|Fri Nov 24 2017 22:17:11|
eBay Vows to Deal with Serial Bid Retractors
By: Ina Steiner
Would you like the ability to block serial bid retractors on eBay? Everyone makes mistakes, that's why eBay allows bidders to retract their bids if they enter the incorrect amount. But we've noticed sellers growing increasingly frustrated with serial bid retractors - those who seem to be gaming the system on a regular basis in order to find out what other bidders' high left bids are.
Buyers and sellers discussed the issue in this thread
. Retractions make buyers suspicious that the they are coming from sellers trying to bid up the price of their listings.
Sellers also have to deal with retractions late in the auction when there's not enough time for legitimate bidders to react - as one seller explained, "It robs you of the legitimate bids and the time left in the auction to get them."
Some users thought eBay should suspend bidders with too many bid retractions. And several sellers expressed an interest in having eBay add a criterion to the Buyer Requirement feature that lets them set parameters for who can bid on their auctions - so that sellers could block buyers who made X number of retractions in X number of months.
Another complaint from users discussing the issue in May
was that there was no easy way to report suspicious bid retractions.
In September, an eBay moderator posted a comment (in the first thread above) and said the company had recently ramped up its attention to enforcing the Bid Retractions policy.
If you use the auction format as a buyer or seller, let us know if bid retractions are a problem for you.