An interesting issue was raised by sellers on the eBay discussion boards - should eBay allow buyers to leave product reviews for vintage goods?
eBay is known for seller feedback, not product feedback, but now that it's trying to mimic Amazon, it has launched a feature that allows buyers to publish their thoughts about the items they purchase. The new feature appears on sellers' listings under the title, in cases where eBay thinks there is a match between the product and the review.
Amazon built its success in part on its robust product reviews - it helps shoppers make up their mind about which product is most reliable and can give guidance about such things as fit and durability. It may make sense for eBay to likewise give its shoppers the ability to leave their honest feedback about items from tennis rackets to blenders.
So why wouldn't it make sense for eBay to let buyers leave feedback on all items? Take this instance, for example, in an excerpt taken from a post on the eBay boards
"Just now, I clicked on one of my own listings to review it, and there it was .... the line of yellow stars, just under my listing title, proclaiming that some other vintage Juliana rhinestone brooch, sold by some other seller of vintage costume jewelry, was terrific! And that other seller is, evidently, terrific, too! Yes, of course I feel fortunate that the buyer of that other piece of vintage jewelry which was purchased from some other seller, was exceedingly pleased with her experience with that other seller, but what in the world does that have to do with me, and with my jewelry? It's absolute madness!"
Vintage items are often used and may have imperfections that come with use - or at minimum, come from being stored someplace for 20 - 50 - or even 100 years.
Sellers discussed how to report inappropriate product reviews. How has the new feature impacted you for the types of items you sell? What would you tell eBay about the product review feature?