|Thu Apr 7 2016 22:20:37|
Do You Think eBay Feedback Should Be Searchable?
By: Ina Steiner
eBay appears to be in the advanced stages of testing a new feature that allows users to search seller feedback. Reports are coming in to EcommerceBytes and on the eBay boards where users have seen the new tab in the feedback section.
Here's one way a prospective buyer might use the feature: I'm interested in buying a necklace from a seller and go to his feedback to see what other buyers have thought about their purchases from the seller. But scrolling through the seller's numerous listings, I don't see any feedback for necklaces he might have sold.
Using the new feature, I click on the tab and search for "necklace" - up comes all transactions for which a buyer has left feedback for that particular seller for listings with the word necklace in the item title.
While the seller's feedback is good for most of the items he sells, I can tell if it good for the necklaces he's sold.
What isn't a part of the test, and would no doubt be controversial, is the ability to search feedback comments left by buyers (or left by the seller himself).
What do you think of the feature - do you want your feedback (including comments) to be searchable?