Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Tue Jan 17 2017 13:04:01

Etsy Launches Multi-Seller Checkout

By: Ina Steiner

Sponsored Link

Etsy launched a new checkout that lets buyers purchase items from multiple shops with a single payment - it's rolling out to buyers over the coming weeks. However, it only works for items where the seller offers Etsy's Direct Checkout payment system. (Here is a link to information about Direct Checkout if you're not familiar with the feature.)

Etsy explained in an announcement today, "Previously, buyers had to pay for items from different shops by going through the checkout process separately for each shop they purchased from. We know from our research that they would sometimes abandon additional items in their cart after completing their first transaction. With multi-shop checkout, purchasing from more than one Etsy seller at a time will be easier and faster, and that's better for everyone."

Some key points to note:

"If you don't have Direct Checkout enabled in your shop, your items will be in a separate section below the multi-shop-eligible items in the shopper's cart and buyers will need to purchase them in separate transactions."

"After buyers complete a multi-shop purchase, they'll receive an email from each Etsy shop they purchased from with the shop's unique branding, location and the seller's Message to Buyer."

Sellers are starting to weigh in - one who thought it was a positive move raised an important issue impacting sellers who offer items that can be personalized: 

"This is a great feature! Definitely an added convenience for buyers!! With this however, I hope you will consider adding a text box variation to the listing page for personalized items. The note to seller box is often overlooked now and with multiples on one page, buyers may not understand that they have to input their personalization for each shop."

Given the potential for initial confusion and kinks to work out, kudos to Etsy for not introducing the new system during the holidays.

We were unable to test the system as of yet because it's not yet available for our account. Let us know what you think and if it's enabled in your account yet.




Comments (7) | Leave Comment | Permalink

Readers Comments

Perminate Link for Etsy Launches Multi-Seller Checkout   Etsy Launches Multi-Seller Checkout

by: Sierra This user has validated their user name.

Wed Jan 18 01:06:44 2017

I don't have the new checkout yet either, but I've been reading about it in the forums.

Apparently shoppers can only use one coupon code per checkout. And there's also some concern that the coupon code might accidentally get applied to the entire purchase rather than the one shop where it belongs. Whoops!

I've never used ''saved for later,'' but apparently those things are not organized by shop. This definitely needs to get fixed!

Perminate Link for Etsy Launches Multi-Seller Checkout   Etsy Launches Multi-Seller Checkout

This user has validated their user name. by: Jono

Wed Jan 18 05:12:04 2017

I wonder if Etsy could help eBay fix their pretend checkout so buyers don't have to pay postage on multiple purchases from the same seller & then ask for a refund.....if the postage cost doesn't put them off buying altogether!

Perminate Link for Etsy Launches Multi-Seller Checkout   Etsy Launches Multi-Seller Checkout

by: Flying Childers This user has validated their user name.

Wed Jan 18 09:18:03 2017

Etsy is doubling down to screw the sellers.  They just removed the Paypal icons to force buyers into direct checkout.

This is just another thuggish move by Chad & Co.  When is the Attorney General or Federal Prosecutor going to do something about these crooks?

Perminate Link for Etsy Launches Multi-Seller Checkout   Etsy Launches Multi-Seller Checkout

by: TMoore This user has validated their user name.
Web Site

Wed Jan 18 13:50:33 2017

Flying Childers: First of all, it's a move I had not anticipated because I thought they had such a shopping cart in place. Second, anyone who has a PayPal account KNOWS that they can use their credit card to pay via PayPal. Removing the icons only clears the confusion. Buyers are not "forced" into using Direct Checkout. They have the option to use it, and why would you want to force buyers to use PayPal alone? Figure it out, or do your research before you go off half-cocked.

Perminate Link for Etsy Launches Multi-Seller Checkout   Etsy Launches Multi-Seller Checkout

This user has validated their user name. by: IDKwhoIare

Wed Jan 18 18:21:00 2017

Reading in the Forums about Sellers not getting paid for days or weeks by Etsy has stopped me from signing up for their Direct Checkout.  There were other objections I had after reading their TOU as well.  When I see that Etsy is solvent enough to keep Checkout stable and I stop hearing about the major SNAFUs on a regular basis...maybe.  If they try and force people like me into it, we just leave.  

My sales dropped off a cliff (not found in searches?) when they launched the new format they felt was viewed better by cell phones.  I am already thinking about moving on.

Perminate Link for Etsy Launches Multi-Seller Checkout   Etsy Launches Multi-Seller Checkout

by: Flying Childers This user has validated their user name.

Thu Jan 19 08:08:30 2017

Responding to TMoore:  please understand that most people simply do not read anymore.  They don't read item descriptions, they don't read payment options, they don't read the terms of special orders, etc. etc.  This is just the way it is these days because the education system no longer teaches children how to read and write.  

So we have millions of people who are functional illiterates who can't write a simple sentence in the English language, but who have been taught that everything can be done with the push of a button or the swipe of a finger across a screen.

99.9% of the buyers online fit this description, even the ones who use Etsy.  If they put something in the cart and get as far as checkout, then see two buttons, one for direct checkout with credit card icons and the other with a Paypal button that says nothing, they will pick the DC button every time.

I will never understand people who come on this forum who have such a nasty attitude toward the hard working sellers of Etsy and Ebay.  Do you honestly think that we come here because we want to get abused by people who have no idea what the hell they are talking about?

ECB is one of the best places for sellers to exchange information and even gripes about what is being done in the online market places.  There are many very established and successful sellers who come here and share their wealth of knowledge with others.

If you don't have something factual to add to the discussion, maybe you should label your remarks as "opinion."

Perminate Link for Etsy Launches Multi-Seller Checkout   Etsy Launches Multi-Seller Checkout

by: meh This user has validated their user name.

Tue Jan 24 23:25:12 2017

just saw this help section

https://www.etsy.com/help/article/1939

it implies paypal check out doesn't  include accepting credit cards 😠  my sales have plummeted since they removed the credit card icons from the cart.  didn't  realize this had happened until a couple of previous customers  emailed me.  i just invoiced them and asked them to contact me directly for  future orders.  etsy is now all but dead for me.



Login is required to post comments.
To sign in to leave a comment using your AB Verify User Name, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.