Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Fri July 8 2016 22:26:20

Amazon Sellers Cheer Story about Chinese Fakes

By: Ina Steiner

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Online sellers are buzzing about a news story that exposes a major problem they face: the problem of fakes and copycats flooding in from overseas. 

CNBC's story, "Amazon's Chinese counterfeit problem is getting worse," is being shared on social media groups where sellers congregate. "I hope that someone at Amazon is paying attention," wrote one seller on Facebook. "I have lost track of how many designs of mine are being illegally reproduced and sold on Amazon," tweeted another.

According to the article, "In Amazon's quest to be the low-cost provider of everything on the planet, the website has morphed into the world's largest flea market - a chaotic, somewhat lawless, bazaar with unlimited inventory.

"Always a problem, the counterfeiting issue has exploded this year, sellers say, following Amazon's effort to openly court Chinese manufacturers, weaving them intimately into the company's expansive logistics operation."

Sellers have told us how frustrating the process of reporting copycats and counterfeiters can be - Amazon requires sellers to make test purchases to prove their claims. While small sellers may feel unable to fight back, a major brand sued Amazon over the issue in April - see the story here.

Counterfeits are a big problem for sellers, but they face other challenges as well. In Sunday's EcommerceBytes Update newsletter, Cynthia Stine discusses some of these problems.

Cynthia works with sellers every day to help them when they run into trouble on Amazon - some have gone bankrupt or had nervous breakdowns while waiting for the company to respond.

She says sellers who are generating millions of dollars in sales a month are being judged by people who have no clue on how to sell on Amazon, alleging its seller performance workers are untrained with high turnover - "We see conflicting answers, bad English, bad decisions and bad behaviors every day," she writes.

But the purpose of her column is constructive - she hopes that by explaining to Amazon management the challenges sellers face and including concrete suggestions for change, it will benefit both sellers and Amazon.

Keep an eye out for Cynthia's column and let us know what you think. And let us know what challenges you face and what improvements Amazon could make.

Update 7/10/16: Here is a link to the article, which is already getting a ton of attention from Amazon sellers who, we're being told, are forwarding it to Amazon.




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Readers Comments

Perminate Link for Amazon Sellers Cheer Story about Chinese Fakes   Amazon Sellers Cheer Story about Chinese Fakes

by: Donkey This user has validated their user name.

Sat Jul 9 09:02:48 2016

Ebay is the same way.
The illegal Chinese fakers have destroyed my ebay business and ebay has done nothing.

I have been reporting fakers for five years now.  There are more fakers than ever.

Perminate Link for Amazon Sellers Cheer Story about Chinese Fakes   Amazon Sellers Cheer Story about Chinese Fakes

This user has validated their user name. by: Ming the Merciless

Sat Jul 9 11:57:00 2016

As long as corporations like ebafia and Amazon are ruled by the greed lust of their stock compensated executives, dishonesty and fraud will continue to flourish.

Neither of these ethics free corporations give a damn about who or how much their policies damage American sellers because they see the Pacific Rim like China and India as their future. American sellers are the past, and we are completely expendable whenever it's profitable.

Karma has all but destroyed ebafia and the eminently deserving Ho, and karma will eventually get Jeff Bezos.

The general public must be educated about Amazon just as ebafia abused sellers significantly contributed to the near has been status of ebafia.

Perminate Link for Amazon Sellers Cheer Story about Chinese Fakes   Amazon Sellers Cheer Story about Chinese Fakes

by: maxmad This user has validated their user name.

Sun Jul 10 07:46:58 2016



it really doesn't matter how many complaints, companies like amazon and ebay get for promoting and selling fake items, bottom line is they make A LOT of money from this activity, and they can put the full blame on their sellers, they are also shielded from all legal responsibility thru user agreements,

They know exactly what they are doing, this CNBC article is laughable to amazon, ebay and counterfeiters, they have been doing this for years, no one can stop these corporations,

Customers who want the ''real'' item should NOT use amazon or ebay and buy it directly from the manufacturer's website.  


 

Perminate Link for Amazon Sellers Cheer Story about Chinese Fakes   Amazon Sellers Cheer Story about Chinese Fakes

This user has validated their user name. by: White Rabbit

Sun Jul 10 14:48:15 2016

and dont think about buying real handmade on Etsy as the fraud, fake handmade, copyright IP Theft thrives there. and generally at the front of search on Etsy. My guess? the management of all these 3 sites have a vested interest in these fraud sellers doing well.. as in kickbacks.

