Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Wed Aug 10 2016 20:28:20

eBay to Revamp Forums, Promises Greater Staff Participation

By: Ina Steiner

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More changes are on the way at eBay, and not to be left out are the discussion boards. On Tuesday, the eBay Community Team posted a message to tell users it was "reimagining the online Community experience at eBay." 

"At its core, eBay is a place to sell, buy, connect, and learn - but most importantly - eBay is a place to belong," the team wrote, "And, our online Community plays a big part in making that happen. Thank you in advance for sharing your thoughts as we build the best Community experience together."
 
Users had lots of suggestions for the team, including adding more boards similar to the way they had been structured prior to 2014, as well as making the forums a place users could go to get answers from eBay.

"I would like to see more participation by eBay reps on the board to answer questions or direct a seller with a problem to a department that can help," a seller wrote.

"Get someone to actually READ the boards," said another, "... someone who is able to act on glitches when they are reported ... someone who has actual knowledge of policies and procedures ... someone who can pass along some of that tribal knowledge to those who need it most."

One seller said the whole point of the boards was not only to help newbies, "but to bring collectors and fans to a communal place to discuss their favorite things. And if you bring collectors here to discuss their favorite things - those same collectors will probably start/continue shopping on eBay for them."

eBay said it did have plans to have eBay employees engaging more with users particularly where questions are left unanswered. "This is part of a new engagement model. Employees from across the company - product, customer service, seller experience, etc - will be reading through posts and jumping in with info where it makes sense."

And users should expect to see more of an eBay presence on various boards over the next several weeks, the Community Team wrote.

eBay also revealed it will be launching a new enhanced profile feature for the new Community, "which will allow you to feature listing, tell a bit about yourself, share pictures, etc." The Community team moderator said users would have the ability "to share a bit more about yourself and your store on the Community."

The coming changes will mark the third time in 4 years eBay has made major changes to the boards. In 2013, eBay moved the boards to a new platform, from LiveWorld to Lithium. (That's when employee posts went from a pink box to a blue border.)

And in 2014, eBay overhauled the boards again, consolidating them from 100 to far fewer, doing away with such popular boards as "Trust & Safety" and, according to many users, making it more difficult to find information. 

You can read more about the coming changes and learn about eBay's new community manager in Thursday's Newsflash (available now).

In the meantime, let us know what you think about plans and what you'd like to see.




Comments (48) | Leave Comment | Permalink

Readers Comments

Perminate Link for eBay to Revamp Forums, Promises Greater Staff Participation   eBay to Revamp Forums, Promises Greater Staff Participation

by: val2525 This user has validated their user name.

Wed Aug 10 21:58:25 2016

I hope eBay plans to fire Lithium.  

eBay lost a LOT of free product and seller advertising when they reduced the boards and usage died.  I can't count how many times a new buyer would tell me they found me on "the eBay boards".  Not to mention the awesome placement posts on the old boards got on Google and other search engines.

Perminate Link for eBay to Revamp Forums, Promises Greater Staff Participation   eBay to Revamp Forums, Promises Greater Staff Participation

by: alaska This user has validated their user name.

Wed Aug 10 22:17:18 2016

eBay is going to start listening to its users? They will read what some of us say and then ignore it. You can't teach an old dog new tricks.

Perminate Link for eBay to Revamp Forums, Promises Greater Staff Participation   eBay to Revamp Forums, Promises Greater Staff Participation

by: pace306 This user has validated their user name.

Wed Aug 10 22:46:11 2016

ALL the mumbo jumbo BS talk means is that they have NEW people to clean and sanitize the boards, nothing else.

When Lithium operated the boards, the mod(s) acted as if they WERE on Lithium!

All this will be is an attempt to white wash eBays image as a majority of the posts are highly critical of eBay and like 1 way negatives - eBay cant afford to scare off buyers who may read the boards and find out the TRUTH(s) about how eBay treats its sellers.

