eBay is conducting a survey asking sellers about its "M2M" member-to-member messaging system. The first question asked recipients if they were aware of the "no personal contact info allowed in messages" eBay policy.
Sellers have reported that the policy has resulted in wrist-slaps, restrictions, and suspensions in eBay's attempt to penalize users for taking transactions off eBay, but many say the enforcement of the policy
is deeply flawed.
eBay followed the initial survey question with ones relating to possible changes to the system:
"eBay is considering possible feature additions to its member-to-member (M2M) communications. For the set of features given below, please rate your requirement on a three-point scale between "Must have this feature" and "Don't need this feature.""
The features included the following:
- From messages, turn dates and times into links that you can add to your calendar.
- Add a photo to a message.
- Search your messages for any keyword that you want.
- Show the date and time that a message was read.
- Add a PDF of product specifications to a message.
- Within messages, see a conversation with someone all at once.
- Be able to put your messages into different folders.
- The username and feedback score of a person sending you a message.
- In messages, automatically show answers to your buyer for common questions. For example, if they ask about a return, automatically show them how to initiate a return so that you do not have to intervene.
"eBay is also considering feature additions which can make responding to buyer messages easier and user friendly. For the set of features given below, please rate your requirement on a three-point scale between "Must have this feature" and "Don't need this feature.""
- Custom one-click responses that you set up yourself, such as:
- Let me take a look and get back to you
- I can combine shipping if you buy more than one item
- I won't break up the set to sell just one
- Send offers to the person sending you a message about a particular item
- One-click present responses that eBay provides for you, such as Yes, No or Thanks
- As a seller, offer an exclusive discount for the person sending you a message
- Let buyers start an item return directly from a message
- Initiate a video chat between buyer and seller about a listing
- From within messages, offer an exclusive bundled package deal of several items
- Start a voice call via eBay between a seller and a buyer to discuss a listing.
Have you been impacted by the new policy, and what do you think of the changes eBay is considering to member-to-member messaging?