eBay Seller Evangelist Brian Burke went into the eBay discussion boards this afternoon to answer questions from sellers. He's well known by long-time sellers, having joined eBay in 1999.
In an introduction to the thread, an eBay moderator wrote, "He knows that over the last week there have been issues with Best Offer auto-applied to Auctions & also with the reporting of impressions for Promoted Listings. Brian is happy to try to address any questions, if he is unable to answer, he will get your questions to the appropriate team here at eBay, and he will follow up with an answer as soon as the information is available."
When a seller said he was glad Burke knew about the problems and asked, "can he tell why this stuff keeps happening," Burke responded:
"As you can imagine, eBay is a large marketplace, with many features and capabilities. It is never our goal to disrupt our sellers businesses. I'm confident we will get better on this. Bob Kupbens is working directly with our product partners to improve the way we introduce changes to the marketplace that should limit these events from occurring in the future. Thanks for selling on eBay."
One participant said some sellers have received warning messages about selling off eBay simply because they received a request from a potential buyer for their contact info - "You now have sellers afraid to answer questions from buyers because of this."
"Thanks for sharing this and I have read similar accounts. If you have a specific seller who had the issue, please email it to me and I will send it to our Trust department. We shouldn't be warning sellers/buyers for off eBay sales when they do not have contact information included - it is not our intent. Specific use cases help since Trust can look at the case and educate an agent or, if it was an automated detection, look at adjusting the detection models. Thanks for selling on eBay."
Burke also offered this advice when the topic of combined shipping arose:
"Check out this blog from Griff. You should be able to combine shipments. Ideally you will pass on the shipping savings to the buyer. You can also set up promotions in the Marketing tab in Seller Hub to allow buyers to combine items and receive a shipping discount - this may incent the buyer to combine the purchases up front, rather than you having to combine them after."
Users raised a number of issues during the chat (and asked some tough questions) that provide insight into the challenges they face selling on the marketplace. You can read the full chat session on this thread