a track record of success. Or, better yet, give their staff 12 months vacation and let us get back to work.

Perminate Link for Will eBay Guaranteed Delivery Increase Returns?   Will eBay Guaranteed Delivery Increase Returns?

by: FeelingFroggy This user has validated their user name.

Thu May 25 06:09:19 2017

Ebays problem is that THEY CAN'T GUARANTEE ANYTHING as they don't have any control over the delivery service.

Anytime Ebay says free or guaranteed one should run away fast.

Perminate Link for Will eBay Guaranteed Delivery Increase Returns?   Will eBay Guaranteed Delivery Increase Returns?

by: Tiffee Jasso This user has validated their user name.

Thu May 25 06:12:48 2017

I have a 2 shipping window and so hopefully guaranteeing postal folks will deliver the item in 3 days or less does not apply to me. My experience with UPS and FEDEX has been 5 to 10 days for delivery. I don't know how anyone can get them to deliver any faster unless you pay expensive Express rates.  

Perminate Link for Will eBay Guaranteed Delivery Increase Returns?   Will eBay Guaranteed Delivery Increase Returns?

This user has validated their user name. by: VV

Thu May 25 07:28:51 2017

Why would I offer something that I have no control over?

Perminate Link for Will eBay Guaranteed Delivery Increase Returns?   Will eBay Guaranteed Delivery Increase Returns?

by: JWsax This user has validated their user name.

Thu May 25 08:20:57 2017

More jackassery from the ebuffoons.
While my sales hold steady or increase slightly the percentage coming from ebay gets smaller all the time I am happy to say.

Perminate Link for Will eBay Guaranteed Delivery Increase Returns?   Will eBay Guaranteed Delivery Increase Returns?

This user has validated their user name. by: Rural artist

Thu May 25 08:25:09 2017

When will Ebay sellers get it? Ivestors want to sink this boat.  

Perminate Link for Will eBay Guaranteed Delivery Increase Returns?   Will eBay Guaranteed Delivery Increase Returns?

by: Trying-My-Best This user has validated their user name.

Thu May 25 09:29:42 2017

We all know too well eBay Executive Staff doublespeak.  

Google and click on  this:  Ebay Guaranteed Delivery Update FROM ACTUAL EBAY EMPLOYEE'S. LIVE interview by RockstarFlipper

If you offer PM within your shipping options and a buyer filters Guaranteed Delivery in search ... any seller offering PM is offering Guaranteed Delivery whether you like it or not.  

According to this eBay Employee if you don't want to Guarantee Delivery - give no shipping options in your listings and only ship Standard Slow 5-10 day Post or First Class.










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by: uppercutknives This user has validated their user name.

Thu May 25 09:41:31 2017

Ebay has no control over the US Postal service delivery nor do I. So what makes them think they can guarantee delivery and better than I can? I won't be participating.

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by: leathermermaid8 This user has validated their user name.

Thu May 25 09:47:17 2017

This kind of thing only works when a business owns, designs and/or manufactures the goods sold.  

Then and ONLY then would eBay have the ability to offer the type of service that Amazon does.  There is a reason Amazon stock is trading at $1,000. and eBay's is, what, $35.00?

They keep claiming they are a ''tech'' company.  Then the only thing they own is the servers and website that the goods sold are maintained on.  They would be better served improving the functionality of their site and spinning off big box and new merchandise onto the Half.com site.

Everything else belongs to the individuals and businesses that are using their site.  Period.  There are no eBay 'warehouses,'' either, so their not renting floor space.

I'm not a seller but even I can see where there's no allowance for snowstorms that prevent deliveries, incomplete addresses for customers that live in complexes, scanning errors at the shipping companies and people who just like to return things instead of going into a store and actually LOOKING at and handling things they want to buy.  

When this tech company figures out a way to ''beam'' goods into Mr. and Mrs. Picky Picky Picky's home, maybe it will work.

And by the way, even Amazon Prime members don't always get speedy shipping and they do occasionally cancel the chronic returner.

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by: epuise This user has validated their user name.

Thu May 25 10:38:25 2017

If someone is a late orderer, but not willing to accept NOT 'getting it" on Christmas / Birthday... I don't need them. Plus... I can see "buyers" watching that tracking # like a hawk... playing "free shipping refund" roulette... No thanks... There is NO reduction in FEES to join this... just a "hope" of better exposure.

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This user has validated their user name. by: FEEbay

Thu May 25 10:45:42 2017

Will not be participating. DONE with jumping through hoops for these morons... 3 day handling time, 14 day returns, 15% restock fee, and shipping charged for heavier items is going to begin for us on June 1st, and if that means less sales on Ebay...SO BE IT

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by: mcposty This user has validated their user name.

Thu May 25 10:49:00 2017

This shall fail. EBay will get sick of paying for the parcel service mistakes. Because priority packages not arriving on time happens a lot.


At any rate it is stupid because it's stating the obvious. Heyblook..gaurentee to arrive in 2 days after you pay for 2 day priority. Duh.


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by: Denny This user has validated their user name.
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Thu May 25 11:03:37 2017

Simple. Anyone that would promise a huge group of People spread across the US or world and out of their control like the Post office, FedEx, or UPS will consistently keep a promise they make has to be insane.

Denny

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