eBay buyers are reporting problems with their Saved Searches and Saved Search emails. On the Ecommerce EKG board, a reader explained that they have not been receiving Saved Search and Saved Seller emails for several months.
While this is a chronic problem that goes back to 2013
, eBay seems to have made a change at the beginning of the year that led to additional complaints from buyers on the eBay discussion boards - we found several discussions of this problem in early 2016.
"Have NOT received most "saved search" (and ALL "saved seller") emails for several months now. The site states that I am receiving the emails, but I am NOT receiving 95% of them (100% of saved sellers) even though there ARE new items posted in most of these search results every single day. I don't have time to manually search all the time. As a result, my buying has GONE DOWN 95%. I would be buying if eBay were sending the emails as they claim they are. Going on for months now."
Another buyer wrote of a similar problem
on Sunday on a thread on the eBay boards titled, "Some of my best book searches are broken now." The seller, who buys and sells hundreds of books on eBay a year, wrote on Sunday, "Creating useful searches are a powerful tool for me to find the books I want. Now at least 3 of my best searches are broken for antiquarian books."
In this case, the problem appears to stem from a change in Item Specifics. The buyer explained, "There used to be a printing year field that let you search on a range of printing years (e.g., 1800-1849). That field is gone now."
That will lead to hundreds of fewer purchases and bids a year on items, the seller explained, "because I can't find them anymore!"
Note that eBay changed its terminology in 2013 to "Searches You Follow" and "Sellers You Follow," though this has proven confusing and annoying to many people who still use the term "saved" instead of "follow."
The reader who posted the EKG report also reached out to us via email and said the concepts of "feed," "following," "saved searches / sellers" was "extremely confused." He wrote, "I've been around the block more than a few times and if the differences in all of this - adding the fact that some aspects don't function - is confusing to me, it must be absolutely incomprehensible to many users."
Last year in response to a buyer who was experiencing problems with Saved Searches (Searches that You Follow), an eBay user explained
"Your problem may be due to the way eBay stores and used your saved/followed searches. They are stored for you at the function off your My eBay page, and they are also stored on the landing page, where they are used to populate the feed. Removing a search from the area under My eBay will not necessarily remove them from the landing page area, and they will still be counted toward your total."
Getting shoppers to sign up to receive marketing emails that can induce them to bid and buy is a huge advantage that eBay holds over other marketplaces and retailers. It doesn't require an ad budget or SEO - all eBay has to do is make sure the functionality works!