Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Tue Oct 17 2017 20:49:42

eBay Exec Brian Burke Answers Seller Questions

By: Ina Steiner

Sponsored Link

eBay Seller Evangelist Brian Burke went into the eBay discussion boards this afternoon to answer questions from sellers. He's well known by long-time sellers, having joined eBay in 1999.

In an introduction to the thread, an eBay moderator wrote, "He knows that over the last week there have been issues with Best Offer auto-applied to Auctions & also with the reporting of impressions for Promoted Listings. Brian is happy to try to address any questions, if he is unable to answer, he will get your questions to the appropriate team here at eBay, and he will follow up with an answer as soon as the information is available."
 
When a seller said he was glad Burke knew about the problems and asked, "can he tell why this stuff keeps happening," Burke responded:

"As you can imagine, eBay is a large marketplace, with many features and capabilities. It is never our goal to disrupt our sellers businesses. I'm confident we will get better on this. Bob Kupbens is working directly with our product partners to improve the way we introduce changes to the marketplace that should limit these events from occurring in the future. Thanks for selling on eBay."

One participant said some sellers have received warning messages about selling off eBay simply because they received a request from a potential buyer for their contact info - "You now have sellers afraid to answer questions from buyers because of this."

Burke responded:

"Thanks for sharing this and I have read similar accounts. If you have a specific seller who had the issue, please email it to me and I will send it to our Trust department. We shouldn't be warning sellers/buyers for off eBay sales when they do not have contact information included - it is not our intent. Specific use cases help since Trust can look at the case and educate an agent or, if it was an automated detection, look at adjusting the detection models. Thanks for selling on eBay."
 
Burke also offered this advice when the topic of combined shipping arose:

"Check out this blog from Griff. You should be able to combine shipments. Ideally you will pass on the shipping savings to the buyer. You can also set up promotions in the Marketing tab in Seller Hub to allow buyers to combine items and receive a shipping discount - this may incent the buyer to combine the purchases up front, rather than you having to combine them after."

Users raised a number of issues during the chat (and asked some tough questions) that provide insight into the challenges they face selling on the marketplace. You can read the full chat session on this thread.




Comments (55) | Leave Comment | Permalink

Readers Comments

Perminate Link for eBay Exec Brian Burke Answers Seller Questions   eBay Exec Brian Burke Answers Seller Questions

by: Volvo351 This user has validated their user name.

Tue Oct 17 22:17:48 2017

Ina, you've capitalized "Seller Evangelist" as if it's this guy's official job title. Seriously, is this a Thing? When are they bringing out the Kool-Aid? And no, I'm not drinking any!

Perminate Link for eBay Exec Brian Burke Answers Seller Questions   eBay Exec Brian Burke Answers Seller Questions

This user has validated their user name. by: eXtinctBay

Tue Oct 17 22:28:39 2017

''It is never our goal to disrupt our sellers businesses. I'm confident we will get better on this. Bob Kupbens is working directly with our product partners to improve the way we introduce changes to the marketplace that should limit these events from occurring in the future. Thanks for selling on eBay.''

I am glad I read this post before I retire for the night.

Now I can sleep well knowing Brian Burke, Bob Kupbens, and Griff are working to make eBay a better place to do business.****

Do they REALLY know what is going on with their site?? Or are these execs just sitting back and counting their money??? In the opinions of most, at least two of these long-term employees need to just go away. After tomorrow's financials come out, who knows what will happen.

****DISCLAIMER: This was meant to be sarcastic, not at all serious.

Perminate Link for eBay Exec Brian Burke Answers Seller Questions   eBay Exec Brian Burke Answers Seller Questions

by: eBay Shill Buster This user has validated their user name.

Tue Oct 17 22:53:54 2017

LOL, time to clean house and get some executives that actually understand programing and technology.

These junior executives know as sellers do that Devin is not the CEO the company needs, but they have to be Devin's yes men to keep their jobs, the Board of Directors is to blame for sitting back and allowing Donahoe's hand picked replacement to ruin this one time great marketplace.

eBay is a disgrace heading the same direction Yahoo did due to a sub par CEO.

Perminate Link for eBay Exec Brian Burke Answers Seller Questions   eBay Exec Brian Burke Answers Seller Questions

by: pace306 This user has validated their user name.

Tue Oct 17 23:02:53 2017

I read through the posts ..... as usual they were hand picked, derisive, hand picked and full of garbage.

D level employees who use "cool, hip terms" yet do very little.

eBay and its stupid contact policies ... and when a poster asked him to tell the TRUTH - its all about eBays FVFs (just because some buyer wanted to contact a seller for product info) his answer was rude and "thats the way eBay does it now" ..... REALLY? Amazon just started providing buyers home phone numbers JUST SO YOU COULD CONTACT THEM. D level indeed.

