More changes are on the way at eBay, and not to be left out are the discussion boards. On Tuesday, the eBay Community Team posted a message
to tell users it was "reimagining the online Community experience at eBay."
"At its core, eBay is a place to sell, buy, connect, and learn - but most importantly - eBay is a place to belong," the team wrote, "And, our online Community plays a big part in making that happen. Thank you in advance for sharing your thoughts as we build the best Community experience together."
Users had lots of suggestions for the team, including adding more boards similar to the way they had been structured prior to 2014, as well as making the forums a place users could go to get answers from eBay.
"I would like to see more participation by eBay reps on the board to answer questions or direct a seller with a problem to a department that can help," a seller wrote.
"Get someone to actually READ the boards," said another, "... someone who is able to act on glitches when they are reported ... someone who has actual knowledge of policies and procedures ... someone who can pass along some of that tribal knowledge to those who need it most."
One seller said the whole point of the boards was not only to help newbies, "but to bring collectors and fans to a communal place to discuss their favorite things. And if you bring collectors here to discuss their favorite things - those same collectors will probably start/continue shopping on eBay for them."
eBay said it did have plans to have eBay employees engaging more with users particularly where questions are left unanswered. "This is part of a new engagement model. Employees from across the company - product, customer service, seller experience, etc - will be reading through posts and jumping in with info where it makes sense."
And users should expect to see more of an eBay presence on various boards over the next several weeks, the Community Team wrote.
eBay also revealed it will be launching a new enhanced profile feature for the new Community, "which will allow you to feature listing, tell a bit about yourself, share pictures, etc." The Community team moderator said users would have the ability "to share a bit more about yourself and your store on the Community."
The coming changes will mark the third time in 4 years eBay has made major changes to the boards. In 2013, eBay moved the boards
to a new platform, from LiveWorld to Lithium. (That's when employee posts went from a pink box to a blue border.)
And in 2014, eBay overhauled the boards
again, consolidating them from 100 to far fewer, doing away with such popular boards as "Trust & Safety" and, according to many users, making it more difficult to find information.
You can read more about the coming changes and learn about eBay's new community manager in Thursday's Newsflash (available now
In the meantime, let us know what you think about plans and what you'd like to see.