Its a cleanup job ....   nothing to see here - lets move on shall me?

Perminate Link for eBay to Revamp Forums, Promises Greater Staff Participation   eBay to Revamp Forums, Promises Greater Staff Participation

by: FeelingFroggy This user has validated their user name.

Wed Aug 10 23:45:29 2016

Until they get rid of the know it all hot air blasters who now try to rule the forums nothing will change.

There are regular posters out there that are bullies, and think that every word they spew should be god like.

Until they clean out those idiots it will just be the same old bully pulpit.

Perminate Link for eBay to Revamp Forums, Promises Greater Staff Participation   eBay to Revamp Forums, Promises Greater Staff Participation

by: alaska This user has validated their user name.

Wed Aug 10 23:55:32 2016

How about a board for reporting fraud and fakes. That is something you will NEVER see!

Perminate Link for eBay to Revamp Forums, Promises Greater Staff Participation   eBay to Revamp Forums, Promises Greater Staff Participation

by: Patricia This user has validated their user name.
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Thu Aug 11 00:13:22 2016

Gee like we haven't heard this before.  What baloney...maybe they are beginning to realize they killed the golden goose and are now trying to bring it back to life? .....nah!

Perminate Link for eBay to Revamp Forums, Promises Greater Staff Participation   eBay to Revamp Forums, Promises Greater Staff Participation

This user has validated their user name. by: Mercy the Mingless

Thu Aug 11 00:16:04 2016

Ebay/Wenig might want to review the nasty and often dishonest posts of the past ''Community Leader'' called ''Jeff'' to see how NOT to do it.

He used to make me wonder, ''How many ways can this company find to mistreat its customers?''.

Perminate Link for eBay to Revamp Forums, Promises Greater Staff Participation   eBay to Revamp Forums, Promises Greater Staff Participation

by: mcposty This user has validated their user name.

Thu Aug 11 00:52:01 2016

Nearly every staff that ever did respond lied out their teeth.

Id rather they just get rid of lithium go back to the old boards, way better. They condensed the topics and pretty much broke everyone up.

Ebay cant even do forums right

Perminate Link for eBay to Revamp Forums, Promises Greater Staff Participation   eBay to Revamp Forums, Promises Greater Staff Participation

This user has validated their user name. by: LasVagueness

Thu Aug 11 01:13:44 2016

It has been my personal experience that 'tech support' doesn't really grasp the gist of a complaint or inquiry. The proof of the pudding is in the canned responses that *often* have nothing to do with your inquiry.  

Perminate Link for eBay to Revamp Forums, Promises Greater Staff Participation   eBay to Revamp Forums, Promises Greater Staff Participation

by: Paul W This user has validated their user name.

Thu Aug 11 02:40:06 2016

There used to be some good discussions on the Stamp Collecting board, but then eBay in its infinite wisdom lumped all collectibles into one board, which is pretty much useless.  There still might be a stamp topic somewhere there, but one can only scroll past so many ''How much is this treasure that I found at Goodwill worth?'' before one gives up and leaves eBay for another more interesting destination.  Most topics there have 0 to 1 response.  Way to kill a board, eBay!

Perminate Link for eBay to Revamp Forums, Promises Greater Staff Participation   eBay to Revamp Forums, Promises Greater Staff Participation

This user has validated their user name. by: Marie

Thu Aug 11 03:44:09 2016

All we can do is hope the do a much better job than they did the last time they revamped the boards.  While the boards are still useful, they are no where near as useful as they use to be.  

However I sure don't miss some of those unofficial groups that formed on some of the boards like the old Feedback Board or PS board.  Dang those people could get crazy.  If you didn't agree with what they posted, some would long in with another posting ID so they could agree with themselves or give themselves high compliments.  It was quite funny at times.  Especially when they would get called out for the behavior, but it never seemed to stop them.