Trinton etc protected the emperor with no new clothes ... sad sad sad.

Well Burke - lets see if you can lie your way to above %3 growth ...

Perminate Link for eBay Exec Brian Burke Answers Seller Questions   eBay Exec Brian Burke Answers Seller Questions

This user has validated their user name. by: Ming the Merciless

Tue Oct 17 23:59:37 2017

I won't waste my time reading comments made by one of ebafia's biggest Pusillanimous Prevaricators who has, in fact, gone out of his way since 1999 to make it as difficult and unprofitable as possible for many sellers.

Perminate Link for eBay Exec Brian Burke Answers Seller Questions   eBay Exec Brian Burke Answers Seller Questions

by: Tim This user has validated their user name.

Wed Oct 18 00:11:31 2017

So Brain is "Seller Evangelist" now? He once told me, on the phone, that eBay managment - himself included - thought sellers were a nuisance. Oh, he told me that things were "changing"... but I didn't believe him then and I certainly don't buy the "Seller Evangelist" label now.

Perminate Link for eBay Exec Brian Burke Answers Seller Questions   eBay Exec Brian Burke Answers Seller Questions

by: eBay Shill Buster This user has validated their user name.

Wed Oct 18 00:11:42 2017

Here you go Ming, he told one thing that was true, eBay is using sub contractors to code that mess of a website and Seller Hub.

Quote:   Bob Kupbens is working directly with our product partners to improve the way we introduce changes to the marketplace that should limit these events from occurring in the future.

Perminate Link for eBay Exec Brian Burke Answers Seller Questions   eBay Exec Brian Burke Answers Seller Questions

by: Chicago48 This user has validated their user name.

Wed Oct 18 01:31:31 2017

Ebay needs a BIG OLD "Report a problem" button for sellers & buyers, like AMAZ has.  

Perminate Link for eBay Exec Brian Burke Answers Seller Questions   eBay Exec Brian Burke Answers Seller Questions

by: unknown This user has validated their user name.

Wed Oct 18 03:38:24 2017

I'd glance through it for a giggle (like he doesn't remember donahoe and the 90 day notifications to sellers so he acts 'surprised' and says he's confident they'll get 'better' at this? How many flippin years do they need?) but I can't read that silly gray font they still use. I can read about 2 lines and then get a headache from squinting so much.

Too bad cause their unrequested immediate payment required doesn't allow me to combine shipping and makes sellers pay paypal fees MULTIPLE times for what should be one payment. I also can't use my postage provider of choice doing things grief's 'blogged' way AND would force me into that gawdawful hub thing.

I thought grief was the seller's advocate?  

Perminate Link for eBay Exec Brian Burke Answers Seller Questions   eBay Exec Brian Burke Answers Seller Questions

by: FeelingFroggy This user has validated their user name.

Wed Oct 18 05:31:29 2017

Just more double speak from the forked tongue flakes in the ivory tower. He should have just kept his mouth shut as he adds nothing of subtance to any conversation.

Perminate Link for eBay Exec Brian Burke Answers Seller Questions   eBay Exec Brian Burke Answers Seller Questions

by: JWsax This user has validated their user name.

Wed Oct 18 07:18:52 2017

I'm 100% sure that nobody who has ever been an active seller on ebay has any influence with the  blowhards and liars in charge there.
I don't think any large business has ever had as much love from its customers or had that love turn to contempt and hatred the way ebay has.

Perminate Link for eBay Exec Brian Burke Answers Seller Questions   eBay Exec Brian Burke Answers Seller Questions

by: ignatz This user has validated their user name.

Wed Oct 18 08:02:54 2017

Brian Burke? A couple years ago, he was flogging the heck out of "Seller Defects" and what a GREAT thing that was.

And just look at what's going on here.  A multi-billion dollar company's representative addresses the company's complete, ongoing failure to maintain control over changes to their production website by saying "yeah, some guy named is gonna talk to some 'product partners' and that **should** fix the problem."

NO recognition of the problem.  NO plan.  NO timetable.

Instead: "Bob will go talk to some people."

What a joke.

Perminate Link for eBay Exec Brian Burke Answers Seller Questions   eBay Exec Brian Burke Answers Seller Questions

by: frustrated This user has validated their user name.

Wed Oct 18 08:38:19 2017

Here is my question for Brian Burke. (having missed the original timing, since I was revising listings for some idiotic crap they just decided we can't have in them.....)

Does anyone ANYONE  (even 1 employee will make me happy) remember the reason ebay was designed and put up on the web??  

My guess is to MAKE MONEY SELLING THINGS PEER TO PEER.

Am I crazy or is that no longer the goal on this site??

Or maybe it was designed to make dum-dum sellers like me PAY A FEE just to hope that possibly something might sell??

