|Sun Feb 12 2017 19:11:47|
Is eBay Letting Buyers Off the Hook?
By: Ina Steiner
eBay is being coy about buyer requirements when it comes to claims of goods received damaged in the mail. Does it require them to work with sellers on shipping insurance claims or not?
The topic came up on eBay's recent weekly chat session with users, and referred to the insurance that shipping carriers (or independent third party firms) offer when packages are damaged during delivery.
A seller asked, "Recently on the boards it has been posted by reps that eBay requires buyers to cooperate on insurance claims with a seller. They stated there are protections for a seller if a buyer does not. Could someone offer a bit of clarification on this matter, and please explain what protections are available."
An eBay moderator replied, "We actually are not able to elaborate on this any further. There are certain protections or guidelines that we choose to keep internal so as to minimize any chance of exploitation or fraud. If you run into a situation like this, just know we have options available and reach out to us with the details."
Shipping carriers and companies that offer insurance to senders (sellers) require recipients (buyers) to cooperate so they can examine the packaging and determine the cause of the damage before paying out on a claim.
A user pointed out that if the buyer returns the damaged item to the seller, that voids the insurance coverage. They said buyers were getting wise to the problem and were "getting tons of stuff for free with no repercussions whatsoever."
Have you encountered an issue where a buyer refused to cooperate with you over a claim of a damaged package? How big of a problem is it?