Perminate Link for Amazon Sellers Cheer Story about Chinese Fakes   Amazon Sellers Cheer Story about Chinese Fakes

This user has validated their user name. by: Ming the Merciless

Sun Jul 10 15:34:25 2016

@maxmad

Painting all ebafia and amazon sellers with a single brush is a mistake. Many sellers are selling legitimate, branded products on these and other platforms.

There are also those selling fakes and counterfeits. Price is sometimes an indicator. Educate buyers in your product descriptions.

Perminate Link for Amazon Sellers Cheer Story about Chinese Fakes   Amazon Sellers Cheer Story about Chinese Fakes

by: zenbreeze This user has validated their user name.

Mon Jul 11 00:08:44 2016

They've been killing me on Amazon and elsewhere. They use actual images of my paintings and make jewelry and other items.  Clearcut illegal copyright infringement in the US.  They seem able to sell here no problem but aren't subject to our laws.

Perminate Link for Amazon Sellers Cheer Story about Chinese Fakes   Amazon Sellers Cheer Story about Chinese Fakes

by: Chicago48 This user has validated their user name.

Mon Jul 11 03:56:31 2016

I honestly believe the sites are overwhelmed and don't have enough employees to police the fakes.

Perminate Link for Amazon Sellers Cheer Story about Chinese Fakes   Amazon Sellers Cheer Story about Chinese Fakes

by: amos This user has validated their user name.

Mon Jul 11 08:06:46 2016

We are a midsize company that sells directly to Amazon, we do not sell on Amazon ourselves.  Every one of our items has legitimate 3rd party sellers and also 3rd party sellers we have no idea who they are.  When we complained to Amazon, they told us to buy the item and open up a case.  We did it a couple of times and it was a joke.  So we got our lawyers involved, and they sent out cease and desist letters to one company as a test.  That company removed the product, but one month later they came back.  So we spent $2000 to remove an item for one month.  Amazon had no interest in our issue.  We dont have the money to chase hundreds and hundreds of copy cats so we gave up.  One day this will implode and Amazon will have to face their own music.

Perminate Link for Amazon Sellers Cheer Story about Chinese Fakes   Amazon Sellers Cheer Story about Chinese Fakes

by: maxmad This user has validated their user name.

Mon Jul 11 10:57:37 2016

@Ming the Merciless

Yes your right, there are many more sellers who are legit, and I should not label them all bad, but unfortunately when amazon and ebay allow so many fake items on their platform, it ruins the reputation of everyone,

This is why We removed our company name from both platforms last year, and sell under different names / aka distributer, we didn't want our good company name to be connected / represented and destroyed by these companies, who couldn't care less about their actions

Perminate Link for Amazon Sellers Cheer Story about Chinese Fakes   Amazon Sellers Cheer Story about Chinese Fakes

by: TMoore This user has validated their user name.
Web Site

Mon Jul 11 13:34:31 2016

See, this is what I was talking about years ago, when I stopped dealing with Amazon, eBay, and Etsy.
They are too big for their own britches; Amazon especially since it went out of its way to undercut book prices and drive bookstores out of business. After experiencing their brand of selling, I decided it was not worth the heartache. But sellers who ignored me are now paying the price. Where is the Dept. of Justice? Book publishers sent them a letter just last year about it, and not a word have we heard. This speaks to the pattern of abuse of trust these corporations practice. My advice? Don't get tangled in their imperial web and create your own site to sell from. That way you won't get screwed.

Perminate Link for Amazon Sellers Cheer Story about Chinese Fakes   Amazon Sellers Cheer Story about Chinese Fakes

by: Tiffee Jasso This user has validated their user name.

Tue Jul 12 03:34:00 2016

Yes the flood of counterfeit goods is rampant on Amazon and other sites. And the real rub is all Americans through higher postage rates pay for the massive discount given to Amazon by Post Office, and the huge loss the Postal Service takes delivering Asian packages that can weigh up to 4 pounds for pennies. It is Congress who can make the difference. Keep those communications about postage rates, counterfeits, and corporate sponsored fraud, an ongoing process to your Congressman or Congresswoman and your Senators too. We need Legislation that makes marketplaces responsible for selling counterfeit goods.  

Perminate Link for Amazon Sellers Cheer Story about Chinese Fakes   Amazon Sellers Cheer Story about Chinese Fakes

by: maxmad This user has validated their user name.

Wed Jul 13 17:20:40 2016

The lack luster interest of this article shows that No One really cares, and in reality who is going to stop China anyway?

Almost every corporation in the world depends on their cheap ( $ ) products, to make more profit

Politicians need corporations for donations and jobs after their terms,

People want low cost items


Who will stop china,,,,, No One

You can't buy them out because not one square inch of china is for sale, and they will take whatever they want, just like the China Sea.
they are unstoppable, and will be the number one superpower very soon.
 



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