Perminate Link for eBay to Revamp Forums, Promises Greater Staff Participation   eBay to Revamp Forums, Promises Greater Staff Participation

by: FeelingFroggy This user has validated their user name.

Thu Aug 11 06:34:00 2016

I would think that Ebay might be better off if they started to fix some of the glitches before spending their dollar on some useless whining board that creates more problems then it will ever solve.

Perminate Link for eBay to Revamp Forums, Promises Greater Staff Participation   eBay to Revamp Forums, Promises Greater Staff Participation

This user has validated their user name. by: Rexford

Thu Aug 11 06:48:28 2016

Feelingfroggy says "Until they get rid of the know it all hot air blasters who now try to rule the forums nothing will change."

Isn't that the truth, but it isn't anything new.  I haven't looked at those boards in many years, but what a cast of characters I remember. And God forbid that someone should disagree with some of those know it alls who all seemed to be joined at the hip. (Of course it was quite funny and dramatic when two or more of the know it alls would butt heads.)

So how many times have they revamped those boards?

Perminate Link for eBay to Revamp Forums, Promises Greater Staff Participation   eBay to Revamp Forums, Promises Greater Staff Participation

This user has validated their user name. by: Rexford

Thu Aug 11 06:53:12 2016

Does anyone remember (years ago) the  kerfuffle between TobyTweezer and Tuesday somebody?  (I didn't spell the user IDs exactly right but they were two who were joined at the hip and then had a big dramatic fall out on the boards.)

Perminate Link for eBay to Revamp Forums, Promises Greater Staff Participation   eBay to Revamp Forums, Promises Greater Staff Participation

by: Donkey This user has validated their user name.

Thu Aug 11 08:00:02 2016

Ebay needs to pull out the 1992 version of ebay and reinstall.

These constant unneeded terrible changes have ruined ebay.

Perminate Link for eBay to Revamp Forums, Promises Greater Staff Participation   eBay to Revamp Forums, Promises Greater Staff Participation

by: pace306 This user has validated their user name.

Thu Aug 11 08:51:49 2016

I'll beleive it when they FINALLY get rid of that IDIOT Griff's Wednesday column ... does the mand know the answer to ANY question (at all) ?

Perminate Link for eBay to Revamp Forums, Promises Greater Staff Participation   eBay to Revamp Forums, Promises Greater Staff Participation

by: mcposty This user has validated their user name.

Thu Aug 11 09:08:37 2016

Half the forum are ebay employees in disguise..got a whole shill army going there.

Still not as bad as amazon forums.

Perminate Link for eBay to Revamp Forums, Promises Greater Staff Participation   eBay to Revamp Forums, Promises Greater Staff Participation

This user has validated their user name. by: Ric

Thu Aug 11 09:15:23 2016

Yawn.... This effort to restore a sense of community is about a decade too late.  

eBay has done such a thorough job of alienating board users and decimating the community feel of eBay that no changes or any amount of employee engagement will restore what they intentionally sacrificed.

Mark my words, this employee engagement effort will be a limited effort.  In the future, when eBay seeks to reduce costs to impress Wall Street, this employee engagement will be abandoned.

Perminate Link for eBay to Revamp Forums, Promises Greater Staff Participation   eBay to Revamp Forums, Promises Greater Staff Participation

This user has validated their user name. by: Beanie

Thu Aug 11 09:21:30 2016

I have to say watching some of those scuffles between posters was hilarious and was some of the best, cheap entertainment around. Then there were the cliques and they acted like bullies at a middle or high school. I'd just get my ''popcorn'' and watch them go at it. Some fun days for sure.

Perminate Link for eBay to Revamp Forums, Promises Greater Staff Participation   eBay to Revamp Forums, Promises Greater Staff Participation

by: gizmo This user has validated their user name.

Thu Aug 11 09:31:59 2016

Why bother , just get timed out with one negative word. Boards are one sided , just like ebay.

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