Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Sun July 10 2016 15:51:00

Warning: Check Your eBay Settings

By: Ina Steiner

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Reports are coming in today from sellers who say eBay has changed some settings on their listings without notice or permission. "I can't believe eBay has converted all of my Auctions to their Global Shipping Program - again!!!" wrote one EcommerceBytes reader.

Another wrote, "I use the traditional eBay listing page. They have made their Global Shipping default. It is selected when you use international shipping." The reader explained that it wasn't easily seen, but that it could be deselected by the seller assuming they notice it.

Two sellers also discussed the issue in a thread on the eBay discussion boards on Sunday. "Noticed this AM that on "Sell Similar" form, Global Shipping is checked off - i.e. you have to "uncheck" it to opt out.-very sneaky," a seller wrote. "I don't know how long this has been the case, but it's very easy to miss-especially when you're not expecting it." Another seller said they observed the same thing.

One of the readers who contacted us on Sunday wrote back and said, "They are also making free shipping default. This is showing up in my Basic eBay Store account."

Sellers are advised to check their listings and be careful when listing and relisting. Let us know if you've experienced this problem today.




Comments (39) | Leave Comment | Permalink

Readers Comments

Perminate Link for Warning: Check Your eBay Settings   Warning: Check Your eBay Settings

This user has validated their user name. by: Philip Cohen
Web Site

Sun Jul 10 18:47:38 2016

Let's face it, everyone by now should know that you have to watch eBay very carefully; never leave your wallet unattended when eBay is around, and, regrettably, you have to take the time to re-read every letter/word in the/any contract every time you interact anew with eBay ...

The eBay executive suite—where the incompetent mingle with the disingenuous, the unscrupulous, the malevolent, the outright criminal, and the just plain stupid. ...


Perminate Link for Warning: Check Your eBay Settings   Warning: Check Your eBay Settings

This user has validated their user name. by: The End

Sun Jul 10 20:21:54 2016

Once again, a favorite Ebay category I've not visited in over 4 years used to have over 250,000 (a Quarter MILLION ) items , is now down to a paltry 71,000.
That's not a "decline", it's a CRASH.
Ebay MISMANAGEMENT = Ebay DEATH SQUAD.

Perminate Link for Warning: Check Your eBay Settings   Warning: Check Your eBay Settings

by: pace306 This user has validated their user name.

Mon Jul 11 00:03:12 2016

The BIGGEST surprise is that people are "still surprised" that things like this happen.

Global Shipping is a GOLD MINE for eBay and so eBay (being EVERY SELLERS BEST FRIEND), opts you in aka does whats best for eBay.

1) eBay gets a kick back from Global Shipping aka Pitney Bowes.

2) eBay gets further revenue by mischarging VAT and customs amounts - keeping the extra or unwarranted charges

3) eBay finds something for some of the 11,000+ employees to do

4) eBay gets a kick back from USPS for package amounts (rebates)

5) eBay colludes with overseas manufacturers to charge sellers (US based) with "Parallel Importation violations" (VERO infraction) and the ONLY "magical solution" is ... that items ship via Global Shipping (wouldnt you know it!)

It goes with out saying that this like all other programs on eBay is full of fraud and lies.

It used to be that when you shipped via Global Shipping there was no SNAD, no defectives, no INR .... once it passed through GS in KY - that was it. Now, GS provides sellers ZERO protection - its just a shipping program and NOTHING else ..... what a shame.

Perminate Link for Warning: Check Your eBay Settings   Warning: Check Your eBay Settings

by: moreintheattic This user has validated their user name.
Web Site

Mon Jul 11 00:27:21 2016

There really should be a class action lawsuit against eBay for this.  For starters it's Illegal.  I buy mainly antique paper goods from eBay sellers and ALL antique paper that is 50 years old or older is DUTY FREE and we are getting nailed for it.  Check the URL I've left which is an official Canadian Government website stating this as a fact.  

Perminate Link for Warning: Check Your eBay Settings   Warning: Check Your eBay Settings

This user has validated their user name. by: LasVagueness

Mon Jul 11 00:37:23 2016

Both my accounts still show an opt out.  

Perminate Link for Warning: Check Your eBay Settings   Warning: Check Your eBay Settings

by: Sierra This user has validated their user name.

Mon Jul 11 00:47:02 2016

Not necessarily related, but maybe.

For the last month or so, I've had a funky new listing form. It has some weird shipping thing that I **cannot** figure out. Can anyone explain this to me? In particular, how can I see which of my listings are using which shipping setting. They should all be the same, as far as I know but eBay, in its infinite wisdom, has spread my listings across about 10 different shipping settings!

Perminate Link for Warning: Check Your eBay Settings   Warning: Check Your eBay Settings

by: dfactor32 This user has validated their user name.
Web Site

Mon Jul 11 01:47:56 2016

There is alot of sneaky stuff that goes on with ebay on top of the expensive fees this why it is better to create you own website and slowly start to drift away as your are building up your own website with out having to worry about fees and profit more from your items market your site and products on social media  

Perminate Link for Warning: Check Your eBay Settings   Warning: Check Your eBay Settings

This user has validated their user name. by: Rexford

Mon Jul 11 07:10:04 2016

Here they go again. We ended ALL international selling when they implemented their crazy return policies.  I'm guessing they shot themselves with that one because I have read that many other sellers did the same.

