Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Wed June 8 2016 20:21:25

Should eBay Allow Product Reviews for Vintage Products?

By: Ina Steiner

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An interesting issue was raised by sellers on the eBay discussion boards - should eBay allow buyers to leave product reviews for vintage goods? 

eBay is known for seller feedback, not product feedback, but now that it's trying to mimic Amazon, it has launched a feature that allows buyers to publish their thoughts about the items they purchase. The new feature appears on sellers' listings under the title, in cases where eBay thinks there is a match between the product and the review.

Amazon built its success in part on its robust product reviews - it helps shoppers make up their mind about which product is most reliable and can give guidance about such things as fit and durability. It may make sense for eBay to likewise give its shoppers the ability to leave their honest feedback about items from tennis rackets to blenders. 

So why wouldn't it make sense for eBay to let buyers leave feedback on all items? Take this instance, for example, in an excerpt taken from a post on the eBay boards:

"Just now, I clicked on one of my own listings to review it, and there it was .... the line of yellow stars, just under my listing title, proclaiming that some other vintage Juliana rhinestone brooch, sold by some other seller of vintage costume jewelry, was terrific! And that other seller is, evidently, terrific, too! Yes, of course I feel fortunate that the buyer of that other piece of vintage jewelry which was purchased from some other seller, was exceedingly pleased with her experience with that other seller, but what in the world does that have to do with me, and with my jewelry? It's absolute madness!"

Vintage items are often used and may have imperfections that come with use - or at minimum, come from being stored someplace for 20 - 50 - or even 100 years.

Sellers discussed how to report inappropriate product reviews. How has the new feature impacted you for the types of items you sell? What would you tell eBay about the product review feature?




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Readers Comments

Perminate Link for Should eBay Allow Product Reviews for Vintage Products?   Should eBay Allow Product Reviews for Vintage Products?

by: Nuts2U This user has validated their user name.

Wed Jun 8 20:39:01 2016

Should eBay allow product reviews for vintage products?

NO!!! A thousand times, no!

Perminate Link for Should eBay Allow Product Reviews for Vintage Products?   Should eBay Allow Product Reviews for Vintage Products?

This user has validated their user name. by: The End

Wed Jun 8 21:31:42 2016

Ebay seems blissfully unaware of its own mortality.
None of the back office tittering could ever do the sellers any good, and never has.
Compared to when Ebay first arrived, selling on Ebay is now akin to (mentally) handling a porcupine with no gloves.

Perminate Link for Should eBay Allow Product Reviews for Vintage Products?   Should eBay Allow Product Reviews for Vintage Products?

This user has validated their user name. by: toolguy

Wed Jun 8 21:35:55 2016

I have to say this is really STUPID!

I left myself a 5 star review, let's see if it shows up.

If any of my items show up with less then 5 stars I'll remove the item from eBay and sell it somewhere else. . .

Perminate Link for Should eBay Allow Product Reviews for Vintage Products?   Should eBay Allow Product Reviews for Vintage Products?

This user has validated their user name. by: Shop and Ship

Wed Jun 8 22:38:12 2016

When the product was made is immaterial to its good and bad features so a product review of a "vintage" item could be helpful. It's outlawed, but it'd be nice to know that the airline glue can loosen the handle and scald the pourer using the vintage Pyrex electric coffee pot.

What's not helpful is gushing praise about how wonderfully it matches their kitchen decor, or how much it reminds them of their grandmother during their trip down memory lane, nor what strange things the USPS did with the delivery box.

But then again, with a Feedback system that rates "3" and  "Neutral" as neither good nor bad, why does eBay count it as a Negative?  

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This user has validated their user name. by: Philip Cohen
Web Site

Wed Jun 8 23:49:02 2016

How would eBay ever know there was a match between a product and a review? Product reviews may be OK for new products but for used products? Never fear, eBay will stuff it up whatever they decide ...

The eBay executive suite—where the incompetent mingle with the disingenuous, the unscrupulous, the malevolent, the outright criminal, and the just plain stupid. ...

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by: sally sad This user has validated their user name.

Thu Jun 9 01:15:42 2016

NO because often items are one-of-a-kind,such as hand built furniture from the 1800s. I live in Ohio and have collected chairs, tables, pie added,cupboards,and dry sinks over the years. I do not want a quality review for a commercial modern piesafe under mine from around 1840, sold to me by the great great grandson of the pioneer who built it.  

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by: sally sad This user has validated their user name.

Thu Jun 9 01:15:44 2016

NO because often items are one-of-a-kind,such as hand built furniture from the 1800s. I live in Ohio and have collected chairs, tables, pie added,cupboards,and dry sinks over the years. I do not want a quality review for a commercial modern piesafe under mine from around 1840, sold to me by the great great grandson of the pioneer who built it.  

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by: comments This user has validated their user name.

