"People are basically good. This is the founding principle of what is now one of the world's leading marketplaces, enabling over $84 billion of commerce every year. Based on this simple belief in people, we have used commerce as a force for good, empowering people and creating opportunity for all."
That's how eBay CEO Devin Wenig began a post on Tuesday about eBay's "Global Impact journey" introducing a new report about eBay's goals around its "environmental, social and governance" impact.
The irony won't be lost on sellers who read the other announcement coming out on the same day
where eBay announced a surprise Summer Update
. In it, eBay included the following major points:
- Buyers and sellers should use eBay Messaging to communicate. Listings and other eBay pages can no longer contain contact information such as email, phone numbers, and social media links effective September 2017
- Starting in September 2017, we will update our links policy to limit the types of links and domains permitted in listings.
As readers understand, these policies are designed to accomplish the following:
- prevent sellers from communicating fully with buyers;
- prevent sellers from marketing their brands (God forbid a buyer should want to come back and buy from that seller again if they had a great experience);
- prevent sellers from taking transactions offline (not an unreasonable goal).
So while people are basically good, it seems sellers are not to be trusted.