I've never witnessed such contemptuous boldness by a company on an on-going basis. They really do think, as it relates to legal standards, that they are untouchable.

Perminate Link for Warning: Check Your eBay Settings   Warning: Check Your eBay Settings

This user has validated their user name. by: Ric

Mon Jul 11 09:22:30 2016

eBay's insidious practices such as opting sellers into Global Shipping program against their will is one of a laundry list of objections that keeps driving sellers out of the marketplace.

If eBay truly wants to grow their seller base, they need to end these underhanded actions that violate the sellers choice of how they conduct business and with whom.

eBay is inviting suspended sellers back into the fold, but with anti seller actions such as this, they are reminding those sellers why they were happy to have been thrown under the bus by eBay in the first place.

While management desperately needs to grow sales, forcing sellers into cross border selling is actually working against their ultimate goal.

Perminate Link for Warning: Check Your eBay Settings   Warning: Check Your eBay Settings

by: Bidonmine This user has validated their user name.

Mon Jul 11 09:32:48 2016

I phased out all my international shipping over the last few years except for postcards and ads/pin-ups.
Ebay keeps trying to put those items into the global shipping program which would increase the buyers cost by several dollars. I am protecting my buyers by not using the global shipping program (but I have to watch every relist).

Perminate Link for Warning: Check Your eBay Settings   Warning: Check Your eBay Settings

by: JimBob This user has validated their user name.

Mon Jul 11 10:04:30 2016

I am pissed about this ....
I just had a $15 item sell to a guy in Bahrain ...

I had NOT offered any international shipping options, which apparently caused ebay to NOT sent the buyer an invoice ....

Now the buyer is seeing that he has to pay $13.50 shipping cost to receive his $15 item and is not happy ...

I don't blame him ...

and I am truely pissed off at ebay...

 

Perminate Link for Warning: Check Your eBay Settings   Warning: Check Your eBay Settings

by: candyk This user has validated their user name.

Mon Jul 11 10:13:22 2016

Thank you so much for publishing this info- sure enough, my preference was changed.  I am now going through everything to see if anything else was changed without my permission.

Perminate Link for Warning: Check Your eBay Settings   Warning: Check Your eBay Settings

by: Barbbie This user has validated their user name.

Mon Jul 11 10:14:10 2016

Thanks for the warning - I had been opted in!

Perminate Link for Warning: Check Your eBay Settings   Warning: Check Your eBay Settings

This user has validated their user name. by: WOODJUNGLE! ON EBAY

Mon Jul 11 11:44:51 2016

$13.50 to ship to Bahrain? That's dirt cheap. I would love those shipping rates. Is that what they pay through GSP?  Maybe I should look into it.  We certainly can't ship for that low of an amount.

Perminate Link for Warning: Check Your eBay Settings   Warning: Check Your eBay Settings

This user has validated their user name. by: toolguy

Mon Jul 11 11:51:55 2016

eBay can change my listings but the customer can't pay without a US based Paypal account & a US shipping address.

I've been thru this before, after explaining that it is ILLEGAL to ship my US Military Surplus Tools to foreign countries, eBay see's the light and changes everything back to the way it was.

I would hate to call the Pentagon on my beloved eBay. . .

Perminate Link for Warning: Check Your eBay Settings   Warning: Check Your eBay Settings

by: The Grey Fox This user has validated their user name.

Mon Jul 11 11:57:09 2016

We use third-party listing services through Auctiva, not the eBay listing form, so I'm guessing this doesn't affect us. Anyone hear if this change is affecting third-party listings?

Perminate Link for Warning: Check Your eBay Settings   Warning: Check Your eBay Settings

This user has validated their user name. by: Don Wagner

Mon Jul 11 12:08:56 2016

Hello all - You were right - I checked my preferences and Global Shipping had been turned back on.

Perminate Link for Warning: Check Your eBay Settings   Warning: Check Your eBay Settings

This user has validated their user name. by: Rexford

Mon Jul 11 12:36:13 2016

I checked my settings, and sure enough they opted me in even though I don't even ship internationally.

Ina, will you please ask someone at eBay why?  And please ask them if it was a glitch or was it intentional, and if it is intentional, I would love to hear a detailed explanation of why they would do this when the sellers have clearly chosen what shipping preferences they prefer.

Perminate Link for Warning: Check Your eBay Settings   Warning: Check Your eBay Settings

This user has validated their user name. by: toolguy

Mon Jul 11 12:54:59 2016

I just checked all of my preferences and I'm still good to go!

No changes. . .

Perminate Link for Warning: Check Your eBay Settings   Warning: Check Your eBay Settings

by: Bidonmine This user has validated their user name.

Mon Jul 11 12:56:59 2016

my accounts had been opted back in.... I have opted out.

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