Thu Jun 9 01:18:47 2016

Absolutely not!!! Virtually all of them are always product feedback that describes the item they have received and not the general item. Since most aged items are different from patina to condition it is just plain stupid to have product reviews on such items. Or worse when the rating is a poor one then it shows in all listings like the 1918/7 D buffalo nickel that "didn't seem genuine" and showed up on all of the listings on ebay site wide.  

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This user has validated their user name. by: bitbybit

Thu Jun 9 04:09:53 2016

Beyond stupid! This will only drive down prices even more on authentic antique and vintage items with Wenigs push for new  mass produced counterfeits. Ebay makes dumb and dumber look smart.  

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by: maxmad This user has validated their user name.

Thu Jun 9 06:16:34 2016


I might be wrong but I believe you can turn OFF Reviews for your listings in my-ebay

For used items, they do confuse the buyer, definitely not good, for ebay or the seller

Perminate Link for Should eBay Allow Product Reviews for Vintage Products?   Should eBay Allow Product Reviews for Vintage Products?

This user has validated their user name. by: Rexford

Thu Jun 9 06:43:36 2016

I don't know who is in charge of the "idea factory" at eBay but it needs to be shut down. I'm guessing it is over zealous MBAs trying to make their mark.

If they would expend the same energy into focusing on a stable marketplace without glitches and fixing search eBay might actually start making money instead of depending on various schemes to do so. Robbing sellers of a percentage of their shipping and renting out real estate to advertisers that take buyers off-site are two such schemes.

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by: OnlyPollyPocket This user has validated their user name.

Thu Jun 9 09:23:39 2016

What nuts2u said!

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by: spooky This user has validated their user name.

Thu Jun 9 10:26:50 2016

eBay is not amazon and should stop trying to be. vintage "out of production" items can not be subject to generic review as each item would be completely different based on age and condition. Insane idea!

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This user has validated their user name. by: toolguy

Thu Jun 9 10:32:42 2016

My 5 star review on my own item showed up. When you click on it, it says:

Verified purchase: No

But I can see how if you have a 2 or 3 star rating on an item you can raise the bar yourself by reviewing your own item.

STUPID STUPID STUPID

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This user has validated their user name. by: bitbybit

Thu Jun 9 10:32:44 2016

Is it possible certain preferred sellers are paying eBay to receive great product reviews even on vintage items? Silly me, of course not, everything on eBay is transparent and above board. Looks like eBay found another revenue generating source. There can be no other reason for allowing product reviews on vintage items since it makes no sense at all. What am I thinking, this is eBay so of course it makes no sense.

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This user has validated their user name. by: iheartjacksparrow

Thu Jun 9 11:54:49 2016

No, eBay should not have product reviews for vintage items. Even vintage items still sealed in their original packaging could have problems, with glue deteriorating over time, color fading, elastic breaking down, plastic feeling sticky, etc. Even if two vintage items started out in the same condition, over time they could lose integrity in different ways as materials change during the production run.

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This user has validated their user name. by: toolguy

Thu Jun 9 12:21:11 2016

Ebay needs to put the product reviews on the search page not the item page!

It's that simple. . .

Easy fix, but we're talking eBay here! LOL

Perminate Link for Should eBay Allow Product Reviews for Vintage Products?   Should eBay Allow Product Reviews for Vintage Products?

This user has validated their user name. by: BuildingMyOwnSite

Thu Jun 9 12:39:25 2016

Ina said:

''The new feature appears on sellers' listings under the title, in cases where eBay thinks there is a match between the product and the review''

WHAT!!! You mean some FOOL wrote another algorithm and thinks it can be applied correctly across TENS of MILLIONS of possible listings.... ???

Oh well, Ebay imploded long ago, when these 20-30 something geniuses that write all this bad code, tried to follow the bosses' orders, and show the buyers what Ebay wanted them to see, not necessarily what the buyers searched for.

These turkeys at Ebay are SO stupid, that if brains were droppings, we'd never have to clean up after them again.

50+ years of selling A&V, and now this.  Does ANYONE over there think ANYTHING through before they approve it?

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by: wasteland-mechanic This user has validated their user name.

Thu Jun 9 15:39:46 2016

I came across this.

http://www.ebay.com/p/Singer-201-2-Electronic-Sewing-Mach
ine/99003373

Apparently
their brilliant programming can't tell the difference between $15 sewing motor brushes and 40 pound vintage cast iron sewing machines. "New trending at $14.99, Used trending at $245.00" - and the "reviews" are for both items. Genius!

Perminate Link for Should eBay Allow Product Reviews for Vintage Products?   Should eBay Allow Product Reviews for Vintage Products?

This user has validated their user name. by: toolguy

Thu Jun 9 18:41:53 2016

@wasteland-mechanic

Great find, now if you could only get someone at ebay with any sense to see it.

Used items should not have reviews PERIOD

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