Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Wed Apr 20 2016 16:15:55

eBay to Hire Replacement as VP of Seller Experience Departs

By: Ina Steiner

Sponsored Link

eBay's head of Seller Experience has left the company after 18 months in the role. Jordan Sweetnam joined eBay in 2004 as Director of Site Analytics and also had roles in buyer experience and product marketing before becoming Vice President of Seller Experience in 2014.

Hal Lawton, who heads eBay North America, explained in a post to sellers that Sweetnam had decided to pursue another opportunity outside of the company.

eBay also lost its Director of Community Jeff Terrell in November.

This is an interesting time for the company and for its sellers, particularly after the split with PayPal last year. eBay is trying to revive traffic by imposing a structured data catalog on its marketplace. 

As eBay looks for a successor, what would you tell the company about what you'd like to see in an executive in charge of the seller experience at eBay?




Comments (62) | Leave Comment | Permalink

Readers Comments

Perminate Link for eBay to Hire Replacement as VP of Seller Experience Departs   eBay to Hire Replacement as VP of Seller Experience Departs

This user has validated their user name. by: RKTOYS

Wed Apr 20 16:58:50 2016

Rats fleeing a sinking ship.

We all know that eBay will replace one clueless bungler with another.

Perminate Link for eBay to Hire Replacement as VP of Seller Experience Departs   eBay to Hire Replacement as VP of Seller Experience Departs

by: pace306 This user has validated their user name.

Wed Apr 20 17:06:32 2016

I'll take that job at 1/2 his salary and do it 100x better!

If they don't want me, I vote for rexford, Annie,RIC,Ming, or Marie. (There are other many exceedingly great people here that I didn't type in (lazy butt) that if happily vote for. Except tool - he's just wacky :)

Perminate Link for eBay to Hire Replacement as VP of Seller Experience Departs   eBay to Hire Replacement as VP of Seller Experience Departs

by: FeelingFroggy This user has validated their user name.

Wed Apr 20 17:37:01 2016

Just in time to get another Bain reject to join the team. Ebay is headed for bankruptcy mighty fast.

Or just maybe they will be sold to some useless chiness outfit and scraped.

Either way this yo yo might have just realized that he isn't needed anymore and was smart enough to just leave before the sticky stuff hits the walls.

Perminate Link for eBay to Hire Replacement as VP of Seller Experience Departs   eBay to Hire Replacement as VP of Seller Experience Departs

This user has validated their user name. by: Marie

Wed Apr 20 17:48:04 2016

Thank you Pace, I would certainly vote for you.  

BTW, where has Annie been or have I just missed reading her posts!!!!

Perminate Link for eBay to Hire Replacement as VP of Seller Experience Departs   eBay to Hire Replacement as VP of Seller Experience Departs

by: alaska This user has validated their user name.

Wed Apr 20 18:53:52 2016

I so hate selling on eBay that I even quit using my monthly free listings. I like buying on eBay but I dread searching through all of the crap and relists to find one good item to bid on. Most of the good sellers are gone. Most of the good buyers are gone. But we will always have executives in charge of Seller Experience and Buyer Experience.

Perminate Link for eBay to Hire Replacement as VP of Seller Experience Departs   eBay to Hire Replacement as VP of Seller Experience Departs

This user has validated their user name. by: Marie

Wed Apr 20 18:57:55 2016

Alaska, so are you saying that those of us still selling on Ebay somehow are no longer "good sellers"?

As for buyers, the vast majority of my buyers are terrific.  There just needs to be more of them, more traffic.  

Perminate Link for eBay to Hire Replacement as VP of Seller Experience Departs   eBay to Hire Replacement as VP of Seller Experience Departs

by: alaska This user has validated their user name.

Wed Apr 20 19:00:53 2016

Most of the sellers who post here do not sell antiques and vintage collectibles. Most of those good sellers and good buyers are gone.

Perminate Link for eBay to Hire Replacement as VP of Seller Experience Departs   eBay to Hire Replacement as VP of Seller Experience Departs

This user has validated their user name. by: iheartjacksparrow

Wed Apr 20 19:39:44 2016

"... had decided to pursue another opportunity outside of the company."

Wow, someone who didn't leave to take care of family issues.

@Marie - After Annie started her own web site she stated that she wouldn't be posting here as much. I assume she's busy making sales and doesn't have time to comment on the latest at eBay. Plus I don't think she really cares anymore about what goes on there.

Perminate Link for eBay to Hire Replacement as VP of Seller Experience Departs   eBay to Hire Replacement as VP of Seller Experience Departs

This user has validated their user name. by: Ina

Wed Apr 20 19:43:39 2016

Should eBay hire a seller?

Perminate Link for eBay to Hire Replacement as VP of Seller Experience Departs   eBay to Hire Replacement as VP of Seller Experience Departs

by: comments This user has validated their user name.

Wed Apr 20 19:55:55 2016

They should hire JD back. We know how much he wants to maintain the seller experience LOL.