WAIT, I KNOW. The point of ebay staying online is so that some person with an MBA can have a job, right?  Regardless to whether their field of study was e-commerce or finance, or engineering.  Did I guess right?

Perminate Link for eBay Exec Brian Burke Answers Seller Questions   eBay Exec Brian Burke Answers Seller Questions

by: Whatever This user has validated their user name.

Wed Oct 18 08:42:20 2017

Hate to say it but as long as I keep selling I don't worry about all their stupid glitches - I just try to work around them and keep building my inventory elsewhere - you can't change city hall - we (sellers) are not in charge. We never have been.

Perminate Link for eBay Exec Brian Burke Answers Seller Questions   eBay Exec Brian Burke Answers Seller Questions

by: Jim The St This user has validated their user name.

Wed Oct 18 08:56:48 2017

and with it all, comes a tax cut for them

Perminate Link for eBay Exec Brian Burke Answers Seller Questions   eBay Exec Brian Burke Answers Seller Questions

by: eBay Shill Buster This user has validated their user name.

Wed Oct 18 10:38:49 2017

LOL, this second rate executive team at eBay loves to copy Apple, Devin actually thought he was as innovative as Steve Jobs at eBay open when he was telling sellers how important Seller Hub was to the future of eBay.

Now they copy Apple again who had Guy Kawasaki as our Chief Evangelist, this becomes a bigger folly by the day.

Now we know that eBay is not even programming their own site and we have 'Product Partners' doing the dirty deed, it is no wonder they need to clean house at the top of management, they don't even control their own platform any longer.

Perminate Link for eBay Exec Brian Burke Answers Seller Questions   eBay Exec Brian Burke Answers Seller Questions

This user has validated their user name. by: Don Wagner

Wed Oct 18 11:54:08 2017

As a former IT Manager, Project Management Consultant and Process Improvement Specialist, it has been obvious for years what is going on at eBay - offshore programming (regardless of where their Partner Companies are supposedly located), lack of eCommerce expertise, slavishly trying to make it look like ''Management Goals'' of cost reduction and new features have been met - all at the expense of broken features and nonsensical assumptions about the end-user's needs..

''We listened to you, so we did something that makes no sense'' (Management cluelessly demanded we break this feature - but don't worry - if it falls flat, their out as well as ours is that it is your fault). That is why CSR's will tell you that they have never heard any reports of the problems we are all having - it is swept under the carpet as long as possible not to fool us, but to fool eBay's upper-level management.

I guarantee you the third-party programmers have no idea what the eBay buying/selling process is actually trying to do or even what eCommerce is about - plus it's a great way for actual eBay employees to report to upper-level Management that the issues lie with ''those guys'' instead of themselves.

I've seen it a dozen times - the hardest part is waiting for a clueless company like this to actually die - it is so painfully slow -

Aaaaaaaaaaaaaaaaaarrrrrgggggggghhhhhhh!!!!!!!!!!!!!!!
Aaaaa
aaaaaaaaaaaahhhhhhhhhhhhhhhhhhh!!!!!!!!!!!!!!!

Perminate Link for eBay Exec Brian Burke Answers Seller Questions   eBay Exec Brian Burke Answers Seller Questions

This user has validated their user name. by: toolguy

Wed Oct 18 11:56:47 2017

Good

Send him over to this thread: Stronger Browser Security Standards (HTTPS)

https://community.ebay.com/t5/Selling/See-Full-Item-Des
cription-As-a-buyer-I-don-t-like-it-as-a-seller/m-p/27629848#M1066876

Perminate Link for eBay Exec Brian Burke Answers Seller Questions   eBay Exec Brian Burke Answers Seller Questions

by: Scotty This user has validated their user name.

Wed Oct 18 12:44:43 2017

''eBay Exec Brian Burke Answers Seller Questions''

isn't this an oxymoron....?

Perminate Link for eBay Exec Brian Burke Answers Seller Questions   eBay Exec Brian Burke Answers Seller Questions

by: eBay Shill Buster This user has validated their user name.

Wed Oct 18 13:58:27 2017

Devin was dancing at the HQ celebrating the India holiday the other day, well he should just sell the company to an Indian Holding company since they are already programming the site and get this folly over with.

How sad that he brags at eBay open that eBay technology takes a back seat to no one in the technology business.

He must think sellers are a bunch of morons to fall for such lunacy, Yahoo was lightyears ahead of eBay in every facet of technology and still could not compete.

Think about who eBay is competing with, Google, Amazon, Walmart, not to mention Facebook, Shopify and Big Commerce.

Now what hope does eBay have with Devin at the helm? .

Click to view more comments
1 2 3  [Next Page]


Login is required to post comments.
To sign in to leave a comment using your AB Verify User Name, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.