|Mon May 30 2016 21:43:48|
eBay Gives 48-Hour Fair Warning to Some Sellers
By: Ina Steiner
It seems some eBay sellers are entitled to special privileges, and while that won't come as a surprise to many people, one of the perks may - a grace period to fix their listings before eBay will take action against them.
An eBay seller forwarded an email they received from a person in eBay Seller Outreach and Coaching, which explained:
"48-hour fair warning means that if we find anything wrong with one of our listings or your account we will contact you and provide you with 48 hours to fix the problem before we would take any action against your account. This feature will be available on your account for the next 70 days."
The letter also offers a direct helpline for dedicated support "that can help you with any questions you have" available to the seller through the middle of August.
The program also provides participating sellers with access to a few coaching appointments designed to help the seller "jump start" their business.
eBay has had the Outreach program for over a decade, though we haven't heard anything about it in the last few years. (Here's some background
about the program from 2010.)
The letter the seller received about the program last week raises the issue of whether all sellers get a chance to fix their listings before eBay takes action.
What do you think of outreach program, and specifically the 48-hour grace period?