But for real I have heard of the seller experience team 3 times. Once when they announced them. Another when the fall update came out, and then today lol. Seems like a busy bunch. He probably got bored in his cubical doing nothing but trying to make sharpened pencils stick in the ceiling.  

Perminate Link for eBay to Hire Replacement as VP of Seller Experience Departs   eBay to Hire Replacement as VP of Seller Experience Departs

by: JQ This user has validated their user name.

Wed Apr 20 20:01:08 2016

"Hal Lawton, who heads eBay North America, explained in a post to sellers that Sweetnam had decided to pursue another opportunity outside of the company."

Translation: He was fired just before another horrible quarterly report was released. Lord knows, my "seller experience" during the Sweetmen tenure was God Awful.

I have no expectation that things will improve under his replacement. Not nearly enough firings have happened among senior managers yet to provide any expectation of actual change.

Perminate Link for eBay to Hire Replacement as VP of Seller Experience Departs   eBay to Hire Replacement as VP of Seller Experience Departs

This user has validated their user name. by: iheartjacksparrow

Wed Apr 20 20:03:37 2016

@Ina - YES! eBay needs to hire someone who has been a seller on eBay. How else are they ever going to understand exactly what it's really like to run a business on their site, and what obstacles are faced on a daily basis. How can someone who doesn't have a clue about selling on eBay know anything about a "seller experience."

Perminate Link for eBay to Hire Replacement as VP of Seller Experience Departs   eBay to Hire Replacement as VP of Seller Experience Departs

This user has validated their user name. by: The End

Wed Apr 20 21:11:53 2016

IMO : Jordan Sweetnam left the company because he could no longer stay with a company that $uck$.
Good Man that Sweetnam.

Perminate Link for eBay to Hire Replacement as VP of Seller Experience Departs   eBay to Hire Replacement as VP of Seller Experience Departs

This user has validated their user name. by: toolguy

Wed Apr 20 21:29:14 2016

Yes, ebay should hire a current seller who knows what works and what doesn't.

I should've applied for the job back in 2000 ~ LOL

Perminate Link for eBay to Hire Replacement as VP of Seller Experience Departs   eBay to Hire Replacement as VP of Seller Experience Departs

by: pace306 This user has validated their user name.

Wed Apr 20 22:32:12 2016

eBay should have NEVER hired Mr Dumbbutt to start with.

He had ZERO ecommerce experience - not to mention no retail/wholesale/big box OR mail order (buying stuff vi a800#s and catalogs before the net) experience.

I again ask - would you let your gardener do your open heart surgery?

Just because he may be a fine human being (he may even love cats, starving children in Africa) and donates money to his church every Sunday - those things DO NOT make him a seller advocate or a leader for Seller experience(s).

The OBVIOUS question (elephant in the room) ... when is Uncle GRIFF gonna leave?

Perminate Link for eBay to Hire Replacement as VP of Seller Experience Departs   eBay to Hire Replacement as VP of Seller Experience Departs

by: Ebay Seller-Ebay Buyer This user has validated their user name.

Wed Apr 20 23:14:53 2016

I would tell the replacement to get rid of listing fees, so that Ebay can actually compete again with Amazon

Perminate Link for eBay to Hire Replacement as VP of Seller Experience Departs   eBay to Hire Replacement as VP of Seller Experience Departs

This user has validated their user name. by: Marie

Thu Apr 21 02:29:27 2016

Ina,

A while back I had suggested to Ebay about having a committee of seasoned sellers to help Ebay create and/or revise things.  I felt if they were serious about wanting to get Seller trust back, it would be a good way to start down that long hard road.

It would have to be sellers that are willing to be open minded and not myopic about the various subjects.  As in any job there would be give and take.  But I still firmly believe it would help.  Well as long as the committee really was a functioning committee, not just one in name only.

Perminate Link for eBay to Hire Replacement as VP of Seller Experience Departs   eBay to Hire Replacement as VP of Seller Experience Departs

This user has validated their user name. by: Philip Cohen
Web Site

Thu Apr 21 04:45:05 2016

"eBay's head of Seller Experience"—LOL ...

Perminate Link for eBay to Hire Replacement as VP of Seller Experience Departs   eBay to Hire Replacement as VP of Seller Experience Departs

This user has validated their user name. by: The End

Thu Apr 21 06:01:43 2016

For the last 8 weeks, EVERYTHING I was interested in purchasing ended up having some sort of damage.
It's for sale on Ebay ?
WHAT'S WRONG WITH IT ?

Perminate Link for eBay to Hire Replacement as VP of Seller Experience Departs   eBay to Hire Replacement as VP of Seller Experience Departs

by: rhawk This user has validated their user name.

Thu Apr 21 08:01:03 2016

Yes,  selling experience should be mandatory.

This company is not rocket science, yet the execs treat it as way more complicated than it is.

Click to view more comments
1 2 3 4  [Next Page]


Login is required to post comments.
To sign in to leave a comment using your AB Verify User Name, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.